"Touch" (Access) Needed for SFTP for Contact Import Automation

Question

Hello, everyone! I am working on connecting an SFTP to a Contact Import Automation, and we have experienced issues with it. One thing we have noticed in Qualtrics documentation is that there is a touch access permission in the SFTP that may need to be toggled on. I haven’t been able to find out how to turn this permission on for Azure, and every other SFTP I have connected to Qualtrics has not had errors. I understand that there may be a different issue with the connection; however, I wanted to check and see if anyone is aware of this permission and if it had been a reason why the connection wasn’t successful between the SFTP and Qualtrics. Thank you so much!

tannerfaragher · Answer

As an update, I am reaching out to IT to see if they can confirm that we have read, write, and delete access, especially for the folder paths. We can verify the SFTP/Qualtrics connection without a folder path, but when we insert the folder path, Qualtrics points out that there is a permissions issue.

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