Rank & Rewards ProgramWe want to reward and thank you, our community members, for your incredible contributions to the XM Community through the updated Rank & Rewards Program. Please read this entire post to familiarize yourself with the program and policies.You can achieve different levels / ranks within the community, depending on the number of points that you've accumulated. Every XM Community member will reach Level 1 once they earn 50 points. Your ranking will display on your profile and next to your name whenever you post or comment. You'll earn a new badge, which will be displayed on your profile, and an email congratulating you for each level you reach! When you reach Level 1, you'll receive a survey that gives you access to your Linkedin Profile Badge. When you achieve levels 2 - 8, you'll earn swag and receive an email including a survey that requests your sizing, shipping, contact information, and / or certification preferences and provides your Linkedin Profile Badg
Are you or your stakeholders skeptical of survey data? Many are becoming increasingly skeptical of survey data, in terms of relevance, inherent bias, and retrospective views. How can a broader cross-section of distribution methods can improve this sampling? Do you have any examples of how broadening your sampling methods across multiple channels improved data quality and reduced bias? Has anyone done this analysis across your own internal or external customer base? Tell us in the comments how one can improve the integrity of survey results 🤔
How to ParticipateDuring the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who contribute a thoughtful comment to this month’s discussion, between April 1 and March 30, will receive this badge worth 50 points.Badge of the Month | April 2024Question: Who are you most excited to hear speak at X4? What do you like most about X4? How have past events helped you?X4 is back and better than ever! This year, X4 is taking place in three amazing locations around the world:🇺🇸 Salt Lake City, May 1 - 3, 2024 🇬🇧 London, June 6, 2024 🇦🇺 Sydney, July 4, 2024BONUS: For those of you attending in Salt Lake City, we’ve just announced a special block party featuring the Backstreet Boys!Special X4 Block Party featuring the Backstreet Boys What excites you most about X4? Which speakers are you most interested in hearing from? What are you hoping to gain by attending X4 this year? Comment below an
What are Grow My Skills checklists? These checklists provide a structured, step-by-step approach to learning all things Qualtrics, making them an ideal resource for both new and experienced users. This concise, organized format ensures that training is not only thorough, but also accessible at your convenience. These checklists demystify complex processes and empower you with the confidence to apply best practices in your projects. By integrating the Grow My Skills checklists into regular training routines, your organization can ensure that everyone is well-equipped to leverage all that Qualtrics has to offer. Here’s a list of the checklists you can check out now:Explore My Qualtrics Resources: Explore the vast array of resources Qualtrics offers, ensuring you can leverage the software to its full potential for impactful results. Want to stay in the know on product updates, network with experts, or even get technical support? This checklist will provide you with the resource that you’r
X4 is fast approaching, and we want the XM Community to be well represented at the event! We have a number free passes to give exclusively to XM Community members 🎟 Want one? All you have to do is comment on this thread and tell us what most excites you about X4! All commenters will be added to a raffle to win a free pass (worth $1799).Can't wait to read your comments -- and hopefully send a free pass your way!
XM Community Spotlight: Jessica Gregory 💜 @JessicaGregory_CHNw is a Level 4 XM Community member. Jessica is a long-time member of the Community and can be seen engaging with other members on a wide variety of topics, from our Badge of the Month posts, to questions about survey frequency, and more!Jessica focuses on strategy and research, and is a Qualtrics Brand Admin.Questions or comments for Jessica? Post them in the comments!
Qualtrics will soon be launching Public Preview; an opportunity for our customers to use our most important new/updated product capabilities in production prior to full commercial launch. Capabilities released into Public Preview will be production ready code that has passed all Qualtrics security, quality and technical release bars. Customers who are on Qualtrics new simplified pricing and packaging plans or customers who actively used the feature in the Early Access preview program, and who may not yet have migrated to the new pricing plans, will be able to access features in Public Preview. We will notify customers of capabilities released into Public Preview through in-product notifications as well as Release Notes via XM Community. If you have questions about Qualtrics Public Preview you can contact us at public-preview@qualtrics.com For questions about your Qualtrics pricing and packaging plan, please reach out to your Qualtrics account team.
XM Community Spotlight: Sachin Nandikol 💜 @Sachin Nandikol is a Level 5 XM Community member. Sachin enjoys helping fellow XM Community members in the Custom Code and Survey Platform category, among others, and has solved many questions for customers here on our Community! Sachin is a CX expert, and also happens to be a Qualtrics Partner. Questions or comments for Sachin? Post them in the comments!
Don’t just visit the Qualtrics XM Community: Join our free Community by becoming a member so you can ask questions, get help, access our Rank and Rewards program, and also gain direct access to Qualtrics product leaders to provide feedback that will shape the future of our offerings! Joining is super fast and easy: 1 | Create your XM Community account 💜Use your existing Qualtrics account login credentials to log into the XM Community, then, you will be prompted to continue to step 2, below...2 | Set up your profile 👤Set up your profile, where you can update your profile picture, view your badges, & more. 3 | Introduce yourself 👋Introduce yourself to the XM Community and start connecting with other members! Tell us a little about yourself, where you're from, and your Qualtrics use case. Learn more about the benefits of XM Community membership here and here. Questions about joining the XM Community? Ask us in the comments!
Community Admin FAQS What is a Community Admin?Our role as Community Admins is to foster a lively, respectful, and engaging community; thereby, enhancing your experience as a Qualtrics XM Community member! At times, we focus on a lot of the behind-the-scenes, working on new initiatives and content for the community, while other times we focus on engaging directly with our amazing community members. For the quickest response, you’ll want to contact us via our profiles, using the messaging functionality. If there is an issue with the functionality of the Community; for example, if you are unable to comment on a post, edit your profile, or receive any error messages tag Michael_Cooksey. If you ever have a time-sensitive support request, the community might not be the best place to ask it, and tagging a Community Admin will not help get a support-related response. To get in contact with our Support team, submit a ticket through our Support Portal. Use the “Flag” button on any post that yo
XM Communi-tea Podcast: Part 1 – Carson Bell, InVision Communications 🎤 Leveraging Qualtrics for Employee Feedback and Enablement is top of mind for so many Qualtrics customers. But how do you best approach this and what steps should you take to reach your desired outcomes? In part one of this two-part Communi-tea Podcast, subject matter expert Carson Bell, Associate Strategist and Creative Coordinator at InVision Communications, discusses:The importance of internal employee feedback for informed business decisions How organizations can use Qualtrics to gather insights, identify pain points, and address employee concerns The concept of client benchmarking and its relevance in various industries and their own business How Qualtrics can be utilized to create client surveys, gather feedback, and analyze results The role of real-time feedback in improving company culture and operations The value of data-driven decision-making and how Qualtrics supports this process Questions for Carson?
It’s time for an XM Communi-TEA poll! 🫖Tell us: How many customer experience surveys should companies send out each year?Choose from one of the answer selections, and tell us more in the comments!
XM Communi-tea Podcast: Pelin Aylangan, Qualtrics Global Leader, Product Experience & Customer Advisory Board Programs 🎤 Learn about the Qualtrics “Evolve” product feedback platform for customers on the XM Community – and hear more about collecting and analyzing customer feedback from Pelin Aylangan, Global Leader, Product Experience & Customer Advisory Board Programs at Qualtrics! In this episode, we explore what it means to be customer-centric, and how to stay ahead of the curve when it comes to customer feedback. In addition to talking about Qualtrics’ new “Evolve” program for collecting feedback, Pelin discusses best practices around customer listening posts and the importance of following up on feedback. Are you maintaining a culture of listening and accountability when it comes to customer concerns? Questions for Pelin? Ask in the comments on this post and tag @PAYLANGAN!Pelin’s XM Community profile can be found here.
XM Communi-tea Podcast: Welcome to Our New Podcast Series 🎤 We are kicking off our XM Communit-tea Podcast series with a special Qualtrics Community team discussion! Learn more about our podcast, the XM Community, and meet your Community admins. You can find us on the XM Community and tag us with questions! @Michael_Cooksey @AmaraW @JoseS
XM Communi-tea Podcast: Part 2 – Carson Bell, InVision Communications 🎤 In part two of this two-episode special, industry expert Carson Bell, Associate Strategist and Creative Coordinator at InVision Communications, highlights the importance of engaged audiences at events – and offers practical tips for organizations looking to start using Qualtrics for these purposes. Additionally, Carson covers: How surveys often and provide actionable change informed by insights The importance of clear goals, well-designed surveys, and regular data analysis Making time for resurveying and reviews The significance of continuous improvement based on feedback loops We are more data conscious than ever, and are interested in hearing the results and closing the loop on information we have sharedCarson and Michael also review and emphasize the interconnectedness of all of the topics in both parts one and two, and how to take customer needs and wants into account when planning events and activities that a
Important Announcement 👈We recently reorganized and consolidated categories on the XM Community! To streamline information and make product announcements easier to find, we now have one, single product release notes category.Because of these changes, your subscription to the release notes category may no longer be valid. Please resubscribe to the product release notes by following these quick steps:Navigate to the product release notes category Click the SUBSCRIBE button at the top of the pageFind the “subscribe” button hereNOTE: If the button says “UNSUBSCRIBE,” that means you are already subscribed, and no action is required. Questions? Ask me in the comments and tag me: @Michael_Cooksey 🤓
XM Communi-TEA Podcast: Adam Korengold 🎤Qualtrics customer Adam Korengold is a Data Visualization expert, Qualtrics platform expert, and key contributor to the Qualtrics XM Community, achieving Level 5 status! In this episode of the XM Communi-TEA Podcast, Adam discusses the ins-and outs of Data Visualization, telling a clean data story, and also highlights the importance of the various layers of data accessibility.Adam's XM Community profile can be found here. Questions? Ask Adam on this thread and tag him using his handle @AdamK12 🎉
We have some exciting news about new capabilities -- Digital Experience Analytics (DXA) is now available! Adding DXA could be beneficial to your current CX program, helping you discover additional insights through session replay and digital behavioral racking (rage click, mouse thrash, error click, dead click) capabilities. Layering in this behavioral data can add substantial color to your sentiment or feedback insights and help you focus on the right areas to improve revenue and conversion, reduce cost, and decrease time to value from your digital investments.We would love to hear from you. Leave a comment below for our Digital Product Leader, Sachin Goregaoker, with any questions you have or share how you would use DXA.
XM Communi-TEA Podcast: Natalie Maxwell, Technical Program Manager 🎤Natalie Maxwell is a Technical Program Manager at Qualtrics. In this episode of the XM Communi-TEA Podcast, Natalie talks about the *new* Customer Success Hub, your digital front door to personalized content that makes it easy for you to get the most from your Qualtrics™ license. Natalie discusses the rationale behind developing this new digital success resource for Qualtrics customers, the ins-and-outs of available features and account-specific information available to customers, handy product mastery checklists, as well as the future state of the Customer Success Hub.Questions for Natalie? Ask her in the comments on this post and tag her using her handle: @natmaxwell 🎉
XM Communi-TEA Podcast: Sabina Alteras-Honig, Ph.D 🎤Sabina Alteras-Honig, Ph.D., is a Senior UX Research Manager at Qualtrics. In this episode of the XM Communi-TEA Podcast, Sabina talks about UX research at Qualtrics, actioning customer feedback, collecting valuable customer insights, the evolution of consumers’ UX expectations in the last decade, and also -- how Qualtrics customers can take part in Qualtrics research panels to make sure their voices are heard!Questions for Sabina? Ask her in the comments on this post and tag her using her handle: @Sabina_UXR 🎉
🚀 The Customer Success Hub: designed to benefit you! We’re excited to invite you to experience our new Customer Success Hub, your digital front door to personalized content that makes it easy for you to get the most from your Qualtrics™ license.Within the Hub – which is available for free to all customers – you now have the power to manage your end-to-end interactions with our support team in My Tickets. This feature enables you to initiate, respond to, follow real-time progress of, and conclude support interactions in a single place – no more digging through emails to catch up on a thread. And if you’re an admin, you can see the tickets for all users within your organization!The Hub also provides enablement checklists: curated sets of videos, articles, subject matter expertise, and more for key moments in your journey with the XM Platform™. We’ve begun by launching Onboarding Checklists in My Skills, which help any new user kick off their first project or leverage Qualtrics self-serv
It’s tea time, and you’re invited! Introducing: The XM Communi-tea Podcast 🫖 The XM Community is starting a fun, new podcast series featuring XM Community members in discussion with our Head of XM Community centered around success stories with Qualtrics. These Community-centric chats will be informal, fun, and extremely valuable for anyone working in the XM, CX, & EX universe! The podcasts will be recorded via Zoom and uploaded in video form to a new XM Community YouTube page, but the audio-only version of the podcasts will also appear on Spotify and Apple. And, we want to feature YOU! What are you passionate about in the XM universe? What makes you really geek-out about CX? How has the XM Community helped you? 🤓 What success stories can you share? No slide decks needed or desired; just some fun and genuine conversation 📣Comment on this post (or send me a DM) and let me know you’re interested, and I will reach out with more info!
Looking to improve response rates and response quality? Join us for our next free Community Connect webinar! Wherever you are in the world, we have an event for your time zone, and in your language 🌐 Click on the registration link below to join us!What will be discussed?During the 30-minute breakout sessions, a Qualtrics employee will moderate a group discussion about the following questions:When was a time your response rate was higher or lower than you expected? How do you establish your target response rate? How do you balance survey length and response quality? How do you adjust your expectations and methodology for different survey audiences? What tips and tricks have you found increase response rates? What is your experience with incentives and motivation? What has worked and what hasn’t?What is a Community Connect event?Community Connect events are 45 minute-long, virtual meetups designed for Qualtrics users to collaborate, share ideas, and discuss challenges and solutions. Dur
Receive Product News in Your Inbox! We want to make sure all Qualtrics customers stay up-to-date on important product news -- here’s how to subscribe and receive updates automatically in your inbox:Whitelist our delivery domain emailFirst, make sure you whitelist our delivery domain: mcooksey@community-mail.qualtrics.comThis is important, as all important notifications are delivered via email or DM on the new XM Community platform.Note: You will receive email notifications when you get an in-platform DM. Make sure you’re logged into the XM Community using your Qualtrics SSO login credentialsAfter logging in, navigate to the Product Release Notes category, and use the “Subscribe” button towards the upper right-hand corner of the screen, as shown below:Locate the “Subscribe” button You can also “follow” Qualtrics staff members (or other XM Community members) via the XM Community!Receive notifications for all member posts by clicking “Follow member” on a member profile, as shown below:Cl
The Qualtrics XM Community: A must-have tool for your XM toolkitBecoming a member of the XM Community is free and allows you to take advantage of so many more benefits than simply visiting the Community. It’s free: Log in using your existing Qualtrics credentials, answer a couple of questions about yourself -- and you’re a member! It’s that easy. Community Events 📍 Becoming a member of the XM Community allows you to access Community events reserved exclusively for XM Community members. “Ask me Anything” sessions with Qualtrics product specialists, invite-only Community roundtable events, virtual XM Scientist coaching, and dedicated XM Institute sessions are all part of your free account on the Community as you level up via our Rank and Rewards program. Community Programs ⭐️ The XM Community is home to special programs to help you learn and stay engaged with your peers. Community programs include:Getting Started Mondays: Every Monday, read a quick refresher on how to master the ins-an
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