Hi, I hope someone can help. I haven't been able to find an answer from a previously asked community question yet. I am triggering survey distributions using a workflow in Salesforce. The distribution is set up on the survey actions menu in Qualtrics and works perfectly. I use answers from this survey in a 2nd survey that goes to the same recipient after completing the first survey. Lets call these survey1a and survey1b. In survey1a, i use Tools > contact list triggers to add their survey answers to the contact record in the form of attributes. I then pipe these attributes into survey1b as embedded data. That also works perfectly. However, I also trigger distributions from Salesforce to the same contacts for unrelated surveys. Essentially the same as previous paragraph. Lets call these survey2a and survey2b. I need separate contact records for the survey recipients for survey1* and survey2*. Normally I would auto-deduplicate contacts using an external data reference, and assign the Salesforce record id as that reference (survey1a and 1b share same record id; and same for survey 2a and 2b). Yet in all my testing, the external data reference field is blank. How do I assign a Salesforce record ID as the external data reference value on a contact record so that I can deduplicate? Thanks in advance

Hi JenCX, thanks for this, it sounds promising. I use Actions to distribute the survey, and Tools to add attributes to the contact record following advice from QSupport. Is there a way to do the latter using Actions? The criteria that requires separate contact records is that each record relates to a different SFDC opportunity and we use this criteria to pipe attributes to different surveys. A contact record can only have 1 SFDC record id. I'd like to test your solution, but I can't see how to set up field mapping in Actions to assign the SFDC record ID as external data reference. My options seem to be distributing a survey or response mapping to Salesforce. What am I missing? Thanks!

How do I assign a Salesforce record ID as the external data reference value on a contact record

How do I assign a Salesforce record ID as the external data reference value on a contact record | Experience Community

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