Topics started by tannerfaragher | XM Community

Topics started by tannerfaragher

6 Topics

tannerfaragher
QPN Level 5 ●●●●●
tannerfaragherQPN Level 5 ●●●●●
asked in CX Dashboards

Does Open Rate Calculation Count Reminder & Initial Invite as One or Two Metrics?

Hello! I am trying to better understand Open Rates and how they are calculated. I understand that if a respondent takes a survey, we should get a response rate of 100%, and an open rate of 100%. However, if the respondent receives an initial invite (and DOES NOT open it), receives a reminder (opens it and DOES take the survey), will the open rate be 100% or be 50%?  I would appreciate some additional guidance and clarification around the Open Rate calculation. Thanks everyone for the help!

0
tannerfaragher
QPN Level 5 ●●●●●
9 months ago
tannerfaragher
QPN Level 5 ●●●●●
tannerfaragherQPN Level 5 ●●●●●
asked in Survey Platform

What are ED Tracking & User Linking Options in Offline App

Hello, everyone! I am setting up a survey using the Offline App and am not sure what the ED Tracking and User Linking options are. I don’t see them listed in Documentation. Thanks so much!

0
tannerfaragher
QPN Level 5 ●●●●●
11 months ago
tannerfaragher
QPN Level 5 ●●●●●
tannerfaragherQPN Level 5 ●●●●●
asked in CX Dashboards

Configuring Dashboard Widget to Match PowerPoint Visualzation

Hello, everyone! I am working on trying to replicate a visualization generated in Excel/Powerpoint into Qualtrics Dashboards and would love some guidance. I know that we likely won’t be able to exactly replicate this, but I would appreciate another set of eyes on this.When trying to build this out, I am realizing that we will need to split up the widget into two because of the Respondent Funnel data (the 3-5 columns) and the normal data. I am just hoping we won’t have to split it into three. This is what I have started with but I ran out of Rows/Columns already. Thank you all so much in advance. This is a unique use case but I am hopeful we can come up with something that would be visually appealing.

3
Deepak
QPN Level 8 ●●●●●●●●
11 months ago
tannerfaragher
QPN Level 5 ●●●●●
tannerfaragherQPN Level 5 ●●●●●
asked in Survey Platform

Javascript or HTM to Allow Columns in Multi-Select Question with Choice Groups

Hello! Is there some code I could paste into my question to allow columns in a multi-select question type with Choice Groups? The groups are what’s preventing us from organizing it into columns, but it would appear a lot cleaner. Thank you for your time and help on this. No problem if it’s not in the current functionality.

3
TomG
Level 8 ●●●●●●●●
11 months ago
tannerfaragher
QPN Level 5 ●●●●●
tannerfaragherQPN Level 5 ●●●●●
asked in XM Directory

"Touch" (Access) Needed for SFTP for Contact Import Automation

Hello, everyone! I am working on connecting an SFTP to a Contact Import Automation, and we have experienced issues with it. One thing we have noticed in Qualtrics documentation is that there is a touch access permission in the SFTP that may need to be toggled on. I haven’t been able to find out how to turn this permission on for Azure, and every other SFTP I have connected to Qualtrics has not had errors. I understand that there may be a different issue with the connection; however, I wanted to check and see if anyone is aware of this permission and if it had been a reason why the connection wasn’t successful between the SFTP and Qualtrics. Thank you so much! 

1
tannerfaragher
QPN Level 5 ●●●●●
11 months ago
tannerfaragher
QPN Level 5 ●●●●●
tannerfaragherQPN Level 5 ●●●●●
posted in Survey Platform

How to Successfully Save Translations (with code in questions)

Hello! I have created a survey that has custom code in some of the questions. The code is to adjust the spacing of the scale points to allow the mobile version of the survey to see all options without changing the orientation of the device. When attempting to translate the survey, the progress does not get saved even after publishing it. It stays in for a few hours/days, but then reverts back. We are thinking that it is because of the code, since creating translations for other surveys without code has not resulted the same. Has this happened to anyone or is there any thoughts on troubleshooting this?

0
tannerfaragher
QPN Level 5 ●●●●●
1 year ago

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