Progress bar not showing correct percentage | XM Community
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Progress bar not showing correct percentage

  • November 20, 2019
  • 2 replies
  • 319 views

grayat
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We noticed that in our custom theme, the 100% in the progress bar is showing as 1 in real survey while in preview mode, it's showing correctly as 100%. Even if we move to the pages, the progress bar is working fine but on opposite ends, we were supposed to see 0% on the left and 100% on the right. But it's showing as just 1. Any advise please? Thank you. !

Best answer by LaurenK

Hi @grayat! If you are still experiencing this issue, you will need to reach out to a Brand Admin from your organization so they can file a ticket with the Qualtrics Themes team through the Support Portal!

2 replies

jbetzmoretti
Level 2 ●●
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  • Level 2 ●●
  • 19 replies
  • November 22, 2019
if you haven't yet launched your survey, I've found that "try, try again" sometimes works in the tool; unpublish, change the percentage, republish, then unpublish again, change to the percentage you'd like, and then publish again

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • 899 replies
  • Answer
  • December 11, 2019
Hi @grayat! If you are still experiencing this issue, you will need to reach out to a Brand Admin from your organization so they can file a ticket with the Qualtrics Themes team through the Support Portal!