Weekly Product Release Notes - September 16, 2020 | XM Community
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Entries that are bolded indicate recent product updates.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

    • CoreXM


    1. Project Approvals: New tab in Admin for setting up survey approval rules.

    2. Choice Randomization: New option in answer choice randomization to randomly reverse the answer choice order. 

    3. Autocomplete Questions & Supplemental Data: Feature still in preview. Documentation on the autocomplete question type and how to use with a supplemental data source.

    4. Customizing Survey Content Based on Historical Response Data: New common use case page explaining how SDS (supplemental data sources) can help you customize your survey flow, as well as other survey content. 

    5. Personal Data: Previously the “Right to Erasure” tool. Admins could delete / search all information in a brand related to specified email addresses, but now they can also export a JSON data file of survey responses. Comes with new user interface.

      6. EE


    6. Running a Pulse Program: New use-case page for how to run a pulse program using Engagement projects. 

      7. 360


    7. New 360 Reports Basic Overview: New 360 subject reports! Now generally available.

      8. PX


    8. Customizing a Frontline Feedback Project: New section in Frontline Feedback Settings allowing project admins to create custom fields for feedback requests

Some very nice new features in this release :)
I really like the Project Approvals, and the supplemental data for historical responses 🙂

Hi Guinevere.
Re:Personal Data: Previously the “Right to Erasure” tool. Admins could delete / search all information in a brand related to specified email addresses, but now they can also export a JSON data file of survey responses. Comes with new user interface.
I know previously the “Right to Erasure” tool deleted everything, included responses and verbatims, which didn’t meet our requirements where we want to only remove the customer’s PII. Do you know if these updates allow us to pick and choose what should be deleted?

Hi JMoran_eBay!
Great question! Currently, this tool will delete all responses that don't meet requirements. Our Sensitive Data Policy lets you get more targeted for the type of information that is censored, so that you can wipe everything or advise against disclosing personal data in surveys, but it is Everyone or No One (although you can limit this to specific surveys). Does that functionality help achieve more of what you're looking for?
Alternatively, I'd recommend that you look to the Product Idea portal for something that matches this specific ask!
Thanks for reaching out!

Hi Guinevere,

Unfortunately not. It's not specifically about censoring PII data within the survey. The types of GDPR requests we get require us to delete data pertaining to individual users as is their right under EU law. What we were hoping was that this change would let us remove elements of the survey to comply with this request and retain the survey scores etc.

There are a number of requests already logged in the product forums around this topic or similar (keeping response data while removing users etc) most specifically this one from 2019 that's gotten no response :(
https://www.qualtrics.com/community/discussion/5758/handling-of-gdpr-requests-removal-of-personal-data-from-distribution-taband another:

https://www.qualtrics.com/community/discussion/12630/deidentifying-response-and-ticket-data-and-removing-customer-pii-for-inactive-customers
Is there a point in logging this now if it's not getting traction?

Hi JMoran_eBay,
Thanks for the follow-up on this! According to the Product Idea you attached, this feature is listed as Scheduled and will be added to the Product. Because of this status, I'd recommend watching our Product Roadmap for updates. For more questions about how Product Ideas are evaluated, please feel free to visit our post outlining the Ideation policies!

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