Hello!My New Year's resolutions are simple: enjoy the journey. Drive my energy in build better habits that can i improve in the 6 pillars of positive vitality: more exercise, better feed quality, better sleep, meditate, better relationships quality and get away from toxic.And the professional goals are to continue studying about XM and all the new skills about the things that I like, that I am good at and that the world needs.
Hello XM Community members!I had two experiences that i want to thanks this year. The first one is when i got the XM Scientist certification!! It is awesome to have this great XM knowledge to put it on practice with the clients i adivise… And the second one when i became an XM community member! i am really enjoying be part of this community and interact with the members here! Ask and discuss about interesting XM things.Thanks @Michael_Cooksey for the welcome and all the xm community members!
Hi @Viktoria Stz thanks for sharing your idea. one of the best practices to involve internal users in the EX program is to configure alerts not only for events that happen on the dashboard (significant increases or decreases in the KPI) but also alerts for teams to follow up on action plans.
Thanks @ash123 , i agree with you. NPS would be better asocieted with a product. And if i want to know the relationship health with the brand i should ask relational NPS every so often. Is not the best metric for every transaction!
Thanks for comment Nam. So you are agree that touch pont has to be mesured whit CSAT and CES quesition right?
Hi everyone,My name is Sergio. I am CX Specialist at Vocé (LATAM Qualtrics Partner). My role in Vocé consists of being the strategic partner of companies that want to design a customer experience (CX) measurement and management VoC program and align these definitions with Qualtrics technology.I have been in contact with Qualtrics for over 5 years. Previously I was a Qualtrics user as a client implementing the VoC program in a Retail company. Now, in Vocé, i belong to the consultant team offering CX services to clients as a Qualtrics partner.So far I have achieved the Qualtrics certifications of XM Scientist and Engagement Manager - CX. and my goal is to continue learning every day about experience management at a comprehensive level, learning about employee, brand and product experience with a focus on market research. I am glad to belong to this community. Thank you.
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