Apple is looking for a Senior Project Management - Customer Experience Initiatives

Apple is looking for a Senior Project Management - Customer Experience Initiatives. The Strategic Quality team is part of AppleCare’s shared services organization. We initiate and maintain quality initiatives that enable our contact centers to deliver an extraordinary customer support experience. Our responsibility includes establishing our quality standards, monitoring contacts calibration support, targeted investigations and process improvement. We are seeking an experienced Project Manager to initiate and run key CX initiatives across our contact centers. CCXP Preferred
(Austin, TX)