Replies posted by Mike_Shaw3012 | XM Community

Replies posted by Mike_Shaw3012

12 Replies

M
Mike_Shaw3012
asked in Survey Platform (Before March 2021)

Using multi-value text set for embedded data

Thanks @Pete_L - we would like to use the data in that field for survey logic e.g. an operation code would be used to determine what question to display. My feeling is that the quality/format of the source data will make things quite tricky.

2
M
4 years ago
M
Mike_Shaw3012
asked in Survey Platform (Before March 2021)

Which responses were generated via a survey reminder

Thanks for the response Simon. I don't think that will tell me whether the recipient accessed the survey via the original invitation, or via the survey reminder, which is the information I need. I want to know what impact that would have on our response rates if we were to turn off survey reminders.

5
DiegoMejia
Level 2 ●●
2 years ago
M
Mike_Shaw3012
asked in Xflow

Unable to pipe embedded data in to action email body

@Mslreen - great thanks, I have set up a new 'Survey Response' action. I'll give that a test.

2
M
4 years ago
M
Mike_Shaw3012
asked in Integrations

Changing the 'Opt-out' link colour

Hi @Tchoupie - I didn't unfortunately. We re-worded the question and increased the font size to make it more obvious that there was a link. Not ideal, but the best we managed.

11
S
4 years ago
M
Mike_Shaw3012
asked in Integrations

Changing the 'Opt-out' link colour

Hi @Bhushan - thanks for that, though I am specifically wanting to change the color of the 'opt-out' link. I can change the opt-out message fine, but the link always displays as blue (which we don't want).

11
S
4 years ago
T
TCA
asked in XM Directory

How do I assign a Salesforce record ID as the external data reference value on a contact record

Yes you're right, a different scenario ... but thanks anyway! 😀

8
D
4 years ago
T
TCA
asked in XM Directory

How do I assign a Salesforce record ID as the external data reference value on a contact record

@JenCX - yes it's automated. An API call is made by the source system which is received by a 'master' survey which interprets the API payload, creates a contact record and distributes the appropriate survey to the customer

8
D
4 years ago
T
TCA
asked in XM Directory

How do I assign a Salesforce record ID as the external data reference value on a contact record

I have a similar question. I want to assign a 'CustomerID' value from our source system (similar to TCA's requirement for SFDC) to the ExternalDataReference field for a Contact record, so that I can de-duplicate based of the value in the EDR. But I can't find anywhere that shows me how I can map the CustomerID value to the EDR field.

8
D
4 years ago
M
Mike_Shaw3012
asked in CX Dashboards

Remove fields mapped automatically created by text analysis in CX dashboards

Screen snip attached.

1
M
4 years ago
M
Mike_Shaw3012
asked in Survey Platform (Before March 2021)

Change the 'from' address on the 'Created ticket' notification email

Thanks Bansalpeeyush29, but that's not what i'm after. However I have resolved it.... The 'From' name that is displayed in the Ticket notification email is that which is contained in the First Name and Last Name fields of the User as shown in the User profile (User Admin). Changing the first name and last name here, changes the name shown in the 'From' address in the ticket notification email.

5
D
Level 1 ●
2 years ago
ChrisLawton
Level 2 ●●
ChrisLawtonLevel 2 ●●
asked in CX Dashboards

How to report Ticket resolution time in days, rather than minutes

I have the same requirement. I think bansalpeeyush29 is referring to one of the Ticket specific widgets that I believe is no longer available (see FAQ's at the end of this page - https://www.qualtrics.com/support/vocalize/widgets/ticket-reporting/). I haven't found a way using custom metrics either. I'll submit a feature request, but if anyone finds a way, i'm keen to know.

8
C
4 years ago
M
Mike_Shaw3012
asked in Survey Platform (Before March 2021)

Change the 'from' address on the 'Created ticket' notification email

OK, so can i change the name? It shouldn't say 'Mike Shaw created Ticket...' - I want to change the name that is displayed.

5
D
Level 1 ●
2 years ago

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