CO-OP Financial Services is seeking a Client Experience Director.

CO-OP Financial Services is seeking a Client Experience Director. We are seeking a talented Client Experience Director to drive customer loyalty, satisfaction and revenue by working with CX leadership and all levels of leadership across the business to design optimal End to End client and member experiences. Lead analysis and synthesis of relevant VOC/VOE and business process data (Voice of Process) and help translate into prioritized improvement initiatives. CCXP Preferred
(Los Angeles, CA)