Does anyone have a process to identify survey responses that require follow up that you can share?For example, a respondent says - please have someone contact me or I need someone to contact me.It would be great if there was a text iQ starter pack with a Topic for responses that require follow up, maybe there is and I haven't found it?Thanks,Tim
I don't see a category for Text iQ questions, what should be used?Does anyone have any tips or tricks on using components from different Text iQ starter packs?I have a B2B survey for an enterprise software company with satisfaction questions on products, satisfaction questions on services-training, implementation, support, and a likely to recommend question.Thank you
Does anyone have any tips on how to set themes and sub-themes in Text iQ?Can I leverage a text iQ starter pack?For example, theme=Productsub-themes:Product: ease of useProduct: featuresProduct: generalProduct: integrationProduct: reliabilityProduct: reportingThank you
Is there an API that I can use to close a batch of responses in progress?Thanks,Tim
I have the email addresses for 300 out of my 900 responses in progress that I want to delete. I want to record the remaining 600 responses in progress. Will someone please let me know the steps to delete a batch of 300 responses in progress using their email addresses?Thanks,Tim
how do you create a manual ticket after a completed survey
I have a text set filter in a dashboard. Search allows me to find text for a value in the text set. How can I use search to find values that do not include specific text so I can only select them? Is there a wildcard like <> that I can use in the Search?
How can I create a custom metric for Ticket days open = If status = In Progress, Open DateTimeNow - createdAT If status = Closed resolutionTime / 1440 If status <>= In Progress, Open, Closed then null Thanks, Tim
A ticket owner changed a closed ticket status to open and then closed the ticket and the average resolution time has been adjusted as it should. Will someone please let me know how to delete the open and close activity so that the average resolution time is reset based on what it used to be prior to the open and close activity?
Will someone please let me know how to setup the system so that everyone that has Qualtrics access can view ticket details but NOT edit the ticket. Only the ticket owner should be able to edit their ticket.
Will someone please let me know how to disable an email survey invitation to a specific contact?
I would like to collect feedback from an audience and give the audience the ability to vote up responses. Has anyone done anything like this, sli.do, in Qualtrics?
The support documentation (https://www.qualtrics.com/support/employee-experience/creating-ee-project/dashboards-tab/dashboard-management/dashboard-settings/field-types-ee/) says there is a finite set of values for a Field Type of Text Set. Where can I see what the limit is? Thanks
I have 5 pages of field names in a dashboard. Will someone please let me know how to export a list of the field names?
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