Hello! How can I take my customer journey map to a measurement CX program where I can receive the necessary feedback to understand the perceptions and feelings of my customers as they experience them. And also reducing the risk of losing information through the survey wich is limited?
Hello! It is very common for clients to ask us about a benchmark for response rates in their VoC measurement programs... This will clearly depend on many factors such as the sample framework, data update frequency, visual survey themes, etc. But is there an average or a baseline measure where the response rate for transactional surveys sent via email should ideally be? If anyone has information on this, I would greatly appreciate it!
Hi! Can you help me please with this error?I tried finishing a preview of the survey and it works. But when i generate test responses i cannot recover it:
Hi! i have a problem in the pre-built report visualization Qualtrics has in the Brand Awareness & Performance. The survey is ready and i generated test responses, but when i tried to see the report and i got an error (error saving changes!) but i havent made any change!. Te message of the error is:Changes can’t be saved“It looks like someone is editing this report at the same time as you and has already saved changes. Reload your page to see the most recent version and try again.” I reload the page but still has the same error. How can i do for solve the problem? Thanks
Hello! How can i get solicited and structured x data from the customer during awarness and consideration journey phase? i asked this because in this phases is more common to get unstructured and unsolicited data but this is more difficult to assign the information to a person and follow up….And then how can integrate those information customer one to one with their experience in other journey phases like purchase, retention?
Hello Community! Can i add a business KPI (like sales, revenue, spent) as a new source in stats iQ to analyze this data with the X data i get from the surveys? If this is possible how can i do it? What do i need to make it posible? Thanks!
Hi, i want to know your opinion about if it is a good or bad practice asking NPS question in a transactional survey post shopping in retail stores? For me, is better to ask about CSAT and CES after transaction for two principal reasons: one is because first of all you should understand the base of the customer perception pyramid which is if the efectivness of the proces (CSAT) and then if it was easy or not (CES) and second it can help you to improve in retention of customers which is one of the business objectives… What is your opinion about this?
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