Deep Thank you very much!Do you know what happen if i use a MX 20 instead of MX 10?Thanks!
ThomasW_IronMountain I will do this. Thanks you very much!
Hi Thomas ,I have a problem with the MX verification, because my cliente is already using this domain and don´t want to use a subdomain. Any idea of how can I solve it?
ThomasW_IronMountain After three days the status of the domains are SPF Verfied, MX un verified and DomainKeys Identified Mail... Did you have the same problem? Thanks!!
Thank you Aanurag_QC that what I was looking for
JoseS grahulp5 It wasn´t an error, when de users open de email o sms and they don´t answer any question appears like than on my directory, I made severals tests. thanks !!
grahulp5 As you can see here the option is to registre
I am the administrator and I configure it so that after 24 hours it is registered, I never configure it to be deleted... For that reason I can´t find the error.Thanks in advance
JoycaV I have found my error. When you go to distributions and you have to select your group of people to whom you want to send, you must select all the transactional groups and not the list of contacts that was created. And that's why it didn't work for me.
JoycaV Can you explain how did you do the distribution to the Transaction Batch that you made? I think I have a problem there, because normally I go to the survey and I select the contact and for that reason it doesn´t work. Thanks in advance!
I´ve followed all the step but in my case it doesn´t work...
JoycaV First of all millions of thanks for your time and this valuable information. I'll check what I did wrong.
Hi JoycaV !Thank you for sharing. So, does transaccional data work similar to Embedded data? I am trying to setup on the survey flow but it does not work.Could you help me please? thanks
Rod_Pestell Yes, I am 100% sure because in my tests I always need to spend my SMS credit to be able to check that everything is correct and how it will reach the client.I include a thread in Qualtrics where they comment on your concern, but the short answer is that they would unsubscribe from the list and if they need or want anything they should click twice.https://community.qualtrics.com/XMcommunity/discussion/2602/optout-link-for-opting-out-of-entire-directoryI hope I've helped!
InessaG Hi Ines, thanks for your quick response. I have a single CSV file where the two fonts have been added. I don't know how to farm them in this case in the same field.
Rod_Pestell If it is a test sms and not real ones, the piped text appears. You have to try to send it in real form.It depends on your SMS sending distributor. Twilio allows you in the sender to put the alphanumeric name you want depending on the country.
Aanurag_QC Yes, as you can see my box is so big I would like to do it more like this:
Hi Aanurag_QC ,I need the box to be finer.. Do you how can I do it?
Finally I got it, I had different errors.All your advices were so helpfulHave a great day rubyanderson !
Hi Rudi ,I need you help again. I set up like this... but it does not work. All the detractor got 0.Could you help me again?
Rudi Thank you very much for your time and help, so I understood better
Hi Rudi Thank you! Sound good what you said. Could you explain how can I set up it? Thanks a lot!
InessaG In all the widget appears but the response rate or in the total finished respond widget doesn't... First column: survey send / No finish surveys / Finish survey / Rate of responseBut if I go to data and Analysys I have 4 answers
Victor_MARCHAL So my first question is: is it actually possible to change the sander name for an SMS distribution from CX projects ?No, you should follow the following steps:There is no additional charge for using an alphanumeric sender ID for most countries. And to request it you have to follow the following steps:Decide what you want your alphanumeric ID to be. (Alphanumeric IDs can be up to 11 characters long. Accepted characters include uppercase and lowercase ASCII letters, the digits 0-9, and space (that is, A-Z, a-z, 0-9). They cannot be just numbers.)Create a list of the countries to which you plan to send SMS messages.Contact Qualtrics Support via email to request that your alphanumeric ID be enabled. Be sure to include the information listed above. (If we reply to this email, we can proceed to do so)
Victor_MARCHAL Did you solve your request? I am interesting in do what you are asking for.thanks
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