I'm planning to upload responses into a project. Was wondering if Tickets can be created based on the data that is uploaded?
Is there a way to hyperlink the unique survey link to an image in a Email invite?
Is there a way to add colors and smileys to an NPS question like the image below? Had previously engaged Qualtrics Support and the reply was that this can only be done on a multiple choice question type, not a NPS question type. Is anyone aware of a workaround such that I can do this on the NPS question?
My organization brand uses a specific font - "Aaux Next". Is there a Custom CSS code that I can input into my survey look and feel so that this appears in my survey?
Hi. Was wondering if anyone knows whether it is possible to create Tickets based on words identified through Text IQ?
Hi. I was wondering if there was an easy way to trace a customers NPS journey? For example. If a customer was previously a Promoter (NPS score of 9-10) and is now a Detractor (NPS score of 0-6). Is there a way that this can be quickly flagged up without having to manually map the data?
Hi. My organization has just started using the Qualtrics Hot Ticket system for close loop. Aside from reqularly and manually checking the Ticket Dashboard on whether tickets have gone beyond 24 hours, is there a way to set SLAs (ie Tickets must be closed within x hours/days)? And if the SLAs were to exceed, to notify someone via email?
Is there a setting under the User Settings that can enable dashboard page sharing for Vocalize Users, as oppose to just create Private Pages?
Is there a way to trigger SMS surveys to customers after a Qualtrics ticket is closed?
Our organization management is keen for an alert when the NPS level reach a certain level. Is there a way to trigger an email or SMS to a group when this happens?
Our organization currently uses Qualtrics' URL shorterner. When embedded into a SMS invite, it looks something like this: "Hi! Thanks for calling us. We’d love to hear your feedback about your experience with ORGANIZATION NAME. Click here to answer a quick survey: https://ql.tc/b/aaaa” My understanding is that we can't customize the URL shorterner to include our organization prefixes. Our concern that customers who see this may perceive this as spam and may deter them from clicking on the link all together. Any best practices on how you've drafted your SMS invite?
I notice that when using a dynamic theme, the NPS options appear to be cramped together. Is there a way to make the options smaller such that there is a gap in between every option? !
I currently see surveys being sent in the "Distribution" tab of my project. Surely this information is being captured somewhere (including the respective embedded data). Is there a way to extract this information to study the SMS sent by day.
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