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UX & UX Research

Discuss UX research, related topics, & more. Qualtrics' UX team may post calls for UX participants in this category and engage with members on UX-related topics. This category is *not* intended for feature requests, product change requests, or bugs.

  • 35 Topics
  • 53 Replies
35 Topics
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MoserJess
asked in UX & UX Research
Importing surveys to Qualtrics

Hello! I’m new to Qualtrics. My lab has many measures in a pdf format that they would like to put into Qualtrics. Looking over the instructions for importing measures, it seems only .docx and .txt files are acceptable to import if I want people to be able to fill out the survey in Qualtrics. Would it be easiest to make the pdfs into Qualtrics surveys manually? 

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Level 2 ●●
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Jennywrenbk
asked in UX & UX Research
Pre populating answers and asking where these is no response

In my survey I have the following questions:Q1 Organisation name (free text)Q2 Role (free text)Q3 Membership Status: Yes / No / Don’t know (multi response question, single answer) In my contact list, for some contacts this information is available but for others it is not. What I would like to do is:Where the information is available populate the answers from my contact list and hide the question For everyone else ask the questions.For simplicity I would like all of the answers saved in one field. Support are telling me this is not possible but I have some across other posts that suggest it may be. Does anyone have a solution?

263
TomG
Level 8 ●●●●●●●●
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ETS Research
asked in UX & UX Research
Audio & Video AI Summaries limitation

Currently, the AI summaries have a limitation due to the token. Hence, this feature doesn’t help much for an In-depth interview where the interview length is 30-60 mins with 10 target audience. Do you have a future plan to fix this? Unfortunately, Qualtrics doesn’t have an option to download only the transcript, which can be used outside the Qualtrics platform to summarize the interviews. 

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K_Essex
asked in UX & UX Research
Dynamic themes available to all divisions by default

Our organisation has a large number of divisions, which represent University departments and professional teams. Bespoke dynamic themes are often needed for these, however when one is created - it is made available to all divisions by default. We then have to go through the laborious process of unchecking the permission of that theme for every single division, besides the one that needs to access it. This issue was raised in 2020 but marked as solved, however the issue persists: I would like to know whether this on a development list, or if there is a workaround.Thanks.

313
vgayraud
QPN Level 6 ●●●●●●
SteveBelgraver
Level 5 ●●●●●
SteveBelgraverLevel 5 ●●●●●
asked in UX & UX Research
private message error

Hi,when trying to include a screen grab or copy pasting a simple image into an XM Community (private) message I get the below error rendering the message unsendable 🤔 Is this a shortcoming of the Gainsight platform or is there another reason why no images can be included? Oddly it is possible when writing this message … Looking forward to better understanding how to relay messages, communciate & collaborate in this community.thanks in advance,Steve 

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MichaelC
Administrator
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SatroM
asked in UX & UX Research
Look and feel theme changes

Hello:)I have a single question about formatting the Look&Feel of the survey. Is there a way to change this (indicated by an arrow on the screenshot) blank margin between the header and the question? I’ve searched for some CSS added to the theme, but no attribute seems to work. I just want to make this margin smaller to not have that blank gap. 

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Level 2 ●●
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Econ94
asked in UX & UX Research
Timer

Hello, I want to do an experiment where the participants see althoghter 8 persons (there are pairs and only one of them is shown) with some characteristics. I want to introduce a timer so that every profile is shown for 6 sec. Before I introduced the timer the survey was working but now not all of the 8 selected participants are shown and sometimes the timer is missing. Do anyone know a mistake? That is my code in the beginning: var maleNames = ["Alexander", "Daniel", "Michael", "Christopher", "Samuel", "Adrian", "Timo", "Julian"];var femaleNames = ["Alexandra", "Danielle", "Michaela", "Christina", "Samantha", "Adriana", "Tina", "Julia"];// Function to randomly select unique numbers between 0 and 7 (inclusive)function getRandomIndices() {    var indices = [];    while (indices.length < 4) {        var rand = Math.floor(Math.random() * 8);        if (!indices.includes(rand)) {            indices.push(rand);        }    }    return indices;}// Get 4 random indices representing selecte

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J
Level 4 ●●●●
jbkLevel 4 ●●●●
asked in UX & UX Research
Other Open end analysis softwares

Hi Community, Are there any other open end analysis software like TextIQ? Please list out

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J
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Level 1 ●
roclarkLevel 1 ●
asked in UX & UX Research
Something is Wrong with my JavaScript

I am trying to code a left and right key stroke and record the response while participants watch a video. It seems the right arrow key is working but the left arrow key sends the video back 5 seconds insted of recording the response. This is the script I am using:Qualtrics.SurveyEngine.addOnload(function() {    var qobj = this;    document.onkeydown = function(event) {        console.log('keydown',event);        if (event.key == 'ArrowLeft') {            event.preventDefault();            qobj.setChoiceValue(1, true);            Qualtrics.SurveyEngine.setEmbeddedData('Practice 1 answer', 1);            qobj.clickNextButton();        } else if (event.key == 'ArrowRight') {            event.preventDefault();            qobj.setChoiceValue(2, true);            Qualtrics.SurveyEngine.setEmbeddedData('Practice 1 answer', 2);            qobj.clickNextButton();        }    }}); 

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R
Level 1 ●
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Annieheim2018
asked in UX & UX Research
Creating Q statements for participants using Qualtrics

Hi, I am employing Q methods for my current research project. I am thinking about using qualtrics to create 48 statements for participants to sort. Iwonder if anyone in this community has experiences of using qualtrics for Q sorting. thank you

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Annieheim2018
posted in UX & UX Research
Creating Q statements for participants using Qualtrics

Hi, I am employing Q methods for my current research project. I am thinking about using qualtrics to create 48 statements for participants to sort. Iwonder if anyone in this community has experiences of using qualtrics for Q sorting. thank you

300
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Catrin
asked in UX & UX Research
How to create a question where participants have to choose between two answers? but I don't want them to be able to answer both

Hi, I need to set up a question where I ask participants for how its been since they did some training.  They can answer either in months (if recent) or in years.  So the question is...how long has it been since you last completed supervision skills training….either provide your answer in months or years.  answer 1 (months): drop down options for number of monthsanswer 2 (years): drop down options for number of years. please could you recommend the best way to set this up? I don’t want them to be able to complete both answers.  Many thanks, Catrin

402
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IRENDONJLL0
QPN Level 3 ●●●
IRENDONJLL0QPN Level 3 ●●●
asked in UX & UX Research
How do you foster a customer-centric culture within your organization?

¿Cómo fomentas una cultura centrada en el cliente dentro de tu organización? How do you foster a customer-centric culture within your organization?        

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YenMejia_Voce
QPN Level 4 ●●●●
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Level 1 ●
rfeinsteinLevel 1 ●
asked in UX & UX Research
Can I name the browser tab that I open via a link in my survey?

Hello,I want to open several figma prototypes for review by respondents to my soon-to-launch survey. It would be helpful if I could name the browser tabs so the respondents could switch between them with confidence that they know which is which.Is this something I can accomplish by configuring my link? If not, it would be a great feature for me.Thank you.Roger Feinstein

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c.rose
Level 3 ●●●
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NatSH
posted in UX & UX Research
Max Diff or Pairwise comparison

I am about to embark on a Max Diff with around 20 features for an advanced SaaS product.  The only issue is that a few of the features are newer to the industry so need more explanation.  I was going to show a short feature introduction just for a few features but I feel that may influence responses (open to thoughts here)  otherwise possibly go down the pairwise comparison route and have a longer description for each feature.  Thoughts please!

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JPLee
asked in UX & UX Research
Best practices for collecting feedback about chatbot experiences

Context: We want to capture feedback after customers interact with an AI chatbot assistant.Qualtrics’ documentation has addressed all of our technical questions. This is an experience question.How have others implemented feedback mechanisms for chatbots? Do you ask for feedback after every message? How have you determined when the conversation has concluded? Do you offer a persistent button to give feedback? Seeking to learn from others!

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madisonkspencer
asked in UX & UX Research
How do I recreate this?

351
Sachin Nandikol
QPN Level 6 ●●●●●●
IRENDONJLL0
QPN Level 3 ●●●
IRENDONJLL0QPN Level 3 ●●●
asked in UX & UX Research
MARKET RESEARCH

What type or class of market research have you conducted with XM Solution?

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IRENDONJLL0
QPN Level 3 ●●●
A
Level 1 ●
AL_2022Level 1 ●
asked in UX & UX Research
importing a single column

Dear community,I have collected data using a graphic slider question (Q1), but for the sake of improved data analysis and user interaction, I need to switch this to a standard slider question (Q2).The direct approach would be to simply change the question type within Qualtrics, but I understand that doing so would result in losing the already collected data for Q1. In an ideal world, I would create the new question (Q2) and then do a simple integration of Q1's data with Q2 by appending the old data (form Q1) to the new question format in Q2. This process seems straightforward in Excel, where it's a matter of copying and pasting data from one column to another. However, I'm unsure how, or even if, this can be replicated within the Qualtrics platform.Does anyone have experience with this type of situation or know if Qualtrics offers a functionality that could facilitate this data migration without compromising the integrity of the collected responses?Thanks.

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Level 1 ●
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bendaviesanalog
asked in UX & UX Research
Inclusive Branching question

I have a survey designed to screen and gather information on a wide variety of potential research participants. One of my questions is a multiple choice (one-answer-permitted) that sends different participants to different blocks with specifically tailored questions. What I would like to know is how can I change the question into a multiple choice (multiple-answer-permitted) and if a participant chooses 2+ they are sent to all the relevant blocks in sequence. Can someone advise?

301
O
QPN Level 5 ●●●●●
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Ekram08
asked in UX & UX Research
Disabling playback speed, rewatch control, and skipping video

Hello everyone,I'm designing an experiment where participants will watch a video and then answer related questions. To ensure accurate results, I need to disable the following video controls:Playback speed adjustment Rewatching (seeking backward) Skipping forwardCan anyone suggest how to achieve this?Thanks in advance!

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Level 7 ●●●●●●●
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rosamundgov
asked in UX & UX Research
Does anyone know the dynamic link for "Include summary of responses"?

Hello! I want to create a custom confirmation message that includes the option to “include a summary of responses” (allows users to download a PDF of their survey responses). Does anyone know if this is possible, and if yes what code would I need? Thank you.

1241
kgillis
Level 6 ●●●●●●
AdamK12
Level 5 ●●●●●
AdamK12Level 5 ●●●●●
posted in UX & UX Research
Public-sector CX researchers: have you expanded your use of demographic questions?

Good morning all! As some of you may have heard, the Office of Management and Budget (OMB) relaxed its guidelines last year about demographic questions and that asking about ethnicity, race, and gender is no longer considered to be sensitive. OMB has also released guidance about asking questions about gender identity: SOGI-Best-Practices.pdf (whitehouse.gov)I would love to hear from other Qualtrics users in the public sector about whether you have applied this relatively new guidance on asking ethnicity, race, or gender demographic questions in your surveys. If you have, have you received adequate responses from customers to be able to segment effectively? Have you received negative feedback about these questions? Please let me know as this will help us with our approaches to gathering customer feedback this year. Thanks in advance!

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AdamK12
Level 5 ●●●●●
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Nicole Booth
posted in UX & UX Research
Average Completion Rates

Does anyone have any information about average completion rates for surveys on Qualtrics? I keeo searching but can’t seem to find anything on here. And also struggle in general research to see how this compares to normal completion rates. 

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OffLabelUser
posted in UX & UX Research
Managing research recruitment lists // additive filtering

Every few weeks, I recruit design research subjects from an opt-in list / screener initially populated using MSFT Forms. For each research project, I want to refer to criteria from the initial screener (demographics, stated areas of interest, etc) and occasionally exclude individuals based on their participation in research. Currently I’m manually loading rows into an Excel sheet in order to permit sorting & filtering, by inserting a fresh row for each project. From this, I can sort, filter, and derive a list for each fresh recruit. This works for the relatively small number of research candidates - but isn’t scalable, and is pretty tedious! This quasi-CRM use case is not something I’d expect Qualtrics to handle out-of-the-box.But not having tried this sort of thing before with the platform, I thought I’d check for any pointers or tips. Am imagining for each recruitment attempt, I’d start from original screener, and I’d need to manually flag whether someone participated, in order t

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