To eliminate bias, you must first make sure that the data you're using to train the algorithm is itself free of bias or that the algorithm can recognize bias in that data and bring the bias to a human's attention (source: SAP). I don’t personally have any examples of this from my work, but I am quite keen to see how Qualtrics uses AI in the future around this topic.
@JessicaGregory_CHNw Glad to see you are also research and strategy oriented. Question for you; wondering if you have examples of instances in which you have collected data (could be internal or external) and you have chosen not to action those results? If so, what influenced that decision?
@Sachin Nandikol I am working on both EX and CX. What are your thoughts on how the two areas overlap with each other? Thanks for considering my question.
Thanks for sharing, it is an interesting watch! I hadn’t thought of it before, but I completely agree that trust is the foundation for employees to provide meaningful feedback to their employers. If your employees don’t believe any real change will come from taking the survey, what incentive do they have for actually providing any feedback?Questions for @InVision Communications, what is the best way for a new company or a company who hasn’t really acted on feedback in the past to build that trust with their employees?Of course making changes based on the given feedback is a good first step, but what is the best way to communicate that you’ve made these changes to everyone?Is it best to avoid prefacing the changes and just announce them once they’re running or is the “these changes are coming soon” approach a better way to go about it?
I’m personally not the biggest fan of spooky movies because I tend to scare very easily… 😅 But one of my favorite “scary” movies that I’ve watched is The Others! I really enjoyed the plot and I think it does a good job of not falling into the jump scare movie stereotype. Plus Nicole Kidman is the main character! 👻
Can’t wait to see the poll results because everyone is making really great points! 💡 Another consideration is the need to avoid fatiguing users and getting straighteners or inaccurate data by sending too many CX surveys !!
@WilliamPeckUSNA the link I shared is to the “Retake Survey Link” support page. The section I linked to, titled Building a Retake Link, walks you through how to send a survey respondent a survey retake link using piped text and an email task/workflow right after someone submits a survey response. Following steps 1-22 of the Building a Retake Link should do the trick! If you run into any trouble or have questions, let me know!
Hi @WilliamPeckUSNA! I recommend checking out this support page on sending retake links after a survey submission. I hope this helps 😁
Hello @kgillis , I believe you could use Bucketing in your survey’s Data & Analysis to create these color groups you are referring to. This would create a new variable where the different group names are saved for each response.Once you’ve created this variable and added it as a Text Set to your Dashboard, you will be able to add a filter on this new bucket variable (ex: Color Group) and use that filter to decide what color group you want to filter by.This allows you to still use your current filter to specify which fields you want to look at.For example you could filter your dashboard by the new Color Group variable and select “Yellow” and then use the current text set you displayed in the image to filter by “Critical Care Medicine” and “Emergency Medicine.” Hope this helps!
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