Weekly Features - Released On Or Before March 13, 2024
BX
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BX Competitive Benchmarking Solution: Guided Solution for understanding how your brand performs against competitors by measuring how customers rate the brands they use.
CX Dashboards
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Credit Union Benchmark: This new CX benchmark allows U.S. credit unions to see how their member experiences compare to other credit unions. Data filters can be used to compare credit unions on measures like member size and total assets.
Employee Experience
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Widget Compatibility: Comparison and Demographic Breakout Widgets can no longer be added to either Employee Journey Analytics or CrossXM Analytics.
Workflows
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Lookup Task: New task in workflows allowing you to perform a data lookup in your workflow. You can use the returned data in subsequent tasks in your workflow.
XM Directory
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Touchpoint Timeline: The XM Directory touchpoint timeline is now consolidated into the profile card.
Weekly Features - Starting On & After March 20, 2024
Dashboards
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Legacy Rich Text Editor Widget: You can no longer create new widgets of this type. Existing widgets are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, we recommend using our new and improved rich text editor widget.
Employee Experience
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Certified Question Recommendations: In Employee Experience projects, ExpertReview analyzes your survey content and recommends Certified Questions that match your intent, so you can leverage expert-designed best practices.
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Data Access Settings: Create Data access tags to flag sensitive fields, then Data access roles to determine who gets to view those fields from the Data Privacy tab.
Tickets
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Ticket Feedback Surveys: You can now create a ticket feedback survey to use in the follow up details of the Ticket Task.
XM Directory
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Deleting Mailing Lists and Samples in Bulk: You can now delete mailing lists and samples in XM Directory in bulk.
*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.
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If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.
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If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.
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You can provide feedback on the Weekly Product Release Notes here.
