Hello Everyone,I am working on setting up a system for automatically generating closed loop tickets if specific keywords appear in the comments. I've successfully established a workflow for ticket creation, but I'm facing a challenge as the business has provided me 45-60 specific keywords that should trigger a ticket.My main issue is I need to input 45-60 individual conditions into the workflow, which is quite a difficult task. So I want help if there is a more efficient solution to this problem.
Hi All,I wanted to know if it is possible to mask the data which is imported on Qualtrics from another platform. As of now we have enable the masking on the responses which is getting recorded through Qualtrics survey.But we are not able to mask the import data. Please suggest if any solution is there.
Hi All,I am facing an issue in importing the records in Qualtrics. I have about 3-4 lakhs Historical records from Medallia in a .csv formatted file which I am suppose to import in Qualtrics. But facing the issue as some records are not aligned. I am getting below error Error :RSP_6 - Row 7752 has 161 columns; expected 359 (CDAP_RI_000) Is there any solution so that I can import records on one go. Thanks in Advance for all the solutions !!!
Hi All,I have done text iq analysis in on e of my CX project. I just wanted to show all the results ( Keywords, Sentiment score etc) on the dashboard . Please help suggest is there any widget which i can add on the dashboard to see all the details of my text analysis. Thanks.
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