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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

  • 402 Topics
  • 792 Replies

402 Topics

A
Aldonahue
asked in Website & App Insights

Intercept Targeting logic so that survey does not display on a specific webpage

Hello,I have survey that intercept that is set to launch on exit intent. So the survey will launch when ever a users mouse leaves the webpage. The intercept is launching fine. However,  I am trying to set the incept so that the survey does not launch on the final submission confirmation page of an online application. I have tried several options which are listed below but none seem to be effective as the survey still launches on the final page when the logic is set and published. Current URL “Does Not Contain”current URL “is not” Page Referrer “does not contain”Page Referrer is not” 

0
A
4 months ago
N
Nika
asked in Website & App Insights

iOS Sdk not being able to feed data to SDK

I’m trying to set userID to understand which user took the survey. I tried  providing extRefId in: Qualtrics.shared.initializeProject(brandId: String, projectId: String, extRefId: String)  But I was still not able to find suplied extRefId anywhere on the platform. Is this a bug?

0
N
4 months ago
A
QPN Level 2 ●●
adityadave1810QPN Level 2 ●●
asked in Website & App Insights

embedded data in website app intercept

Hi folks, I want to extract the number highlighted in yellow from below url as an embedded data in data and analysis section of Qualtrics for a website/app insights project. I have pasted the below code in the intercept under “add Javascript” option. However, still the code for some reason does not seem to work. I have also set the embedded data in Qualtrics for the field “extractedNumber” https://www.merkle.com/en/careers/jobs.html/rs/743999952894453.html // Get the current URLconst currentURL = window.location.href;// Split the URL using '/' as a separatorconst urlParts = currentURL.split('/');// Find the part of the URL that contains the numberlet extractedNumber = null;urlParts.forEach(part => {    if (!isNaN(part) && part.length > 12) {        // Assuming the number has a length greater than 12        extractedNumber = part;    }});// Set the extracted number as Qualtrics embedded dataQualtrics.SurveyEngine.setEmbeddedData('extractedNumber', extractedNumber); Can som

6
M
2 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercept - Display Option Help

Hi Everyone, HNY!I have a site intercept running with these display options.My assumption was that the intercept would only display for 25% of site traffic every 3 months, but I received the following feedback.‘Please stop asking me, i filled it in now 17 times, and ignored it 47 times’What am I missing? Could this user possibly have cookie settings that are by-passing my display options? Maybe I need to add some intercept logic, but I am not sure what to add?Thanks :) 

4
vgayraud
QPN Level 5 ●●●●●
4 months ago
D
Level 2 ●●
deveerLevel 2 ●●
asked in Website & App Insights

Pop-Over with creative and first question inside + data intercept

 Hi, We created a creative of pop-over with the NPS question inside as a design, because when they pick a score I want the survey itself to open in a new tab. So for each score we gave a link of the survey and the answer is filled in the relevant survey that is open in the new tab.  HOWEVER, how do I make all the embedded data that is created by the intercept to also move to the survey? I only need the Customer ID to go there, as the rest will be checked against a list in the directory.  I’m struggling to find a solution.This is how it would look like basically  

0
D
Level 2 ●●
4 months ago
B
Level 1 ●
B_RaymondLevel 1 ●
asked in Website & App Insights

Bigger window on a feedback button banner

Hey guy, do you have any idea how to have a bigger window like this on a banner ? on my side, the window opened is really short (around only 1/4 of the height of my screen...) Big thanks ! :)  

7
ArunDubey
QPN Level 8 ●●●●●●●●
4 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercepts - Impression Quota Tips

Hi EveryoneDoes anyone have any tips on how to reduce impressions on your account quota?I thought I had cracked it by applying weekend only display logic to an intercept, but I have since learnt that even this counts towards your quota as the logic had to run.Ideally I want to activate my intercepts at the weekend only automatically, and I believe the only was to do this is to have it on 24/7 with weekend logic, but every non-weekend day will eat into my quota.Thanks :)

4
P
Level 5 ●●●●●
5 months ago
J
JakeLarson
asked in Website & App Insights

Has anyone made a Web/App Insights work in a salesforce lwc?

Has anyone been able to create a Lightning Web Component for a web/app insight project? I can’t get the generated javascript & div to work. Has anyone else done this?

0
J
5 months ago
Dhananjayan Palaniswamy
Level 2 ●●
Dhananjayan PalaniswamyLevel 2 ●●
asked in Website & App Insights

Dismiss pop-up survey by clicking outside of the intercept window?

The default behavior allows respondents to close the pop-up intercept survey only by clicking the X button.In addition, I would like to be able to close the survey by clicking anywhere outside of the pop-up window to dismiss/ close the survey. How can I do that?

0
Dhananjayan Palaniswamy
Level 2 ●●
5 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

NPS - Missing Data (Site Intercept)

Hi EveryoneI have a site intercept pop-up running that captures just NPS.Everything is working well, although I noticed that sometimes it does not capture the NPS response, even though Finished = True, and Progress = 100%.And the missing data below.Any ideas? Thanks :) 

0
P
Level 5 ●●●●●
6 months ago
bart_blondeel1
Level 2 ●●
bart_blondeel1Level 2 ●●
asked in Website & App Insights

inline survey on the website (no pop up nor slider)

I would like the ability to offer a survey on the web page. So not via pop up or slider but directly on the website itself. For example, the customer clicks on a smiley and it opens a survey. Is there a possibility to trigger the survey URL that way or is there another possibility?

0
bart_blondeel1
Level 2 ●●
6 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Pop Up Intercept - Embedded Data

Hi EveryoneWith a template intercept, I am able to capture embedded data, for example (ignore the arrow 🤦‍♂️).Via survey flow I can map these fields, which successfully populates in my survey data. How would I capture the same emended data via just setting up a manual intercept and pop-up creative?I did try this, but the data it not coming into the survey (this is the embedded data window inside my intercept).Thanks :)

1
Nam Nguyen
QPN Level 7 ●●●●●●●
6 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercept - Response Dialogue / Embedded Window

Hi, me againThis is an embedded window of a response dialogue site intercept with just 1 NPS question.How can I make the window narrower? Can I remove the X? Can I add a close button, rather than use the X? How can I change the border colour of the number selection?Thanks :)

0
P
Level 5 ●●●●●
6 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Response Dialogue - Creative (Embedded Window)

Hi EveryoneThis is my embedded window creative – site intercept.It’s just x1 NPS question.Can I reduce the size of the window (red arrow)?Or is it easier to just move the question down a little?I just want to centre everything in the window.Thanks :)

0
P
Level 5 ●●●●●
6 months ago
D
Level 2 ●●
dduarteLevel 2 ●●
asked in Website & App Insights

Display an exit intent intercept only if user didn't interact with the always on tab

Hello,I have 2 intercepts that target the same survey build, one is configured as an Exit Intent pop up intercept and the other one as a passive Always On intercept present throughout our website.We’d like to make sure the user interacts with the survey only once per visit. I’ve been playing around with the browser cookies options and the targeting logics, but I can’t make it work.Does anybody know if what we are trying to do is actually possible? And if so, how can I configure this kind of setup?Thanks a lot in advance!Best,Daniel

3
D
Level 2 ●●
6 months ago
K
kirstenleehill
asked in Website & App Insights

Anyone else missing an Account Manager?

Hi, does anyone know who to reach out to if you haven’t been assigned an account manager? I had an account manager who stopped responding to emails a few months ago and I assume they left the company. When I log-into the Customer Success portal as Qualtrics recommends, there is nobody listed for me to contact. We have questions about our Website & App Insights part of our license and want to set up a call. I refer all of my research and evaluation clients to Qualtrics because of the amazing customer service so this has been a real disappointment.  

4
Michael_Cooksey
Administrator
6 months ago
D
Level 2 ●●
dduarteLevel 2 ●●
asked in Website & App Insights

Health Check metrics for Website intercepts

Hello, Does anybody know if there is a way to monitor the number of impressions from a website intercept other than the Stats tab on my Website & App Insights project? I’d like to calculate in an automated and systematic way the equivalent of response rate for my intercepts (e.g. responses/impressions). Any idea (regardless if it is implemented inside or outside of Qualtrics) is much appreciated! Best,Daniel

1
A
Level 5 ●●●●●
6 months ago
B
Bmin
asked in Website & App Insights

Replicate SDK on multiple mobile pages

I want to put an SDK for app feedback on over 150+ pages of our mobile app.  Without having to program the code 150 times, how do I do this?

1
Nam Nguyen
QPN Level 7 ●●●●●●●
7 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercept - Metrics Question

Hi EveryoneHope you’re well.After some advice please.I have a simple site intercept active that has no target, but does have some copy with a hyper link.Am I right in thinking 49362 people have clicked the hyper link?Thanks :)

5
P
Level 5 ●●●●●
7 months ago
V
vir Muruaga
asked in Website & App Insights

Feedback embedded in template

Good afternoon! I wanted to ask you about a new project I'm working on. We want to be able to implement a survey on our benefits website, which allows users to rate each of the benefits we offer them. I attach an example of a similar case to illustrate (ExampleBigBox). Has anyone implemented this type of surveys with Qualtrics?

3
Nam Nguyen
QPN Level 7 ●●●●●●●
8 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Intercepts - Won't Save?

Hi EveryoneFor some reason I can’t save any changes to a creative, or deactivate a live intercept.This is new….Any ideas?Thanks :)

2
A
Level 5 ●●●●●
8 months ago
JoycaV
QPN Level 4 ●●●●
JoycaVQPN Level 4 ●●●●
asked in Website & App Insights

Copy full Website/app Insights project

Hi,Is it possible to copy a full Website/app Insights project, including all intercepts and creatives?I can’t find a button for it, but maybe I’m overlooking something :)Thanks!

6
JoycaV
QPN Level 4 ●●●●
8 months ago
HarryO87
Level 2 ●●
HarryO87Level 2 ●●
posted in Website & App Insights

Approach to Research - Advice needed

Hi all, I am hoping others can share their advice and experience around the following. I have been asked to facilitate research among our existing customer research pool to guage their awareness of our company’s wider product offering. Let’s suppose a customer purchases Apples from us. We follow up with target research around their experience of purchasing apples with us. However what I’ve been asked to explore is essentially a way to measure whether these customers were aware that we also sell, Bananas, Pears, Mangos, etc. I’m struggling with the approach of simply flat out asking ‘did you know about our other product offerings’. It seems quite blunt. Has anyone had any similar experiences with this research ask and might like to share their solution? Thanks!Harry 

2
A
Level 5 ●●●●●
8 months ago
A
Level 5 ●●●●●
ash123Level 5 ●●●●●
asked in Website & App Insights

How to set up targeting logic for web intercept based on Adobe Analytics custom event

I’ve been trying to set the targeting logic for a web intercept to display if an Adobe Analytics custom event is equal to a certain value. I successfully added my Adobe Analytics account in the Admin tab under Extensions. However, I’m wondering if there’s anything else that I need to do to integrate Qualtrics with Adobe because the targeting logic isn’t working for the intercept.

1
A
Level 5 ●●●●●
8 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Website / App Insights Projects - Shared Automatically

Hi EveryoneVia Admin, I just created a new, fresh, test account.When logging in, I already had 3 projects shared with my new test account. And after further tests, all users under our brand account have these projects shared with them.When looking in collaborate via the project owner, no account is selected to be shared with.How do I stop sharing these, seemingly automatically?Thanks :)

1
InessaG
Level 5 ●●●●●
8 months ago

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