Hello, I am trying to figure out a way to have a widget calculate the response rate i am getting for a survey. the way i want to calculate this response rate is #of responses/ (#survey sent - #bounce) i don't want to include the # of bounced emails since the survey would never have reached them. has anybody created something like this or something similar?

We created a custom metric for this!

Christine_Steff You first need to map the Funnel Data to your dashboard data. Go to Settings --> Dashboard Data --> Add Source, and select External Datasources --> Funnel Data.You then need to add at several of the key fields to the data mapping - see below, these are not all-inclusive, just examples:Once you have these fields saved in your Dashboard Data, go to Custom Metrics.The fields have changed since the original post, here are the current formulas I have in place:

Creating a response rate in dashboard

Creating a response rate in dashboard | XM Community

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