thanks for doing this! question: will it be possible to have access to the Qualtrics overall results for benchmarking purposes?
@mjay - were you able to solve this? I am trying to create an "Other" category that allows a user to add text as to what "Other" means to them. I'm not getting quite the same view as you, @lgee; the options I have in the dropdown are: Rich Content Editor Insert Graphic... Exclude From Analysis Insert Piped Text Add Display Logic... Move Up Move Down Remove Scale Point
got it! I doubt I'm first though...
also, if you are clever in using the hierarchy, this functionality, and some of the widgets, you can isolate individuals' responses with this. being able to toggle on/off the direct reports only functionality would help get us one step closer to true response anonymity/confidentiality. for now, we cannot give the hierarchy to managers in part due to this security risk.
we divvy up our views over multiple tabs to avoid this. unfortunately, we're using so many widgets and features that we cannot fit everything onto one page without seeing chrome crash
if you haven't yet launched your survey, I've found that "try, try again" sometimes works in the tool; unpublish, change the percentage, republish, then unpublish again, change to the percentage you'd like, and then publish again
Hi all, I am the internal talent analytics consultant at Kronos. We are an HR software company specializing in workforce management and human capital management. I live just outside of Boston, MA, and went to undergrad at the University of Florida and went to Boston University for grad school. I have been working in the Qualtrics platform for about a year, with it being one of my many job functions. I specialize in finding ways to hack the platform and I'm passionate about improving the employee experience for all.
yes, we use benchmarking as a combination of WorldNorms, our implementation vendors' data, country norms from CEB, any like-for-like questions asked on other surveys with benchmarks there
if the issue is isolated to a small dept, I generally advise to nominate a project lead, hold anonymous feedback sessions on what the question means to respondents, what they see as the problem, and then work on soliciting solutions. alternatively, if you'd like to run an additional survey, we include conditional text boxes that appear if you respond neutrally or unfavorably to a question, to ask respondents to give detail as to why they responded that way.
so we have tried to solve for this by loading a flat manager hierarchy as metadata, and allowing users to use that instead/along with the hierarchy (depending on the user type). so manager level 1 is CEO, manager level 2 is CEO's directs, manager level 3 is the CEO's direct's directs, etc. by using this, we can at least pick two disparate managers in the level 3 category (but can't pick one level 2 manager and then a separate/different manager level 3 manager (if that makes sense)
in terms of engagement, we've worked with CEB in the past on general employee engagement benchmarking (especially around country differences); may be worth asking them? we didn't focus on eNPS specifically though and we don't have a benchmark, either.
an important item to note as well is that the WorldNorms benchmarks are "as-is" data, too. we just loaded about 4 1/2 years of engagement survey data in, and there aren't snapshots available with older data, which is weird as in my experience benchmarks are getting tougher over time.
I agree, it's an inconsistent product experience and an assumption that we thought we would have when we bought both employee engagement and lifecycle functionality.
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