UX and UX Research | XM Community

UX & UX Research

Discuss UX research, related topics, & more. Qualtrics' UX team may post calls for UX participants in this category and engage with members on UX-related topics. This category is *not* intended for feature requests, product change requests, or bugs.

  • 22 Topics
  • 33 Replies

22 Topics

J
JPLee
asked in UX & UX Research

Best practices for collecting feedback about chatbot experiences

Context: We want to capture feedback after customers interact with an AI chatbot assistant.Qualtrics’ documentation has addressed all of our technical questions. This is an experience question.How have others implemented feedback mechanisms for chatbots? Do you ask for feedback after every message? How have you determined when the conversation has concluded? Do you offer a persistent button to give feedback? Seeking to learn from others!

0
J
5 days ago
M
madisonkspencer
asked in UX & UX Research

How do I recreate this?

1
Sachin Nandikol
QPN Level 5 ●●●●●
17 days ago
IRENDONJLL0
Level 1 ●
IRENDONJLL0Level 1 ●
asked in UX & UX Research

MARKET RESEARCH

What type or class of market research have you conducted with XM Solution?

0
IRENDONJLL0
Level 1 ●
1 month ago
A
Level 1 ●
AL_2022Level 1 ●
asked in UX & UX Research

importing a single column

Dear community,I have collected data using a graphic slider question (Q1), but for the sake of improved data analysis and user interaction, I need to switch this to a standard slider question (Q2).The direct approach would be to simply change the question type within Qualtrics, but I understand that doing so would result in losing the already collected data for Q1. In an ideal world, I would create the new question (Q2) and then do a simple integration of Q1's data with Q2 by appending the old data (form Q1) to the new question format in Q2. This process seems straightforward in Excel, where it's a matter of copying and pasting data from one column to another. However, I'm unsure how, or even if, this can be replicated within the Qualtrics platform.Does anyone have experience with this type of situation or know if Qualtrics offers a functionality that could facilitate this data migration without compromising the integrity of the collected responses?Thanks.

0
A
Level 1 ●
2 months ago
R
Level 1 ●
rfeinsteinLevel 1 ●
asked in UX & UX Research

Can I name the browser tab that I open via a link in my survey?

Hello,I want to open several figma prototypes for review by respondents to my soon-to-launch survey. It would be helpful if I could name the browser tabs so the respondents could switch between them with confidence that they know which is which.Is this something I can accomplish by configuring my link? If not, it would be a great feature for me.Thank you.Roger Feinstein

3
O
QPN Level 5 ●●●●●
2 months ago
B
bendaviesanalog
asked in UX & UX Research

Inclusive Branching question

I have a survey designed to screen and gather information on a wide variety of potential research participants. One of my questions is a multiple choice (one-answer-permitted) that sends different participants to different blocks with specifically tailored questions. What I would like to know is how can I change the question into a multiple choice (multiple-answer-permitted) and if a participant chooses 2+ they are sent to all the relevant blocks in sequence. Can someone advise?

1
O
QPN Level 5 ●●●●●
2 months ago
E
Ekram08
asked in UX & UX Research

Disabling playback speed, rewatch control, and skipping video

Hello everyone,I'm designing an experiment where participants will watch a video and then answer related questions. To ensure accurate results, I need to disable the following video controls:Playback speed adjustment Rewatching (seeking backward) Skipping forwardCan anyone suggest how to achieve this?Thanks in advance!

1
A
Level 6 ●●●●●●
2 months ago
R
rosamundgov
asked in UX & UX Research

Does anyone know the dynamic link for "Include summary of responses"?

Hello! I want to create a custom confirmation message that includes the option to “include a summary of responses” (allows users to download a PDF of their survey responses). Does anyone know if this is possible, and if yes what code would I need? Thank you.

1
kgillis
Level 3 ●●●
3 months ago
M
MoserJess
asked in UX & UX Research

Importing surveys to Qualtrics

Hello! I’m new to Qualtrics. My lab has many measures in a pdf format that they would like to put into Qualtrics. Looking over the instructions for importing measures, it seems only .docx and .txt files are acceptable to import if I want people to be able to fill out the survey in Qualtrics. Would it be easiest to make the pdfs into Qualtrics surveys manually? 

3
Shashi
Level 8 ●●●●●●●●
3 months ago
AdamK12
Level 5 ●●●●●
AdamK12Level 5 ●●●●●
posted in UX & UX Research

Public-sector CX researchers: have you expanded your use of demographic questions?

Good morning all! As some of you may have heard, the Office of Management and Budget (OMB) relaxed its guidelines last year about demographic questions and that asking about ethnicity, race, and gender is no longer considered to be sensitive. OMB has also released guidance about asking questions about gender identity: SOGI-Best-Practices.pdf (whitehouse.gov)I would love to hear from other Qualtrics users in the public sector about whether you have applied this relatively new guidance on asking ethnicity, race, or gender demographic questions in your surveys. If you have, have you received adequate responses from customers to be able to segment effectively? Have you received negative feedback about these questions? Please let me know as this will help us with our approaches to gathering customer feedback this year. Thanks in advance!

0
AdamK12
Level 5 ●●●●●
3 months ago
N
Nicole Booth
posted in UX & UX Research

Average Completion Rates

Does anyone have any information about average completion rates for surveys on Qualtrics? I keeo searching but can’t seem to find anything on here. And also struggle in general research to see how this compares to normal completion rates. 

0
N
4 months ago
O
OffLabelUser
posted in UX & UX Research

Managing research recruitment lists // additive filtering

Every few weeks, I recruit design research subjects from an opt-in list / screener initially populated using MSFT Forms. For each research project, I want to refer to criteria from the initial screener (demographics, stated areas of interest, etc) and occasionally exclude individuals based on their participation in research. Currently I’m manually loading rows into an Excel sheet in order to permit sorting & filtering, by inserting a fresh row for each project. From this, I can sort, filter, and derive a list for each fresh recruit. This works for the relatively small number of research candidates - but isn’t scalable, and is pretty tedious! This quasi-CRM use case is not something I’d expect Qualtrics to handle out-of-the-box.But not having tried this sort of thing before with the platform, I thought I’d check for any pointers or tips. Am imagining for each recruitment attempt, I’d start from original screener, and I’d need to manually flag whether someone participated, in order t

0
O
5 months ago
DiegoMejia
Level 2 ●●
DiegoMejiaLevel 2 ●●
asked in UX & UX Research

Cookies and law in EME

Hello there, I am not fully aware of the cookie law in Europe. But usually, when you navigate a website in Europe, the first thing you see as end user is the cookie policy , then you have the right to accept or decline the cookies.  Under this context, I am wondering why Qualtrics is not showing the cookies to the end user (survey respondent) or asking the end user to accept/decline them. BR, Diego 

0
DiegoMejia
Level 2 ●●
6 months ago
L
Level 1 ●
LibbyBLevel 1 ●
asked in UX & UX Research

Social Impact for not-for-profits

Hi,Wondering if anyone has conducted any social impact surveys with Qualtrics? I couldn’t find anything when searching the community and am keen to read any best=practise, examples etc.We do a lot of advocacy work with the disability community and are keen to put some metrics around the community benefits/improvements through a social impact study. Thanks   

0
L
Level 1 ●
7 months ago
L
LaurenSmythCAANZ999
posted in UX & UX Research

Contextual enquiry

Interested to learn about any experience with contextual enquiry research? Looking to implement this for our new ecommerce website design to allow our customers to offer feedback and ensure our UX is an improvement from the current state. 

2
L
8 months ago
S
Qualtrics Employee
Sabina_UXRQualtrics Employee
posted in UX & UX Research

Do you read (consume) dashboards or know someone who does? We have a research opportunity!

Hello there!The UX Research team is running a study to understand the needs, pain points, etc. of people who consume dashboard data (as opposed to those who create dashboards). If you are someone who doesn't create dashboards, but does monitor or read them, we would love to invite you to a UX research session. The session will be conducted over Zoom, will last approximately an hour and will compensate you $150 for participating. If you are a dashboard builder, but work with, or know someone who is a dashboard consumer, feel free to pass this along to those who fit this criteria (no builders, just consumers) if they are interested. This study is also limited to English speakers.If this sounds like a study you can take part in, please email sophiaz@qualtrics.com

4
S
Qualtrics Employee
8 months ago
S
Qualtrics Employee
Sabina_UXRQualtrics Employee
posted in UX & UX Research

Please give us your feedback on AI!

Hello Community! The UX research team has launched a survey for all our customers and end-users to understand your thoughts about the use of AI in your most common Qualtrics use cases.  The feedback we receive from this survey will be instrumental in our feature planning, and this is our opportunity to incorporate the voices of our customers into strategic planning decisions. Your responses are 100% confidential and will only be shared in aggregate.  Thank you so much for your help in telling us what we all REALLY feel about AI.Survey link: https://bitly.ws/UgUR-Sabina

0
S
Qualtrics Employee
8 months ago
O
OKAN CIL
posted in UX & UX Research

Creating a UI/UX and Design Experience Team and how should we do it ?

Hello all,My name is Okan and I work as an Experience Management Specialist at Vestel. Vestel is a TV and White goods manufacturer in Turkey and it's one of the largest in Europe and Turkey.However, we got a User experience issues in our products and it affects our customers and our company in terms of reputation.So we want to create a team that tests our products before the production and approves for user experience. So how should we handle this type of problem and what type of team should we establish. Thank you !

5
Swanand_Chavan_Ugam
QPN Level 4 ●●●●
10 months ago
C
CGomes
posted in UX & UX Research

Automation to collaborate projects

Current Problem: We have two people working together on projects. However, every time one creates a project needs to collaborate with the other person. Meaning they would both benefit from an automation process.Current Solution (if applicable): None. Just collaborate when a project is createdPossible Solution: Create an automation for this purpose. Somehow the users could have their own automation as for example, "if [userY] creates a project, collaborate with [userX]"Purpose / Use Case: Save this extra step from having to happen every single time. Is just a nice to have improvement for the UX

7
C
1 year ago
A
Aweiler3
posted in UX & UX Research

User Groups

Hi, I'm trying to send the same survey to multiple groups of people and have the data separated by those groups. Is this possible?

3
bgooldfed
Level 4 ●●●●
1 year ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
posted in UX & UX Research

🔬 Join our Qualtrics UX Research Panels

Have you ever wanted to give us direct feedback on the Qualtrics user experience? You can!Our UX team is recruiting members of the XM Community to join our Research Panels. We want to know your thoughts, impressions, and experiences using Qualtrics products. Join our User Research Panel to innovate with us on product direction, feature sets, and overall user experience.Click here to sign up and learn more about how the Qualtrics UX Panels work.

2
S
Qualtrics Employee
1 year ago
AdamK12
Level 5 ●●●●●
AdamK12Level 5 ●●●●●
posted in UX & UX Research

Use cases for collecting experience data from blogs?

Hello! My team is interested in collecting experience data from blogs that we run, but are receiving pushback on two points: 1) asking questions on a blog detracts from the overall experience and 2) the comments function on the blog removes the need for collecting user feedback.One might respond to these points by suggesting that the survey can be delivered unobtrusively (for example, using a button invitation instead of a popup), and that while customers typically use comments to respond directly to content or points made on the blog, the larger points about navigability, usability, etc. are generally not addressed within comments.Has anyone in XMPros successfully implemented surveys on their blogs? What have been the relevant use cases and arguments made in support of implementation? Thanks in advance!

0
AdamK12
Level 5 ●●●●●
1 year ago

Productivity playlist

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