If you select different options on the page, some of them allow live chat or phone call and some don’t. When I click specifically the “Survey platform and XM Directory” button, it allows live chat and phone in the support page portal Hi Ash, Thank you for your help! I managed to get through chat - a phone call is not available to me. Trying to resolve the issue currently :(
Hello @DominicaE -- thank you for your latest post. I apologize for any confusion or frustration you experienced trying to contact the team. I see several tickets in our queue were closed by you before the team could reply; and I see one chat log from 30 October in which a support rep passed along the contact info for our Basecamp team. If you have not received an email or response from the Basecamp team, please let me know, and I can escalate the issue for you. Please keep me posted -- I am more than happy to jump in and help resolve things here! Hello Michael, Thank you for offering help. Yes, I closed the tickets after I connected on chat and received a response from the Certifications Team. I didn’t want to have so many of those open but I had an issue with connecting on chat and phone call is not available to me. Unfortunately, I am still unable to schedule an exam so if the Certifications Team can respond to the last email I sent on Tuesday, 10/31. Thank you!!
@DominicaE you have great taste in tv! I loved Ratched, Midnight Mass, Mindhunter, and Dahmer!! I am going to try the other two from your list next :) Hi Amara, in this case, you have a great taste in tv as well! Yes, definitely check those out and I can guarantee moments of surprise!
Thank you for sharing Juan! Very interesting topic!
Along with creating survey questionnaires and gathering its results, I think a feature that’s really valuable is the dashboard capabilities in the tool. I think the ability to perform text IQ in dashboards is great to get better insights about text entry responses. I also like that there’s the ability to apply response weighting as needed, and just overall, the dashboard is a great way to summarize findings and easy to share with others. Hi Ash, Thank you for sharing your insights! Sounds like you know how to use the dashboard to its full potential!
@DominicaE -- this might also be a good source of information: https://www.qualtrics.com/experience-management/research/market-research-guide/ Hope this helps! Hi Michael, Thank you for sharing - very helpful!
Hello Mattias, Good morning from sunny Panama! I am originally from Poland so I understand the rainy conditions in Europe currently! I have read your message with this great idea of Qualtrics use at the company. I believe it will be so much fun when you put it to life. I am pretty new to Qualtrics but I love to brainstorm and while reading your message I thought - why don’t you create a survey with various logic points on the way so that it will be as in one survey flow ? 🤔In this case, you will have 1 survey and depending on how employees answer it will direct them further. For example:Employee 1 chooses Team A and Leader 2 - it is categorized as in Team A and then directed to each game - if already done Game 1 will be directed to Game 2 and so on.. Or Create one survey for Team allocation - when employees enter they will scan the QR code for the first survey and depending on what they chose they will sit at the designated table for the Team and then have a separate survey for each
Hello @DominicaE and all -- Thanks for the great suggestions on this thread! If you have not already, be sure to subscribe to the following categories (you’ll get notifications of new posts) and be sure to browse past posts: Two-Minute Tips 🕑 Getting Started Mondays ✏️ Click the “Subscribe” button in the lower right-hand corner of each category We also have a full and complete support page library linked here! Hope this helps 🤓 Hello Michael, Thank you for sharing! All subscribed for enjoyable learning 😁
Hi Sergio, I am actually interested myself but from what I have read it is not possible. Contact attributes can be pulled into a survey response as embedded data, which can then be analyzed in conjunction with X-data in Qualtrics dashboards.The limitation of this approach is that it doesn’t support building business KPIs, such as Sales, Total Revenue, Call Center Volume, etc., but rather gives a contact-related operational dimension to X-data analysis.If anyone can correct me please do 🤓
Hello, Thank you so much for sharing! I am a new user and I enjoy learning all the new tools I can use in market research. I believe this tool is also perfect for all the Researchers who need to analyze qualitative data especially when doing thematic analysis. Can’t wait to learn more! Dominica So glad to hear that, @DominicaE! Be sure to subscribe to our Getting Started Mondays series, and our Two-Minute Tips series! Oh, and you can also follow the XM Community on X (formerly known as the bird app) and YouTube 🤓 Sounds good! Will do 😎
Hello, Thank you so much for sharing! I am a new user and I enjoy learning all the new tools I can use in market research. I believe this tool is also perfect for all the Researchers who need to analyze qualitative data especially when doing thematic analysis. Can’t wait to learn more!Dominica
Hi Andre,I have also been looking into that and I believe this will involve the usage of Text iQ and Stats iQ. I recommend On-Demand Video courses available on Basecamp. I have attached links to those you might find interesting:https://basecamp.qualtrics.com/using-stats-iq-to-identify-key-drivershttps://basecamp.qualtrics.com/using-text-iq-to-analyze-commentshttps://basecamp.qualtrics.com/using-stats-iq-to-analyze-dataBest, Dominica
Along with Basecamp lessons, I would suggest maybe looking up YouTube videos on Qualtrics tutorials or looking towards university websites. Some colleges have resources on their site about using the platform. I’m pasting a couple that I found below: https://www.csulb.edu/academic-technology-services/software-depot/qualtrics-tutorials-and-resources https://www.smu.edu/oit/services/qualtrics/documentation Hi Ashley, Thank you for taking the time to respond and additional resources! I will definitely have a look at those. I also found some guided projects on Coursera:https://www.coursera.org/projects/create-advertising-concept-testing-study-qualtricsBest, Dominica
Hello Dominica, If you haven’t already, I would recommend actually signing up for and completing the Level 1 certifications as they come with some additional practice files. These are also available as a bundle at the moment. There were some parts within the lessons that allowed me to play outside of my current projects, without making mistakes and taught me some lessons (ex inline email questions) that I did not know about. Qualtrics Platform Essentials Certification Journey (L1) https://basecamp.qualtrics.com/page/qualtrics-platform-essentials-certification XM Fundamentals Certification https://basecamp.qualtrics.com/page/xm-fundamentals-certification Hello Adam, Thank you so much for taking the time to respond! Yes, I have signed up for the two foundational certification paths and following them at the moment. Seems to be pretty straightforward and has some practice but I just wanted to do some more to feel more prepared :)Would you recommend taking the certification in terms o
Hello everyone, I am new to Qualtrics and looking for ways I can practice my knowledge - there are some challenges in the Basecamp but I am looking for some additional resources on how I can practice the software. I am currently looking for a new job opportunity so unfortunately, I cannot practice while at work. Any recommendations? Thank you! Best, Dominica Hello Dominica, My name is André, I'm also new to using Qualtrics. I practice at basecamp, as we are implementing Qualtrics in the Company, I have been following the project, but day-to-day practice is much better. Use Basecamp now and create projects there. If you need more information, call me. Thanks. Hi Andre, Nice to meet you! I have also been doing projects on Basecamp so far but of course the more practice the better. That is great that your company is implementing Qualtrics. I have also found guided projects on Coursera Project Network - thought you might want to have a look at it too 😊https://www.coursera.
I need to start by saying that it is very difficult to choose as I watch crime and spooky series/movies all year round! My favorites include psychological thrillers and crime stories/documentaries - I love solving mysteries and sometimes I feel like I missed my calling of not becoming a detective! Although being a Researcher and Analyst allows me to solve some puzzles and look for clues in data 🤗A few titles I recommend watching that are not just scary but the majority of times terrifyingly shocking (all available on Netflix):Ratched - In 1947, Mildred Ratched begins working as a nurse at a leading psychiatric hospital. But beneath her stylish exterior lurks a growing darkness. Midnight Mass - An isolated island community experiences miraculous events - and frightening omens - after the arrival of a charismatic, mysterious young priest. MindHunter - In the late 1970s, two FBI agents broaden the realm of criminal science by investigating the psychology behind murder and end up getting
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