"Touch" (Access) Needed for SFTP for Contact Import Automation | XM Community
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"Touch" (Access) Needed for SFTP for Contact Import Automation

  • May 12, 2023
  • 1 reply
  • 105 views

tannerfaragher
QPN Level 5 ●●●●●
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Hello, everyone! I am working on connecting an SFTP to a Contact Import Automation, and we have experienced issues with it. One thing we have noticed in Qualtrics documentation is that there is a touch access permission in the SFTP that may need to be toggled on. I haven’t been able to find out how to turn this permission on for Azure, and every other SFTP I have connected to Qualtrics has not had errors. I understand that there may be a different issue with the connection; however, I wanted to check and see if anyone is aware of this permission and if it had been a reason why the connection wasn’t successful between the SFTP and Qualtrics. Thank you so much!

 

1 reply

tannerfaragher
QPN Level 5 ●●●●●
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  • Author
  • QPN Level 5 ●●●●●
  • 77 replies
  • May 12, 2023

As an update, I am reaching out to IT to see if they can confirm that we have read, write, and delete access, especially for the folder paths. We can verify the SFTP/Qualtrics connection without a folder path, but when we insert the folder path, Qualtrics points out that there is a permissions issue.


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