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Michael_Cooksey
Administrator
14 days ago

UX & UX Research

Discuss UX research, related topics, & more

32 Topics
SteveBelgraver
Level 5 ●●●●●
SteveBelgraverLevel 5 ●●●●●
asked in UX & UX Research
private message error

Hi, when trying to include a screen grab or copy pasting a simple image into an XM Community (private) message I get the below error rendering the message unsendable 🤔 Is this a shortcoming of the Gainsight platform or is there another reason why no images can be included? Oddly it is possible when writing this message … Looking forward to better understanding how to relay messages, communciate & collaborate in this community. thanks in advance, Steve

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Michael_Cooksey
Administrator
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SatroM
asked in UX & UX Research
Look and feel theme changes

Hello:) I have a single question about formatting the Look&Feel of the survey. Is there a way to change this (indicated by an arrow on the screenshot) blank margin between the header and the question? I’ve searched for some CSS added to the theme, but no attribute seems to work. I just want to make this margin smaller to not have that blank gap.

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Econ94
asked in UX & UX Research
Timer

Hello, I want to do an experiment where the participants see althoghter 8 persons (there are pairs and only one of them is shown) with some characteristics. I want to introduce a timer so that every profile is shown for 6 sec. Before I introduced the timer the survey was working but now not all of the 8 selected participants are shown and sometimes the timer is missing. Do anyone know a mistake? That is my code in the beginning: var maleNames = ["Alexander", "Daniel", "Michael", "Christopher", "Samuel", "Adrian", "Timo", "Julian"];var femaleNames = ["Alexandra", "Danielle", "Michaela", "Christina", "Samantha", "Adriana", "Tina", "Julia"]; // Function to randomly select unique numbers between 0 and 7 (inclusive)function getRandomIndices() { var indices = []; while (indices.length < 4) { var rand = Math.floor(Math.random() * 8); if (!indices.includes(rand)) { indices.push(rand); } } return indices;} // Get 4 random indices representing selected male namesvar selectedIndices = getRandomIn

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Level 4 ●●●●
jbkLevel 4 ●●●●
asked in UX & UX Research
Other Open end analysis softwares

Hi Community, Are there any other open end analysis software like TextIQ? Please list out

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J
Level 4 ●●●●
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Level 1 ●
roclarkLevel 1 ●
asked in UX & UX Research
Something is Wrong with my JavaScript

I am trying to code a left and right key stroke and record the response while participants watch a video. It seems the right arrow key is working but the left arrow key sends the video back 5 seconds insted of recording the response. This is the script I am using: Qualtrics.SurveyEngine.addOnload(function() { var qobj = this; document.onkeydown = function(event) { console.log('keydown',event); if (event.key == 'ArrowLeft') { event.preventDefault(); qobj.setChoiceValue(1, true); Qualtrics.SurveyEngine.setEmbeddedData('Practice 1 answer', 1); qobj.clickNextButton(); } else if (event.key == 'ArrowRight') { event.preventDefault(); qobj.setChoiceValue(2, true); Qualtrics.SurveyEngine.setEmbeddedData('Practice 1 answer', 2); qobj.clickNextButton(); } } });

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R
Level 1 ●
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Annieheim2018
asked in UX & UX Research
Creating Q statements for participants using Qualtrics

Hi, I am employing Q methods for my current research project. I am thinking about using qualtrics to create 48 statements for participants to sort. Iwonder if anyone in this community has experiences of using qualtrics for Q sorting. thank you

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Annieheim2018
posted in UX & UX Research
Creating Q statements for participants using Qualtrics

Hi, I am employing Q methods for my current research project. I am thinking about using qualtrics to create 48 statements for participants to sort. Iwonder if anyone in this community has experiences of using qualtrics for Q sorting. thank you

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Catrin
asked in UX & UX Research
How to create a question where participants have to choose between two answers? but I don't want them to be able to answer both

Hi, I need to set up a question where I ask participants for how its been since they did some training. They can answer either in months (if recent) or in years. So the question is...how long has it been since you last completed supervision skills training….either provide your answer in months or years. answer 1 (months): drop down options for number of months answer 2 (years): drop down options for number of years. please could you recommend the best way to set this up? I don’t want them to be able to complete both answers. Many thanks, Catrin

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IRENDONJLL0
QPN Level 3 ●●●
IRENDONJLL0QPN Level 3 ●●●
asked in UX & UX Research
How do you foster a customer-centric culture within your organization?

¿Cómo fomentas una cultura centrada en el cliente dentro de tu organización? How do you foster a customer-centric culture within your organization?

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YenMejia_Voce
Level 4 ●●●●
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Level 1 ●
rfeinsteinLevel 1 ●
asked in UX & UX Research
Can I name the browser tab that I open via a link in my survey?

Hello, I want to open several figma prototypes for review by respondents to my soon-to-launch survey. It would be helpful if I could name the browser tabs so the respondents could switch between them with confidence that they know which is which. Is this something I can accomplish by configuring my link? If not, it would be a great feature for me. Thank you. Roger Feinstein

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c.rose
Level 2 ●●
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NatSH
posted in UX & UX Research
Max Diff or Pairwise comparison

I am about to embark on a Max Diff with around 20 features for an advanced SaaS product. The only issue is that a few of the features are newer to the industry so need more explanation. I was going to show a short feature introduction just for a few features but I feel that may influence responses (open to thoughts here) otherwise possibly go down the pairwise comparison route and have a longer description for each feature. Thoughts please!

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JPLee
asked in UX & UX Research
Best practices for collecting feedback about chatbot experiences

Context: We want to capture feedback after customers interact with an AI chatbot assistant. Qualtrics’ documentation has addressed all of our technical questions. This is an experience question. How have others implemented feedback mechanisms for chatbots? Do you ask for feedback after every message? How have you determined when the conversation has concluded? Do you offer a persistent button to give feedback? Seeking to learn from others!

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madisonkspencer
asked in UX & UX Research
How do I recreate this?

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Sachin Nandikol
QPN Level 6 ●●●●●●
IRENDONJLL0
QPN Level 3 ●●●
IRENDONJLL0QPN Level 3 ●●●
asked in UX & UX Research
MARKET RESEARCH

What type or class of market research have you conducted with XM Solution?

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IRENDONJLL0
QPN Level 3 ●●●
A
Level 1 ●
AL_2022Level 1 ●
asked in UX & UX Research
importing a single column

Dear community, I have collected data using a graphic slider question (Q1), but for the sake of improved data analysis and user interaction, I need to switch this to a standard slider question (Q2). The direct approach would be to simply change the question type within Qualtrics, but I understand that doing so would result in losing the already collected data for Q1. In an ideal world, I would create the new question (Q2) and then do a simple integration of Q1's data with Q2 by appending the old data (form Q1) to the new question format in Q2. This process seems straightforward in Excel, where it's a matter of copying and pasting data from one column to another. However, I'm unsure how, or even if, this can be replicated within the Qualtrics platform. Does anyone have experience with this type of situation or know if Qualtrics offers a functionality that could facilitate this data migration without compromising the integrity of the collected responses? Thanks.

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Level 1 ●
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bendaviesanalog
asked in UX & UX Research
Inclusive Branching question

I have a survey designed to screen and gather information on a wide variety of potential research participants. One of my questions is a multiple choice (one-answer-permitted) that sends different participants to different blocks with specifically tailored questions. What I would like to know is how can I change the question into a multiple choice (multiple-answer-permitted) and if a participant chooses 2+ they are sent to all the relevant blocks in sequence. Can someone advise?

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QPN Level 5 ●●●●●
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Ekram08
asked in UX & UX Research
Disabling playback speed, rewatch control, and skipping video

Hello everyone, I'm designing an experiment where participants will watch a video and then answer related questions. To ensure accurate results, I need to disable the following video controls: Playback speed adjustment Rewatching (seeking backward) Skipping forward Can anyone suggest how to achieve this? Thanks in advance!

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rosamundgov
asked in UX & UX Research
Does anyone know the dynamic link for "Include summary of responses"?

Hello! I want to create a custom confirmation message that includes the option to “include a summary of responses” (allows users to download a PDF of their survey responses). Does anyone know if this is possible, and if yes what code would I need? Thank you.

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kgillis
Level 4 ●●●●
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MoserJess
asked in UX & UX Research
Importing surveys to Qualtrics

Hello! I’m new to Qualtrics. My lab has many measures in a pdf format that they would like to put into Qualtrics. Looking over the instructions for importing measures, it seems only .docx and .txt files are acceptable to import if I want people to be able to fill out the survey in Qualtrics. Would it be easiest to make the pdfs into Qualtrics surveys manually?

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Shashi
Level 8 ●●●●●●●●
AdamK12
Level 5 ●●●●●
AdamK12Level 5 ●●●●●
posted in UX & UX Research
Public-sector CX researchers: have you expanded your use of demographic questions?

Good morning all! As some of you may have heard, the Office of Management and Budget (OMB) relaxed its guidelines last year about demographic questions and that asking about ethnicity, race, and gender is no longer considered to be sensitive . OMB has also released guidance about asking questions about gender identity: SOGI-Best-Practices.pdf (whitehouse.gov) I would love to hear from other Qualtrics users in the public sector about whether you have applied this relatively new guidance on asking ethnicity, race, or gender demographic questions in your surveys. If you have, have you received adequate responses from customers to be able to segment effectively? Have you received negative feedback about these questions? Please let me know as this will help us with our approaches to gathering customer feedback this year. Thanks in advance!

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AdamK12
Level 5 ●●●●●
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Nicole Booth
posted in UX & UX Research
Average Completion Rates

Does anyone have any information about average completion rates for surveys on Qualtrics? I keeo searching but can’t seem to find anything on here. And also struggle in general research to see how this compares to normal completion rates.

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OffLabelUser
posted in UX & UX Research
Managing research recruitment lists // additive filtering

Every few weeks, I recruit design research subjects from an opt-in list / screener initially populated using MSFT Forms. For each research project, I want to refer to criteria from the initial screener (demographics, stated areas of interest, etc) and occasionally exclude individuals based on their participation in research. Currently I’m manually loading rows into an Excel sheet in order to permit sorting & filtering, by inserting a fresh row for each project. From this, I can sort, filter, and derive a list for each fresh recruit. This works for the relatively small number of research candidates - but isn’t scalable, and is pretty tedious! This quasi-CRM use case is not something I’d expect Qualtrics to handle out-of-the-box. But not having tried this sort of thing before with the platform, I thought I’d check for any pointers or tips. Am imagining for each recruitment attempt, I’d start from original screener, and I’d need to manually flag whether someone participated, in order that

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DiegoMejia
Level 2 ●●
DiegoMejiaLevel 2 ●●
asked in UX & UX Research
Cookies and law in EME

Hello there, I am not fully aware of the cookie law in Europe. But usually, when you navigate a website in Europe, the first thing you see as end user is the cookie policy , then you have the right to accept or decline the cookies. Under this context, I am wondering why Qualtrics is not showing the cookies to the end user (survey respondent) or asking the end user to accept/decline them. BR, Diego

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DiegoMejia
Level 2 ●●
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Level 1 ●
LibbyBLevel 1 ●
asked in UX & UX Research
Social Impact for not-for-profits

Hi, Wondering if anyone has conducted any social impact surveys with Qualtrics? I couldn’t find anything when searching the community and am keen to read any best=practise, examples etc. We do a lot of advocacy work with the disability community and are keen to put some metrics around the community benefits/improvements through a social impact study. Thanks

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Level 1 ●
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LaurenSmythCAANZ999
posted in UX & UX Research
Contextual enquiry

Interested to learn about any experience with contextual enquiry research? Looking to implement this for our new ecommerce website design to allow our customers to offer feedback and ensure our UX is an improvement from the current state.

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Michael_Cooksey
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14 days ago

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