Topics started by Nam Nguyen | XM Community

Topics started by Nam Nguyen

11 Topics

Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in Custom Code

Thousand seperator in Conjoint Pricing

Pricing Feature in Conjoint is very helpful but it’s posing a problem when the currency goes up higher and higher to million. There’s no thousand separator in it and it's hard to watch when my price goes up and there a lot of 0 staying together (for both survey and report). I want the price to be 499,000 rather than 499000Also, I can’t find a way to access the Conjoint block in survey editor to be able to make any display change with HTML/JavaScript.Anyone have any idea on how to custom edit this? Thanks in advance!

2
J
Qualtrics Employee
3 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in Qualtrics API

Survey Quarantine with Get Links Distribution

Hi Community, it’s been a long time,I’m currently using this chain of APIs for transaction/contact upload and get distribution links for our own distribution channels: api.qualtrics.com/859374d78e99f-how-to-load-contact-transactions-and-distribute-surveyHowever, a request recently came up with survey quarantine and some surveys are on top of the priority order.As I know, the contact frequency rule (Contact Frequency Rules (qualtrics.com)) only apply to Email and App distribution that on Qualtrics.So how can I insert something in that APIs chains that can help me filter out the guys that need to be quarantine. Moreover, prioritize a survey over the others.Thanks in advance!

1
rondev
Level 6 ●●●●●●
3 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in CX Dashboards

Best way to get rating & comment from iOS App Store and Android Google Play

Hi community! I'm currently working on an app, and I'm eager to gather valuable feedback on both the App Store and Google Play. Additionally, I'm looking into using the Qualtrics dashboard to monitor this feedback seamlessly.I'd love to hear your experiences and insights on this! What are the most effective strategies you've used to collect comments, reviews, and ratings from users?Thanks in advance for your suggestion!

0
Nam Nguyen
QPN Level 7 ●●●●●●●
5 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in Survey Platform

How to split record

Hi everyone, I have a client survey that measure 3 different touchpoints with 3 different CSAT question corresponding to them. So a survey response will containt all 3, and a filter will either include or exclude all 3 of them.However, in the dashboard I want to breakdown by touchpoint and since the client already running the survey. I think the option is to break each response into 3 and store it at Imported data project or a survey response.How should I do this? Thanks in advance

1
Shashi
Level 8 ●●●●●●●●
6 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in Survey Platform

Asign metric into multiple touchpoint for Journey chart in 1 survey

Hi guys, I’m having a 7 step Journey but in 4 surveys in the following structure:Survey1: Step 1,2,3 - Survey2: Step 4 - Survey3: Step 5,6 - Survey4: Step 7.Each step has its own CSAT, each survey has its own tNPS. So we have 7 CSAT and 4 NPSMy guys already collecting data with touchpoint Embedded Data tag for each survey and it’s fine when draw a 4 touchpoint journey widget with 4 NPS.But now they want a breakdown 7 step CSAT with the journey widget.How can I do it with the already collected data and set up so the CSAT got assigned into multiple touchpoints in 1 survey. I already check this Configuring Dashboard Data for Journeys (qualtrics.com) but the survey have to collect all CSATs, can’t go for branch.Thank you in advance!

0
Nam Nguyen
QPN Level 7 ●●●●●●●
7 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in CX Dashboards

NPS on Dashobard

Hi Community,I’m building a dashboard of a journey that has multiple touchpoint and multiple NPS metrics. Is there any document or prove on how the Overall NPS is supposed to be shown in Dashboard? The big number chartOne of my stakeholder saying NPS should be shown of the last touchpoint because that’s where the customer has experience everything and having the fullest feeling about the services.Thank you in advance!

5
S
Level 6 ●●●●●●
7 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in CX Dashboards

Cumulative percentage chart

Hi everyone, I’m working on a dashboard and was wondering of how to make a cumulative percentage chart in dashboard? Describe function in StatiQ only return a table and don’t even export it in excel. I have to do everything manually.Thank you in advance!

0
Nam Nguyen
QPN Level 7 ●●●●●●●
7 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in Custom Code

Custom validation error Look & Feel

I’m setting up a survey with heavy custom CSS.But when validation error message appears kinda mess up with my theme. It changes the question background and stuff. So how can I customize the validation error message and the question background error look?

1
rgupta15
Level 4 ●●●●
8 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
asked in Survey Platform

Multiple choice answer on mobile phone

Hi, I’m having a multiple choice like this in a survey, and I would like to change the appearance of it on mobile phone. I want the answer to be arranged in horizontal line like it is on desktop.What’s the best way to do it?

1
TomG
Level 8 ●●●●●●●●
8 months ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
posted in XM Directory

More detail option in Auto Distribution Run Summary

Hi all, I'm setting up an Auto Email Distribution that got linked with an Auto Contact Importer, but the Run Summary Email is too simple.I have to go to Automation History and Distribution Tab in the Survey to find out that some of the Email is Bounce and Fail due to typing errors. One way to work around is to schedule a daily filtered Distribution Funnel Dashboard through Email but it's only weekly and I don't think that is what it was made for.So I think the Summary Email should include more detailed information on the process and maybe even the csv/tsv detail file as an attachment so that we can acknowledge immediately if any problem occurs

0
Nam Nguyen
QPN Level 7 ●●●●●●●
1 year ago
Nam Nguyen
QPN Level 7 ●●●●●●●
Nam NguyenQPN Level 7 ●●●●●●●
posted in Website & App Insights

How exactly can Mobile SDK know which language to show the survey in App?

I'm setting up a Mobile Embedded Feedback and in the Multiple choice question there's a tick box to "Include the "Other" answer". I then translated that "Other" text to "Khác" in Vietnamese and English (US), English (UK) translate option. The iOS version of my app works out just fine, but the Android SDK version seems to can't find out the language and ended up showing the Default Language as mentioned down here on the support page.So how exactly can Mobile SDK know which language to show the survey in App? Is there anyway that I can make this right on Android?ttps://www.qualtrics.com/support/website-app-feedback/creatives-tab/creative-types/mobile-embedded-feedback/#TranslationsWhile using the Mobile App SDK (Software Developer’s Kit) integration, in order for your app to set the correct language in the mobile embedded feedback intercept, translations will first look to custom properties, then to the app language, and then will show the default.

0
JoseS
Former XM Community Team Member
1 year ago

Productivity playlist

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