Did you ever figure this out? I”m having the same issue.
Just looked, yes, this seems like precisely what I need. Is there any way to enable them to pick more than one option in the drill down? Just thinking if they have more than one related issue would be nice to capture.
This is fantastic!! Thank you! I never would have figured this out Any way how I could also program during or after hours? So flag anything outside of 8-5 est.
Does anyone know how I can get the day of the week the survey comes in as embedded data in the survey flow? We want to exclude surveys that come in on the weekends for our ticketing SLA reporting. Thanks for any tips, this looks like a knowledgeable bunch.
It looks like a lot of these emails are being legitimately skipped due to receiving the survey more than once in the 90 day period. I wish there was an easy way to interpret the contact frequency codes to see what actually stopped it!
Did you ever figure this out?
Kate - We can't figure it out - sometimes the UserID is coming through, but sometimes it isn't. And when it isn't, the embedded data doesn't come through causing issues with reporting. I shifted the questions up and now embedded data does appear to be coming through, at least in last several responses.To provide more context, we have an UserID being pulled from web and being assigned as javascript embedded data. This is the only UserID value. This should nearly always match with the 'external reference data' in our directory, so I just can't figure out where the gap is and why the UserID is coming in undefined so often. Maybe there is something missing in how the UserID is getting passed over to Qualtrics, but strange it works like 50% of the time.
Hi Rod_Pestell - how do you save data at transaction level versus contact level when uploading a file for an email survey? I can't figure this out.And then what do you mean transaction data is hard with an authenticator? Any tips there?
I actually figured this out. For some reason, our setting was to save the survey data at the contact level, versus transactional level. So every response was getting tied to the specific contact, and that was overriding and filling in for folks who had multiple surveys. Hopefully this will help someone!
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