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New at Qualtrics

Discover the latest Qualtrics news, product updates, new product features, & more

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AlonsoCAdministrator

published in Product Release Notes

Meet the new Qualtrics Support AI Assistant 🤖

Available soon in the ‘Get Technical Support’ section of your Customer Hub Did you know that Qualtrics hosts thousands of technical support resources? That’s A LOT of content! And while these pages are available at your fingertips, we wanted to make it easier for you to get the answers you need. The new Qualtrics Support AI Assistant will be available to you 24/7 in the Get Technical Support section of your Customer Hub. The assistant can answer your trickiest product questions and give you easy step-by-step instructions. If the Assistant doesn’t crack the code on your question, it will connect you with one of our fantastic product support specialists who are standing by around the globe. While the AI Assistant will be replacing the view below, you can still connect with a Product Specialist with a few simple clicks. Are you a Success Package user? If yes, you’ll continue to see the current experience. Getting the help you need is easier than ever, and we are so excited to share this

2324

20 minutes ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - May 15, 2024

Features Released On Or Before May 15, 2024 Survey ProjectsResponse Clarity Validation: New validation option for text entry questions. When enabled, response clarity validation uses AI to analyze a survey respondent’s answer and prompts them to provide more details if their response is vague or doesn’t fully answer the question.XM PlatformManager Assist: Manager Assist will be enabled by default for all brands created after May 13, 2024. Brands created before this date will have to activate Manager Assist for it to be visible. Audio & Video Editor Library: The audio & video editor now contains a data table with all audio and video responses. Also, the sentiment, transcript, and clip functionalities have been updated. Features Starting On & After May 22, 2024 None Features Starting On & After May 22, 2024 XM DirectoryAI Recommended Segments: The Segments tab within XM Directory will now suggest Ai-generated segments. These segments leverage artificial intelligence to

410

56 minutes ago

AmaraWQualtrics Employee

published in Announcements

Announcing the Full Lineup of Qualtrics’ Customer Events! 🎉

We are thrilled to announce two brand-new events, exclusive to Qualtrics customers: XM Excellence and Onboarding Office Hours! These events join our event lineup alongside Learn Qualtrics Live and Community Connect. Registration for all of these events is open now! All of these events are free, and are designed to help you learn the platform, get inspiration and guidance for your XM program, and maximize the ROI from your Qualtrics license. Space is limited, so be sure to secure your spot early. Let’s take a closer look at each of these events:Onboarding Office Hours - These 45-minute sessions will help you understand your Qualtrics resources and how to take your first steps in the platform. Don’t miss Q&A with our XM Success team at the end of the event! Learn Qualtrics Live: During this 60-minute event, our experts provide product training covering a variety of topics and features. You’ll have the opportunity to join the breakout session of your choice! Community Connect: Dur

310

4 hours ago

SeanSQualtrics Employee

published in Announcements

Onboarding Office Hours Virtual Event Series

Join us for our monthly Onboarding Office Hours event series. Our experts will introduce you to Qualtrics, the resources available to you, and how to get started in the platform. This free onboarding session is designed for new Qualtrics users and will have a live Q&A session. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming Sessions Follow-Up Resources & Next StepsExplore your personalized Customer Success Hub to connect with your account team, view your account details, access your services, and more. Receive step-by-step guidance on creating your first project using one of our Launch a Project checklists. Attend a free product training hosted by our experts at an upcoming Learn Qualtrics Live event. Explore all of the resources available to you using the Explore My Qualtrics Resources ch

14824

1 day ago

SeanSQualtrics Employee

published in Announcements

XM Excellence Virtual Event Series

Join us for our biannual XM Excellence event series. Our product experts will host three breakout sessions focusing on XM for Strategy & Research, XM for Employee Experience, and XM for Customer Experience. Each session will discuss Qualtrics best practices you can use today to improve your programs. This free session is designed for all Qualtrics users. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming SessionsFeedbackWe value your insights and feedback. Please share your feedback on our digital events here.

7392

1 day ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - May 8, 2024

Weekly Features - Released On Or Before May 8, 2024 ExtensionsAdobe Analytics Extension: To support Adobe’s deprecation of Service Account (JWT) authentication, you can now use OAuth authentication for the Adobe Analytics extension. Existing JWT connections will be supported through the end of 2024. Weekly Features - Starting On & After May 15, 2024 None *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page.

2300

7 days ago

AmaraWQualtrics Employee

published in Announcements

Community Connect Virtual Event Series

Join us for Community Connect, your opportunity to learn from fellow Qualtrics practitioners who are leaders in XM. During these events, our special guests will share their most impactful use cases, insights into their XM journey, and practical tips for growing an XM program. Plus, you can ask questions of our guests before and after the event in the XM Community!Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Sessions FeedbackWe value your insights and feedback. Please share your feedback on our digital events here.

3910

8 days ago

AmaraWQualtrics Employee

published in Announcements

Learn Qualtrics Live Virtual Event Series

Join us for our quarterly Learn Qualtrics Live event series. During the event, attendees will have the opportunity to join breakout rooms where our experts will provide free training on Qualtrics features and products. Topics will rotate throughout the year. Space for this event is limited — please only register if you plan to attend live.Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming Sessions Follow-Up Resources & Next Steps Session Resources Fundamentals of Survey Building Learning checklist Support page XM Basecamp course Fundamentals of CX Dashboards Learning checklist Support page XM Basecamp course Fundamentals of Employee Engagement Learning checklist Support page XM Basecamp course Fundamentals of XM Directory Support page XM Basecamp course Fundamentals of Text iQ

11990

8 days ago

SeanSQualtrics Employee

published in XM Insider

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - May 1, 2024

Weekly Features - Released On Or Before May 1, 2024 XM DirectoryStandard Contact Timeline View: The timeline view within XM Directory Lite, Tickets, and Transactions has been updated, and now matches the XM Directory timeline view. Weekly Features - Starting On & After May 8, 2024 AllNone. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit

1980

14 days ago

CarolineHQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - April 4, 2024 to May 1, 2024

Released On Or Before May 1, 2024 CX DashboardsDigital Program Data as a CX Dashboard Source: You can now visualize data from your digital programs, such as Page Views, Impressions, and Clicks, within CX dashboards. This allows for a holistic view of the health of your digital programs, with operational and experience data in one place. Dashboards Benchmark Editor (CX): The Patient Experience benchmark for CX dashboards has been refreshed with data for Q2 2024, while also adding support for more benchmark cuts, such as Specialty. StudioAllow User and Group Exports: You can now adjust whether you want all of the users in your organization to be able to export user and group information. Button Widget: A new widget that allows you to add links to other resources in your dashboard, such as surveys or help documents. Widget Menu Changes: Menus on widgets have been consolidated for clarity. This includes copying widgets to other dashboards, moving widgets to the top or bottom of the da

2190

14 days ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - April 24, 2024

Weekly Features - Released On Or Before April 24, 2024 CX DashboardsDigital Program Data as a CX Dashboard Source: You can now visualize data from your digital programs, such as Page Views, Impressions, and Clicks, within CX dashboards. This allows for a holistic view of the health of your digital programs, with operational and experience data in one place. Weekly Features - Starting On & After May 1, 2024 AllNone. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’

2843

15 days ago

AmaraWQualtrics Employee

published in Announcements

🎉 Passover 2024 | Holiday

Passover 2024Chag Sameach! Wishing you, your family, and your loved ones every blessing this Passover. Sincerely, The XM Community Team

160

23 days ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - April 17, 2024

Weekly Features - Released On Or Before April 17, 2024 StudioAllow User and Group Exports: You can now adjust whether you want all of the users in your organization to be able to export user and group information. Widget Menu Changes: Menus on widgets have been consolidated for clarity. This includes copying widgets to other dashboards, moving widgets to the top or bottom of the dashboard, entering widget stats and data table mode, and saving widget data to Excel or as a PNG. All resulting functionality is the same.Survey ProjectsResults Dashboards Updates: A new side panel allows you to view a list of all pages and widgets within your dashboard, as well as search for specific widgets by name. This panel can be pinned or hidden. Simple Layout: The simple layout now supports constant sum questions. Slider Question: Slider and bar questions have a new and improved interface. “Graph lines” are now “increments.”XM Platform Total XM Reports: A new project type where you can build and share

3630

28 days ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - April 10, 2024

Weekly Features - Released On Or Before April 10, 2024 Dashboards Benchmark Editor (CX): The Patient Experience benchmark for CX dashboards has been refreshed with data for Q2 2024, while also adding support for more benchmark cuts, such as Specialty. Studio Button Widget: A new widget that allows you to add links to other resources in your dashboard, such as surveys or help documents. Website / App Insights Frustration Targeting Logic: Display intercepts on your website when visitors show common frustration behaviors (such as rage click, mouse thrash, error click, or dead click). This lets you collect website feedback in the moments that matter most for faster and more precise resolutions. Weekly Features - Starting On & After April 17, 2024 CoreXMResults Dashboards Updates: A new side panel allows you to view a list of all pages and widgets within your dashboard, as well as search for specific widgets by name. This panel can be pinned or hidden.XM Platform Total XM Reports: A

3420

1 month ago

CarolineHQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - March 7, 2024 to April 3, 2024

Released On Or Before March 6, 2024 BX BX Competitive Benchmarking Solution: Guided Solution for understanding how your brand performs against competitors by measuring how customers rate the brands they use. Customer Success Hub Qualtrics Support AI Assistant: Some users will now see a chatbot in the Customer Success Hub that can answer all manner of product questions. CX Dashboards Credit Union Benchmark: This new CX benchmark allows U.S. credit unions to see how their member experiences compare to other credit unions. Data filters can be used to compare credit unions on measures like member size and total assets. Star Rating Widget: You can choose to display total response count next to the overall average in the star rating widget. Dashboards Legacy Rich Text Editor Widget: You can no longer create new widgets of this type. Existing widgets are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget

2750

1 month ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - April 3, 2024

Weekly Features - Released On Or Before April 3, 2024 Employee Experience Data Access Settings: Create Data access tags to flag sensitive fields, then Data access roles to determine who gets to view those fields from the Data Privacy tab of Admin settings. EX Dashboards RN Satisfaction Widget: This new widget calculates nurse satisfaction according to Magnet’s eligibility criteria, allowing organizations to see if they are meeting or exceeding Magnet’s requirements. Website / App Insights Detailed Error Messages in Digital Experience Analytics: You can now view specific information about error messages a user saw during their website session. This can help diagnose issues more accurately and expedite the troubleshooting process. Workflows The Order of Tasks in a Workflow: You can now rearrange the tasks and conditions in a workflow. When your workflow runs, tasks will be executed in order from top to bottom. XM Directory Private Embedded Data in Lists: You can now create mailing li

2070

1 month ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - March 27, 2024

Weekly Features - Released On Or Before March 27, 2024 Customer Success Hub Qualtrics Support AI Assistant: Some users will now see a chatbot in the Customer Success Hub that can answer all manner of product questions. CX Dashboards Star Rating Widget: You can choose to display total response count next to the overall average in the star rating widget. XM Directory Workflows Tab in XM Directory: The Workflows tab within XM Directory allows you to create, edit, and manage workflows. XM Solutions Panel Contact List: The Panel contact list tab of the Audience Management program allows you to filter, import contacts, and create samples for the contact lists in your audience management program. Weekly Features - Starting On & After April 3, 2024 EX Dashboards RN Satisfaction Widget: This new widget calculates nurse satisfaction according to Magnet’s eligibility criteria, allowing organizations to see if they are meeting or exceeding Magnet’s requirements. XM Directory Private Embed

2480

1 month ago

AmaraWQualtrics Employee

published in Announcements

🎉 Holi 2024 | Holiday

Holi 2024 We wanted to reach out and wish you a colorful day full of loved ones, celebrations, and health! Sincerely, The XM Community Team

100

1 month ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - March 20, 2024

Weekly Features - Released On Or Before March 20, 2024 Dashboards Legacy Rich Text Editor Widget: You can no longer create new widgets of this type. Existing widgets are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, we recommend using our new and improved rich text editor widget. Employee Experience Certified Question Recommendations: In Employee Experience projects, ExpertReview analyzes your survey content and recommends Certified Questions that match your intent, so you can leverage expert-designed best practices. Extensions Tableau Extension: The Tableau extension has been updated to use the Web Data Connector 3.0 version. Follow the instructions in this section for more information on migrating legacy setups. Tickets Ticket Feedback Surveys: You can now create a ticket feedback survey to use in the follow up details of the Ticket Task. XM Directory Deleting

2980

1 month ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - March 13, 2024

Weekly Features - Released On Or Before March 13, 2024 BX BX Competitive Benchmarking Solution: Guided Solution for understanding how your brand performs against competitors by measuring how customers rate the brands they use. CX Dashboards Credit Union Benchmark: This new CX benchmark allows U.S. credit unions to see how their member experiences compare to other credit unions. Data filters can be used to compare credit unions on measures like member size and total assets. Employee Experience Widget Compatibility: Comparison and Demographic Breakout Widgets can no longer be added to either Employee Journey Analytics or CrossXM Analytics. Workflows Lookup Task: New task in workflows allowing you to perform a data lookup in your workflow. You can use the returned data in subsequent tasks in your workflow. XM Directory Touchpoint Timeline: The XM Directory touchpoint timeline is now consolidated into the profile card. Weekly Features - Starting On & After March 20, 2024 Dashboards

2682

2 months ago

AmaraWQualtrics Employee

published in Product Release Notes

📰 Product News | February and March 2024

Product NewsDuring the first week of each month, we will post a short video highlighting three Qualtrics product updates. These videos offer members a video overview of selected product updates included in the Monthly Product Release Notes. February Product Updates Resources Support page related to the CX Benchmarks Support page related to EX Benchmarks Support page related to minimizing personal data

5200

2 months ago

SeanSQualtrics Employee

published in XM Insider

📰 What's New at Q: March XM Insider ReleaseNews

📰 What's New at Q: MarchXM Insider Release Welcome to the XM Insider! Get the latest as we round up the need-to-know product updates, events, and training resources we’ve released in the last month. Don’t forget to subscribe to the XM Insider category by clicking the button in the top-right corner of the page. Tell us what updates you’re most excited about in the comments below!👇 CoreXM & DesignXMRead the latest XM Institute research on how customers react to bad experiences in your industry, learn how to improve your contact management strategy, and show off your skills with Qualtrics certifications. Customer Experience (CX)Learn how to utilize trends to make business impact at our upcoming webinar, find out how Gartner ranked Qualtrics’ CX solutions, and see Michelle Obama and others at X4! Employee Experience (EX)Understand how AI is changing your workplace, explore your personalized Customer Success Hub, and register now to join us in London or Sydney. Industry Updates Look

9300

2 months ago

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