Best practices for collecting feedback about chatbot experiences | XM Community
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Context: We want to capture feedback after customers interact with an AI chatbot assistant.

Qualtrics’ documentation has addressed all of our technical questions. This is an experience question.

How have others implemented feedback mechanisms for chatbots? Do you ask for feedback after every message? How have you determined when the conversation has concluded? Do you offer a persistent button to give feedback? Seeking to learn from others!

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