AppFolio is seeking a Sr. VOC Program Manager. This individual will build and implement a holistic voice of customer program that amplifies customer perspective and critical insights. Develop close-loop experience for prioritized customer listening posts in 2021. Consolidate and optimize different sources of VOC (direct & indirect) feedback channels in the company. Lead, identify & develop strategic and tactical (in the year) opportunities to eliminate current pain points and reduce service and product adoption blockers across customer segments.
AppFolio is seeking a Sr. VOC Program Manager!
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