Topics started by QJobPoster | XM Community

Topics started by QJobPoster

51 Topics

QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Global Head of Diversity, Equity & Inclusion (DE&I) | Viasat Inc.

About The RoleOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.You will be responsible for the design and execution of Viasat’s Diversity, Equity & Inclusion strategy, providing strategic, and day-to-day operational leadership on all global DE&I programs and initiatives for the organization. Our dedication to DE&I is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diversity, equity and inclusion seed the innovation that makes the world a better place.Our TeamPeople & Culture (P&C) - is the people business of Viasat. The Talent team is an innovative ch

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Senior Manager of Marketing Research | Vail Resorts

Location:  Broomfield, CO, USCompany:  Vail ResortsShift Type:  Year RoundWe offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at www.vailresortscareers.comAs of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. Summary of Job:Vail Resorts seeks an experienced and versatile Senior Manager Marketing Research to join our Guest Insights team near Denver, CO.  The Senior Manager Marketing Research will be responsible for leading one of the primary functions of the Guest Insights Team, driving the strategic, guest-centric research vision of Vail Resorts. Cultivati

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Marketing Research Analyst, Guest Insights | Vail Resorts

Location:  Broomfield, CO, USCompany:  Vail ResortsShift Type:  Year RoundWe offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at www.vailresortscareers.comAs of Nov.15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. Join us now and receive an end-of-season bonus! We are the Voice of the Guest in company decision-making, exposing insights that drive the ski industry and Vail Resorts forward. We are an experienced and agile team representing Guest Experience and Strategic Insights. We pride ourselves on the ability to design, execute, and deliver on every aspect of

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Enova International is seeking a Marketing Analyst

Market Insights Analyst JD 2021_Enova.pdfAre you looking for a challenge? Do you want to be a part of the leading FinTech companies in Chicago? Come join Enova as the Market Intelligence Analyst to help bring fast, trustworthy credit to consumers and businesses. Enova is searching for an analyst with experience working with market research and examining competitor products and marketing. In this role you will engage with senior leadership, product managers, marketing and engineering to conduct analysis in support of decision-making based on market trends, industry analysts, customer preferences, and competitive dynamics.What you'll be doing:Gather and integrate information and analyses on markets, competitors, and customers to inform business decisions; make this information easily accessible for the business.Provide insights on competitor strategies, including strengths, weaknesses, opportunities, and threats analysis.Provide analyses for business planning efforts, and effectively com

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Qualtrics is seeking a CX Program Principal Technology Consultant - Global CX Center of Excellence

Qualtrics is seeking a CX Program Principal Technology Consultant - Global CX Center of Excellence. As a technology consultant in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll help to design, build, and support our CX programs on the Qualtrics XM platform. Working with other members of the CX COE and other cross-functional teams, you will focus on designing and implementing our CX programs and leading the implementation efforts to deliver successful programs to business stakeholders across the organization. You will help establish processes and tools to ensure the CX COE delivers XM technology capabilities to Qualtrics that can scale as the organization’s CX requirements continue to grow. You will be a critical technology expert providing configuration and technical services that directly enable the success of the organization’s CX strategy.(Provo, Utah)

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Qualtrics is seeking a CX Data Scientist - Global CX Center of Excellence

Qualtrics is seeking a CX Data Scientist - Global CX Center of Excellence. As a data scientist in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you will tap the power of our data to grow and mature a deeply impactful CX program. You will use your quantitative skills to analyze disparate customer feedback data and operational data to present comprehensive views of customer experience. The analytics you deliver will strategically advance how Qualtrics measures, understands, improves, and innovates the experiences it delivers to its customers.(Provo, Utah)

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Qualtrics is seeking a CX Program Technology Consultant - Global CX Center of Excellence

Qualtrics is seeking a CX Program Technology Consultant - Global CX Center of Excellence. As a technology consultant in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll help to design, build, and support our CX programs on the Qualtrics XM platform. You will work with other members of the CX COE and business stakeholders from across the organization to anticipate needs, implement new capabilities, prevent problems and issues, and optimize our usage to power our CX listening and action program. You will be a critical technology expert providing configuration and technical services that directly enable the success of the organization’s CX strategy.(Provo, Utah)

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

CO-OP Financial Services is seeking a Client Experience Director.

CO-OP Financial Services is seeking a Client Experience Director. We are seeking a talented Client Experience Director to drive customer loyalty, satisfaction and revenue by working with CX leadership and all levels of leadership across the business to design optimal End to End client and member experiences. Lead analysis and synthesis of relevant VOC/VOE and business process data (Voice of Process) and help translate into prioritized improvement initiatives. CCXP Preferred(Los Angeles, CA)

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Apple is looking for a Senior Project Management - Customer Experience Initiatives

Apple is looking for a Senior Project Management - Customer Experience Initiatives. The Strategic Quality team is part of AppleCare’s shared services organization. We initiate and maintain quality initiatives that enable our contact centers to deliver an extraordinary customer support experience. Our responsibility includes establishing our quality standards, monitoring contacts calibration support, targeted investigations and process improvement. We are seeking an experienced Project Manager to initiate and run key CX initiatives across our contact centers. CCXP Preferred(Austin, TX) 

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Qualtrics is seeking a Senior CX XM Scientist - Global CX Center of Excellence

Qualtrics is looking for a Senior CX XM Scientist - Global CX Center of Excellence. As a CX XM Scientist in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you’ll be a critical catalyst of change to deliver on our CX vision and strategy. You will use your expertise to collaborate across the organization to ensure Qualtrics is listening to and understanding the needs, perceptions, and expectations of its customers and partners and using those insights to drive actions that improve experiences and drive loyalty. You will use research-based approaches to design forward-thinking transactional and relationship programs to support the needs of the business and provide direction on how to mature Qualtrics’ own CX efforts in innovative, yet practical ways. CCXP Preferred(Provo, UT)

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QJobPoster
Qualtrics Employee
2 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Grubhub is looking for a Sr Customer Experience (CX) Researcher

Grubhub is seeking a Sr Customer Experience (CX) Researcher. Grubhub is all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set Grubhub apart and make Grubhub an industry leader in the world of online food ordering. When you join the Grubhub team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!New York, New York, U.S.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

AppFolio is seeking a Sr. VOC Program Manager!

AppFolio is seeking a Sr. VOC Program Manager. This individual will build and implement a holistic voice of customer program that amplifies customer perspective and critical insights. Develop close-loop experience for prioritized customer listening posts in 2021. Consolidate and optimize different sources of VOC (direct & indirect) feedback channels in the company. Lead, identify & develop strategic and tactical (in the year) opportunities to eliminate current pain points and reduce service and product adoption blockers across customer segments.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

H&R Block is seeking a Manager - Customer Experience Capabilities!

H&R Block is seeking a Manager - Customer Experience Capabilities. As the Manager working on the Customer Support Organization transformation team, you will be part of a team that is transforming the way H&R Block provides service to all clients. This team will oversee transforming the systems, processes and procedures leveraged by our associates in the contact center when interacting with our clients who have interacted with H&R Block across various products or services. This manager will need to execute and enforce consistency, development, and manage relationships with internal and external stakeholders ensuring H&R Block’s critical initiatives are met.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Mosaic is looking for a Customer Experience Manager!

Mosaic is looking for a Customer Experience Manager. As a member of Mosaic’s commercial management team, the Customer Experience Manager will play a key role in building the organization’s customer experience discipline. You will define what exceptional customer experience means for our customers with the goal to increase customer satisfaction and loyalty. As the CX Manager, you will measure customer, operational, and financial success related to customer experience improvement initiatives. In partnership with leaders across the organization, you will drive the customer to the forefront of every product and service we offer, and work to grow critical CX competencies, skills, and capabilities needed to deliver on our corporate mission and strategy.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Principal is seeking a Data Scientist (Customer Analytics)!

Principal is seeking a Data Scientist (Customer Analytics). As a Data Scientist, you will lead high-economic impact projects that deliver insights using cutting-edge data science methods and techniques. You will design, build, and iterate on business-driven analytics. You will collaborate with business leaders as well as analytic and technology team members to develop analysis plans and propel insights into action! 

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Walker is looking for a Project Manager!

Walker is looking for a Project Manager. As a PM at Walker, you’ll be driving your professional career in project management forward, building skills that will help you flourish in a variety of career paths. You’ll learn the necessary skills needed to manage a successful project from start to finish, working directly with our clients while leveraging the world’s most advanced XM technology from our strategic partner, Qualtrics. 

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Quadra Chemicals is looking for a Customer Experience (CX) Manager!

Quadra Chemicals is looking for a Customer Experience (CX) Manager. We are currently looking for an innovative leader to fill the role of Customer Experience (CX) Manager. This person will be reporting to the President and will also be an active member of the Corporate Leadership Team. The Customer Experience Manager's major responsibilities will be built on Quadra’s customer engagement by driving change to improve internal efficiency, reduce pain points and further elevate our customer focus. This person will also have overall corporate responsibility for the Customer Service Department, in Canada and the USA. 

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

KPMG Canada is seeking a Senior Manager of CX Experience Design and Digital Advisory!

KPMG Canada is seeking a Manager, Senior Manager - CX Experience Design and Digital Advisory. As a Manager or Senior Manager in a Big Four Global Consulting Firm, you have advised large, complex organizations on their CX and Digital strategies. You understand navigating complex organizations, engaging at senior levels, and can credibly deliver value in the eyes of our clients’.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Equinix is looking for a Customer Research Coordinator!

Equinix is looking for a Customer Research Coordinator, Customer Experience. The Customer Experience (CX) Team is looking for a Customer Research Coordinator to support and help grow our voice of customer (VoC) programs. The primary focus of this role will be executing our customer listening sessions (focus groups and IDIs) as well as managing our overall customer engagement across all VoC programs. This will include: identifying appropriate customers/candidates for specific research activities, outreach and securing participating from candidates, tracking engagement, and communicating with internal research stakeholders.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Nautilus is seeking a Customer Experience Manager!

Nautilus is seeking a Customer Experience Manager. In this role, you will act as the consumer champion and influence organizational culture to listen and to act on customer feedback by tracking, investigating, and developing a deep understanding of our consumers' fitness journey. You will be involved in identifying key aspects of our consumer’s experience that drive value, loyalty, and most importantly, our consumer’s feeling that they are successful in their fitness journey.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Kelly is looking for a Talent Experience Insights Manager!

Kelly is looking for a Talent Experience Insights Manager. As the Talent Experience Insights Manager, you’ll drive the evolution of our voice of talent and customer program (VOC) initiatives, and manage delivery of all program insights and metrics (listening surveys, talent analytics, journey mapping research and action planning, trend and competitive analysis, etc.) clearly establishing top pain points, correlations, root cause, and best practices. The insights you produce (and stories you unfold) will be critical to the development of service design solutions improving our talents’ experiences across all aspects of their journey. 

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Enterprise Holdings is seeking an Experience Owner - Customer Experience!

Enterprise Holdings is seeking an Experience Owner - Customer Experience. The Experience Owner on the Strategy and Planning Team will be responsible for bringing to market the next-generation experience changes for our customers and employees across the Enterprise, National, and Alamo brands. They will do this by integrating with the CX Design Team and will coordinate among multiple internal teams as well as external partners. They will communicate experience change requirements, guarantee job completion, track KPIs, monitor customer and employee feedback while assuring that proper change management is in place to ensure a successful rollout for both our customers and employees. The Experience Owner is involved in the prototype, alignment, and change CX processes.St. Louis, USA

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

Tata Consultancy Services is seeking an Engagement Director - CX Transformation Strategy!

Tata Consultancy Services is seeking an Engagement Director - CX Transformation Strategy. Work with various TCS units to shape engagements focused on improving an organization’s Customer Experience capabilities. Individual contribution on engagements in the role of Senior SME, Steering Committee advisor, Business Architect, executive coach, etc. – may also serve as core Program Leader as needed. Engage with key client stakeholders across the client to generate a common view of the CX Strategy & Design, business processes and implementation roadmap.Atlanta, GA, U.S.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

SageSure is seeking a Customer Experience Transformation Specialist!

SageSure is seeking a Customer Experience Transformation Specialist. As a key contributor for our growing Customer Experience team, you will be focused on improving customer experiences as we focus on becoming the lead market to our producers for coastal residential property insurance. We are looking for a results-driven individual with experience managing customer experience projects and initiatives.Cincinnati, OH, U.S.

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QJobPoster
Qualtrics Employee
3 years ago
QJobPoster
Qualtrics Employee
QJobPosterQualtrics Employee
posted in Jobs & Careers

US Bank searching for Senior Research Analyst

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. The Senior Research Analyst participates in the identification, design, development and implementation of assigned projects. Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs. The right candidate for this role:Can demonstrate solid analytic skills and provide relevant experience (primary/secondary, qualitative and quantitative) using various resear

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QJobPoster
Qualtrics Employee
3 years ago

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