@robruf Are you seeing these responses in the Completed responses list in Qualtrics based on the rule above. They need to first be recorded as completed before Qualtrics send over to SF. Ours close after 28 days and tend be send to SF at that time.
Are you using personalized links from Qualtrics and merging those individual links within each email? Or are you using generic/anonymous links? We are not able to merge personalized links in our organization, so we are forced to export the contact/member id info from SF and import into Qualtrics, and send emails from Qualtrics so it picks up all the necessary embedded data fields. I'm not sure if Marketing Cloud has the ability to append an embedded data field to a generic URL so you can pass the contact id. If so, that's another option. I'm just limited in what our team managing SF is allowing me to do.
@SD123 you're working within the Vocalize/CX dashboards? Then custom metrics are in the dashboard settings. The calculation is done there by creating this metric. Then you can just use that metric in any of the widgets on the dashboard.
We created a custom metric for this !
The error says "We were unable to process your username or the username doesn't exist in our system. A report is generated with error tag...." I have the admit that the last line in the error message is not useful in any way. !
Good point. I'm stumped.
If you have your pages organized through the survey flow branches, I think you should be able to add that question to the beginning of each branch. The branches can use logic where the condition would be true each time so then each branch would be shown to your respondent.
Maybe there is a better way, but one option to consider is to submit the response from where the last actual questions are, and then redirect to another survey (while passing any embedded data is you need identifiers, etc. in the URL as piped text) where you present any additional information and option to submit comments that you currently have on the the last page of the survey. This way the response is indeed closed while you still are able to do what is currently on the last page through a separate survey.
Not an answer to your particular question, but why not move to the 2-way SMS survey where you are asking questions and they're answering via SMS as opposed to taking them to a web page outside of the messaging app? You don't need to include a link at all then.
@TomG Thanks! will try it out
Curious as well. And if there is a way to show in the appropriate language based on the translation shown to the respondent, that would be ideal.
I think there should be a way to figure out a difference between today's date and birthday through formulas. I haven't done that myself, but either Qualtrics support or someone in this community may be able to help with specifics.
You can have the birthday question in first block and rest of your questions in another. Introduce a branch logic into your survey flow. If they do not meet criteria of a birthday before a certain date, then take them to end of survey. And you can even have a custom end of survey message for them to let them know they do not qualify.
Another way to do this is through Actions - we have a condition based on language (If Language = FR), and sometimes other additional conditions, and then put in the appropriate language message in the content.
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