Hello Community, We want to send the SingleResponseReportLink but its default expiration time is 7 days. Is there a way to have this link with no expiration? Thanks,
Hello,As each contact list has an owner, even if it is a shared list in the XM Directory, is it possible to transfer the ownership of a contact list to another user?If it isn’t… what happen with a shared contact list if I delete the owner user? Thanks
Hello,Is possible to add Metadata to an user in the CX Dashboards with multiple values?We tried using the connector :: between values as this support page indicates but it didnt work.What we need is to add a Metadata to an user named “Service” with 3 different values to automatically apply a filter with those 3 values when the user enters the dashboard.Thanks,
Hello, My client has a Zendesk extension configured with his productive instance, is it possible to connect a DEV instance without disconnecting the productive one? Thanks,
Hello Community,We are testing the Website Feedback connection with XM Directory to create contacts if dont exist and update embedded data with each interaction and we are having the following behavior:The first time a customer sees the intercept the contact is created but the interaction is not being recorded in the contact information in XM Directory. From the second and following times the intercept is displayed the interactions are being recorded, but if a embedded data is different from last time, the embedded data for the contact in XM Directory isnt updating.We dont know if this is supposed to work like that or it is an error.We appreciate any comment about this situation.Thanks
Hi Community,We have a question with the body of this API call (Create transaction contact import), specifically the field “Unsubscribed”, this field is optional in the structure of the call.The question is, what is the default value of this field if we dont include it in the body of the call, for the first time a contact is imported?Thanks
Hello,We are measuring some internal processes that have some level of impact to the external customer.Levels of impact: No impact at all Indirect impact Direct impact Each process is measured with a question.Is there a way to assign these impact levels to the questions to use it as a filter in the dashboards to see the result of the processes filtered by its impact level?Thank you.
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