Replies posted by AbdulDezkam | XM Community

Replies posted by AbdulDezkam

18 Replies

AbdulDezkam
Level 2 ●●
AbdulDezkamLevel 2 ●●
asked in CX Dashboards

Different response weighting year over year

Perfect! I will try this sAustin. Looks like something that could work. I just cross my fingers that the weighting can be applied on a score made by a formula in Data & Analysis tab. Thing is I have 4 questions which together shapes the average Satisfaction score. This I can create by custom metric in Vocalize, but custom metrices can not have Weighting applied for some reason.. I will try and update this thread. Thanks again

2
AbdulDezkam
Level 2 ●●
4 years ago
AbdulDezkam
Level 2 ●●
AbdulDezkamLevel 2 ●●
asked in CX Dashboards

How do you automate survey results/feedback scores on your intranet?

Thanks Akdashboard! Thing is, we use Qualtrics as the engine for our global CX program. Meaning that we have many different touchpoints online/offline where we get instant feedback from customers and these are analyzed and aggregated into a customer effort score, which we want to show as 1 KPI on our intranet. We can't unfortunately merge all these "surveys" into one, as these has many different logics, rules, embedded data, triggers, actions etc etc. which simply needs each their own survey. I assume my only way is to process this manually with screenshot from Vocalize :( Thanks anyways!

6
RTSullivan
Level 2 ●●
5 years ago
AbdulDezkam
Level 2 ●●
AbdulDezkamLevel 2 ●●
asked in Survey Platform (Before March 2021)

Change order of multiple options (likert) based on country/embedded data ?

Thanks @mcoverdale ! That actually works pretty smoothly. Just need to trust my embedded data then :-) @lillianc There are countries like Italy, Germany and some Asian countries where it is pretty no-go to have the likert scale from low to high. I know it is slowly changing to "global standards" in Germany, but still not happening in several other countries.

6
AbdulDezkam
Level 2 ●●
6 years ago
AbdulDezkam
Level 2 ●●
AbdulDezkamLevel 2 ●●
asked in Survey Platform (Before March 2021)

Change order of multiple options (likert) based on country/embedded data ?

Thanks mcoverdale! Since I use the recode values to give it a score (strongly disagree = 0, disagree = 25 etc). I assume it wont conflict having the same option twice ? Basically my answer options would be Strongly disagree (RV=0) Disagree (RV=25) Neutral (RV=50) Agree (RV=75) Strongly agree (RV=100) Strongly agree (RV=100) Agree (RV=75) Neutral (RV=50) Disagree (RV=25) Strongly disagree (RV=0) ? Btw I have their location/languaue in the embedded data as I will use Site Intercepts for this survey.

6
AbdulDezkam
Level 2 ●●
6 years ago
AbdulDezkam
Level 2 ●●
AbdulDezkamLevel 2 ●●
asked in Website & App Insights

Qualtrics Site Intercept code in China cause slow page load?

Thanks, AnthonyR, will try the support and see if they can sort this out for us. Will keep this thread updated. Ps. how can I remove the "Accepted answer" on my own post? lol :-D

3
A
6 years ago
AnthonyR
Level 4 ●●●●
AnthonyRLevel 4 ●●●●
posted in Custom Code

jQuery now included by default in Qualtrics

What if the different websites/platforms you run Qualtrics Site Intercepts on, are depending on different version of JQuery libs? Wouldn't this Qualtrics JQuery conflict with that? Or would it be okay because Site Intercept is iframed and thus not conflicting with the JQuery version on your website?

11
O
1 year ago
AbdulDezkam
Level 2 ●●
AbdulDezkamLevel 2 ●●
asked in Website & App Insights

Different sample rate depending on embedded data

After some talks with support, we found a solution. The site intercept overall setting has 100% sample rate. We then use the location display rule in SI to group 2 action sets. 1 for german-speaking countries which will then in the action set itself have 30% sample rate, whereas the rest of the world (2nd action set) will have sample rate of 15%. I did not know one could set the sample rate on action set-level. That's brilliant!

1
AbdulDezkam
Level 2 ●●
6 years ago
AnthonyR
Level 4 ●●●●
AnthonyRLevel 4 ●●●●
posted in Survey Platform (Before March 2021)

What is something custom or innovative that you would love to see another user build

1) Webservice that allowed to distribute SMS with link to survey (message content). Just like the email. I was told it is not possible yet, which came as a slight dissapointment for me. We are looking forward to utilize SMS where we simply send a text message with link to the survey. 2) Rolling dates "Last XX days, month, this month, etc.) in Vocalize 3) Response rate widget in Vocalize 4) Responsive/Mobile friendly site intercept themes 5) Realtime refresh of dashboard as data ticks in. Perfect for internal meetings and conferences where a live feed could either count the feedback or simply show the input in a stream a like flow. Top that with a kahoot-ish feature, if you will. Maybe in the fun category 😃 6) Allow any of the Site Intercept types to be triggered via javascript - e.g. a click on a button opens a slider SI 7) In some countries the multiple options (e.g. likert scale) needs to be opposite order (high to low). A simple way to acommendate both orders without

35
I
5 years ago
AmaraW
Administrator
AmaraWAdministrator
published in XM Community Instructions

👋 Community Introductions

Hi Community! I guess I am one of the few non-US member :-) I live in Denmark, where I drive Customer Experience Management within a global industry-leading water technology company, Grundfos. We use Qualtrics to run a global CX Program initiated earlier this year, which we call "Customer Pulse" to optimize our customer journey and connect our organisation closer to our customers. Also lately been using Qualtrics to get feedback on and optimize meetings and conferences internally. We use Site Interceps heavily to measure CX on digital touchpoints and recently started to integrate Qualtrics with our ERP to automate survey to customers after transactions like service, visits etc. I'm a learn by doing type and I honestly enjoy learning more and more about Qualtrics! So I am here to contribute as much as I can and to learn from the best !

3039512
Michael_Cooksey
Administrator
1 month ago
AnneG
Level 3 ●●●
AnneGLevel 3 ●●●
posted in CX Dashboards

How are people handling response rate tables?

This should be a feature in Vocalize for sure. Such an important piece of information. I recall the Vocalize support agent told me it was on the list. That widget and rolling date option for filtering are the 2 key must-haves :-) Currently I am using a super poor solution. We send survey once a month and I here change embedded data field "month" to fixed value of 10-2017 (october 2017) untill the next sendout. Then I create a simple bar chart in Vocalize where I can show how many responses I have per month Oct, Nov, etc on X axis and in the description field of the widget I write the count of contacts (maximum responses) as static value. So count of responses on bar chart and maximum responses in description. This does not give a rate but some indication of how far they are from getting response from everyone. Does not require that much work other than changing "month" in embedded data before sendout and gives an OK output for now.

3
Akdashboard
Level 4 ●●●●
6 years ago
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in Website & App Insights

Site Intercept and tag managers?

We use Adobe Dynamic Tag Manager (DTM) and it works perfectly well. We load in the zone code, but in some cases we trigger a Site Intercept directly via DTM. This happends if a customer e.g. configures a product and he/she clicks on "submit" or "complete", then this is picked up by DTM/Adobe Analytics and used to fire the SI code directly where a slider prompts a customer for feedback on how that configuration process was. DTM makes life with SI much easier :-) I am a big fan.

5
KristyP
Level 2 ●●
5 years ago
JenF
Level 2 ●●
JenFLevel 2 ●●
posted in Website & App Insights

Favorite Position for Intercept

Hi @JenF and @JasonHill Passive slider I use bottom right corner for the "Passive" button where customers can click to provide feedback. CLick = slider SI slides in. Proactive slider Then I have an "invisible" slider in middle right, which is then loaded based on certain behavior. This is thought as a more balanced feedback prompt which 1 single question. The first button is hidden with this proactive slider is triggered. !

3
AbdulDezkam
Level 2 ●●
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Custom Code

How do I make the survey wider so it can accommodate images?

Go to Survey Click Look&Feel and Advanced Click add custom CSS Add following: .Skin .SkinInner {min-width: 1200px!important;} You can of course adjust the 1200 px to whatever you want.

9
M
1 year ago
JenF
Level 2 ●●
JenFLevel 2 ●●
asked in Integrations

Power BI

That said, I would be happy to hear your thoughts on how you plan to visualize CX in Power BI and I can share what how our V1 looks like? :-) Let me know if you''d like to catch-up on Skype.

17
AlonsoC
Administrator
11 days ago
Goldie
Qualtrics Employee
GoldieQualtrics Employee
asked in Website & App Insights

Adobe Analytics fields not coming through correctly

What data are you trying to parse from Adobe Analytics to embedded data? Here is what I do 1. Go to the survey which is being used by the Site Intercept 2. Click on Survey Flow and make sure you have added embedded data from Site Intercept (Adobe). Make sure you use the EXACTLY spelling. E.g. "pagename" 3. Go to your intercept and add embedded data on top right corner of the action set (ED icon). Add the field e.g. Adobe Analytics > Page name, set the name to be "pagename" exact same spelling as the embedded data name in the Survey Flow for the survey. Voila. I use Adobe DTM to control what we expose into EVARS and PROPS. However, I have experienced that sometime the refresh between DTM and Qualtrics code is not entirely synced, so I started to use Javascript as the embedded data in Site Interceipt, then using "DataLayer" to get the information. E.g. dataLayer.userJourney.name - gives me a value from Adobe Analytics directly from the datalayer without having to go through DTM

1
AbdulDezkam
Level 2 ●●
6 years ago
JenF
Level 2 ●●
JenFLevel 2 ●●
asked in Website & App Insights

Two Types of Intercepts

There is a javascript to trigger a SI : QSI.reg[‘SI_8DrhAAilvruny61′].popup() . However, this is only mentioned following popover() type of SI. Maybe works also to trigger other types of SI like the slider?

1
AbdulDezkam
Level 2 ●●
6 years ago
JasonHill
Level 2 ●●
JasonHillLevel 2 ●●
posted in Xflow

Does anybody regularly use Qualtrics for anything but surveys?

Still a survey I know, but slightly different way of using: At a global top leadership conference, we used Qualtrics activaly to get input realtime and shape the topics to be discussed in the different breakout sessions. We used webapp (with all the conference details) to include our qualtrics-driven input fields. All results and input where showing up on big screen throughout the conference areas. This was also used to get realtime feedback from participants on the events and again the results showing realtime as we fixed a browser-plugin to refresh the page every minut or two.

24
J
2 years ago
JenF
Level 2 ●●
JenFLevel 2 ●●
asked in Integrations

Power BI

Hi JenF I do parse data from Qualtrics to Power BI, where I connect and visualize experience from Qualtrics and process data from our SAP/ERP and Adobe/web. The way I get the data from Qualtrics is on an hourly basis by utilizing the Qualtrics webservice (api.qualtrics.com) , we parse that over to our Data Lake (Azure environment) .. From PowerBI we connect to Azure where I then extract the JSON data and build my model within Power BI. In our case, the integration via the Qualtrics webservice automates the responses I get on hourly basis. Meaning that if I create another survey now, it will loop in the survey metadata and its responses automatically in next load. In Power BI I will simply run the same process to extract the new survey into my model. I am pretty sure there are other ways to do this. Maybe even directly from Power BI, but doing this via Data Lake/ Microsoft Azure gives us possibilities to apply rules/machine learning etc. on our Experience data, which can be used

17
AlonsoC
Administrator
11 days ago

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