Hi Katharine,Has that been logged as a suggestion we can upvote? I'd like to get all 10k of my end users to upvote it :)James
Hi Guinevere.Re:Personal Data: Previously the “Right to Erasure” tool. Admins could delete / search all information in a brand related to specified email addresses, but now they can also export a JSON data file of survey responses. Comes with new user interface.I know previously the “Right to Erasure” tool deleted everything, included responses and verbatims, which didn’t meet our requirements where we want to only remove the customer’s PII. Do you know if these updates allow us to pick and choose what should be deleted?
Hi Guinevere,Unfortunately not. It's not specifically about censoring PII data within the survey. The types of GDPR requests we get require us to delete data pertaining to individual users as is their right under EU law. What we were hoping was that this change would let us remove elements of the survey to comply with this request and retain the survey scores etc. There are a number of requests already logged in the product forums around this topic or similar (keeping response data while removing users etc) most specifically this one from 2019 that's gotten no response :(https://www.qualtrics.com/community/discussion/5758/handling-of-gdpr-requests-removal-of-personal-data-from-distribution-taband another:https://www.qualtrics.com/community/discussion/12630/deidentifying-response-and-ticket-data-and-removing-customer-pii-for-inactive-customersIs there a point in logging this now if it's not getting traction?
https://community.qualtrics.com/XMcommunity/discussion/comment/25432#Comment_25432Following up on my previous comment .. any news on getting dashboard settings for CX users who want filters to carry over between dashboards?
Hello Amara,I've left a survey with details, but the most important features don't actually work for me. Nothing happens when clicking options for search bar, recommended searches or recommended support articlesCheersJames
Hi Caroline,On the New User Tour, can you share any data on how a new user is defined? First log ins? First 30 days? Can the tour be accessed after this period anywhere else in the tool should someone want to go back at some point maybe?ThanksJames
I preferred the hover fxn as well. This is more clicks for the same end result. Not adding much if you ask me
Re the Dashboard Export Notification, we're already seeing churn from this change. I really can't understand the logic here. The export worked perfectly fine and all this change does is add clicks to get to the file you actually went to export in the first place. Why not just let it continue to download once you confirm the first interstital pop up instead of forcing me to a 2nd pop up (which I'll hope is temporary) to have to click to open the notifications menu to click to download the file. I don't get Qualtrics this desire to add clicks across the platform it's coming in EVERYWHERE and is counteractive to good design philosophy. This makes it HARDER for me to get my file, not easier.
Hi Michael_Cooksey If someone would like to reach out to me that's absolutely ok, I've already met with teams around dashboard 2.0 to discuss changes there and see changes in other backend systems hence the feeling that more clicks are coming into lots of different places. There's also different download mechanisms across the site that can have their own "your downloads" sections (data and reporting, content engagement, distribution) . I wonder will this change in future updates as well?I've shared this feedback with our TAMs by way of confirmation there was no issue.. they advised they would pass it on to product as well and offered this by way of the problem statement being solved for: The main reason why this feature was developed is for long running exports (exports that require processing of a lot of data). It allows users to navigate to different parts of the platform without losing their export.Let’s say you have an export that takes 10 minutes to generate because there is a lo
Thanks Michael, I'd love to get some time with the UX folks on this because while I get the logic for large downloads, I'd love to see some data on how often this is an issue and the impact it has on performance for the dashboard. I often pull down large files without an issue like this. I want to download a JPG and I'm forced to wait for this process and then navigate up. I refute the response that I can do all my downloads and then scroll up.. I might not know what downloads I need at a given point and only after viewing a file decide I need a different cut of data and so on.. avoiding scrolling till the end is not really possible unless you know you need multiple downloads. Why can't the system use a dynamic function that allows small downloads to come down as has been the case and pushes bigger downloads to your async process and all downloads can be available via the panel at a later point if reqd. Overall I've struggled a lot with UX changes recently as they're just making more
It's nice we can download to XSLX but why notaddress obvious issues like this one for example: looking at the export fxn at a widget level for a simple table: why when I export a JPG of a table does it not give me a file covering the entire widget? It gives me partial data which is frankly useless. If I am extracting the widget I want it all not a portion of it.Edit: will this also be expanded to the page level export?
https://community.qualtrics.com/XMcommunity/discussion/comment/50152#Comment_50152Lots mystifies me to be honest ;) There's not a lot of uniformity to the export function across the platform, different parts require different actions and all seem less than straight forward.
https://community.qualtrics.com/XMcommunity/discussion/comment/50170#Comment_50170Thanks for picking this up. Our company is offered previews, we've participated in a few in the last few years (no gift cards though?!? ) and I don't recall this one. Might have slipped through on us though. Any chance to offer feedback is welcomed :)James
https://community.qualtrics.com/XMcommunity/discussion/comment/50154#Comment_50154We are a part of it (most recently the Dashboard 2.0 and Library revamps) and offer detailed feedback as well as forwarding feedback through our TAMs. I've also posted on the community in the hope of getting traction for ideas that have been asked for by others but never seem to reach critical mass. Appreciate that all feedback will not be acted on but I and my other brand admins have struggled with some of the design decisions of late that just seem to add more layers. It might look pretty but I'd rather have function over form any day :)
https://community.qualtrics.com/XMcommunity/discussion/comment/50193#Comment_50193Thanks Sabina, I'm guessing this will come in a future weekly update then?
Hi Amara,As I mentioned in my response to prupert, we're already a part of the preview program :) I don't recall this one going through preview so maybe I missed it. Maybe you can clarify for me as it seems preview only covers off large scale changes? is that accurate? It feels like there are regularly updates that go live and are communicated in weekly updates that I don't ever see in the preview emails. If that's the case then can you also confirm the Roadmap will cover EVERY change no matter how small that is released?
As a success package user I will continue to see the current experience, but if I want to use the AI for more basic questions searching support pages how does that work?
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