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Response Report Link expiration

  • 5 December 2023
  • 9 replies
  • 184 views
SantiagoGomez97
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Userlevel 2
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Hello Community,

 

We want to send the SingleResponseReportLink but its default expiration time is 7 days. Is there a way to have this link with no expiration?

 

Thanks,

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Best answer by vgayraud 6 December 2023, 14:28

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9 replies

vgayraud
Rank
Userlevel 6
Badge +38

Hi @SantiagoGomez97 

You can select “never” in your email task.

 

 

Vincent Gayraud
Umang Upadhyay
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Userlevel 3
Badge +11

Can we update this expiration later? 

SantiagoGomez97
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Userlevel 2
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Hi @SantiagoGomez97 

You can select “never” in your email task.

 

 

Thanks, but we dont want to use it in the email task, we will use it in the Salesforce Integration, so we will embed the report using piped text ${​srr://SingleResponseReportLink}. The default expiration of this is 7 days. That expiration time is what we want to change.

 

Thank you

vgayraud
Rank
Userlevel 6
Badge +38

That would need to be tested or confirmed with support, but I think adding the ?ttl=0 argument to your link allows to bypass the 7 days default. ${srr://SingleResponseReportLink?ttl=0}

 

Normally, you enter the expiration time in seconds (?ttl=86400 would be 1 day), but if I recall correctly =0 means the link won’t expire.

Vincent Gayraud
vgayraud
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Userlevel 6
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Yeah I just confirmed on the SF integration page :

 

 

Vincent Gayraud
SantiagoGomez97
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Userlevel 2
Badge +4

Yeah I just confirmed on the SF integration page :

 

 

Yesss, thank you!! saved my life! 

MsIreen
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Userlevel 7
Badge +23

i have just noticed that our ${srr://SingleResponseReportLink?ttl=0} links are expiring and keep returning this error. I am contacting support right now about it

 

JoycaV
Rank
Userlevel 7
Badge +26

i have just noticed that our ${srr://SingleResponseReportLink?ttl=0} links are expiring and keep returning this error. I am contacting support right now about it

 

Hi @MsIreen, let us know what support replies please. We are using this link ${srr://SingleResponseReportLink?ttl=3122064000} in an email template message, and then use this email template in an XM Directory action with distribution in a workflow. We notice that this link isn’t generating… it just shows an empty spot in the mail where the link should be. When we don’t add the ttl parameter, it does seem to work…

So maybe a solution to your error could be related to ours?

MsIreen
Rank
Userlevel 7
Badge +23

i have just noticed that our ${srr://SingleResponseReportLink?ttl=0} links are expiring and keep returning this error. I am contacting support right now about it

 

Hi @MsIreen, let us know what support replies please. We are using this link ${srr://SingleResponseReportLink?ttl=3122064000} in an email template message, and then use this email template in an XM Directory action with distribution in a workflow. We notice that this link isn’t generating… it just shows an empty spot in the mail where the link should be. When we don’t add the ttl parameter, it does seem to work…

So maybe a solution to your error could be related to ours?

Hi @JoycaV Apparently it was some sort of a glitch, that went away. And the links started working fine again.

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