Hello all and good morning from a sunny Sweden!This might be a long shot, but perhaps you can at least send over some pointers so I can try and troubleshoot with your awesome assistance. I have a workflow task that is triggered from an outbound message from a Salesforce condition. This task sends out an email to a recipient email originating from Salesforce. The Workflow history shows that it has been triggered successfully and there are no indications that there should be any issues. The email stated in the JSON is all correct and things should be golden. But the email does not come through. I have tried with three different email addresses, and they all show as successful. But they just never arrive to our inbox (nor Spam folder, yes I checked :). Any ideas as to where I could start to look for a potential root cause for this?? Thanks in advance-Mattias
I have set Progress Bar with verbose text. However, no text shows up in the progress bar. What am I missing?
Hello everyone, I am currently working on a survey building and I want to use the sliders question with the stars. Does anyone know how can I change the position of the stars to the middle please ? Thank you for your help !
Hello everyone,I am currently creating a survey and I would like to add a display logic to a multiple choice question but the display logic is on Star Rating Question, like if the respondant gave 2 stars he will have to answer a question on why he gave “bad” rating. Does anyone know how can I do this ? Because in display logic option it seems like I can not pick stars separatly. Tell me if this is not clear enough and thank you for your help !
Hello and good morning from a sunny Sweden!Here are two entangled questions for the same desired end state. So I have a long list of options (148 to be exact) where the user should be able to select one or several. Does anyone here know if it’s possible to have a Multiple Choice question in the Select box format also have a checkbox next to it?So something like this: I know you can select several in the select box by pressing down “Ctrl”, but that is prone to error. Alternatively have a Drop Down with the same functionality. Or perhaps a dropdown where the selections you make pop up in a container to the side or something? Thanks in advance-Mattias
Hi! Right now, when I generate test responses, the test respondents are showing in Distribution. Is there a way to disable this? I have an active survey with real respondents (individual links), now every time I test the survey myself in the preview or generate test respondents I have to manually remove the results from Data & Analysis. I don't want my tests in the preview to register at all, and the test responses only to register in the dataset but not in the distribution summary.
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Does anyone have a good 2020/2021 benchmark results more for B2B, and by industry or vertical? I have some old results from some studies done early 2018/2019 but have not seen anything that is more recent (will take B2C but that usually trends higher).
Hi everyone! Justin here. I'm new to the community. We currently use Delighted at my full-time job. I have been tasked with making recommendations for our product team to collect satisfaction ratings from our website users. However, I was also told that if we are providing recommendations for the team, we would like them to be grounded in some sort of academic/psych study if possible, and lean less on what the popular tech trends are.So, does anyone know of any studies or science behind how to phrase a CSAT question? How about the logic behind using a 5-pt scale, smileys, thumbs up/down, etc? What is the best approach?My gut feeling is we should use a 3-pt smiley scale as the thumbs up/down is binary and does not capture neutral responses.Any thoughts or findings would be greatly appreciated!
Hey!We are building a surveying journey for a coaching program. We want to survey our participants at 3/9/12 months of their 1yr journey. They can start whenever (no universal start date) so we'd initially add them to the first distribution list when they start. I do not require an answer from them on our survey (though we wish to have as many answers as possible!) to move along with the journey. So I want to be able to move them to the 9-month distribution list once they've been sent the 3-month survey even if they don't reply to that survey. The 3/9/12 months surveys cover different aspect of the journey so we've built 3 surveys along with 3 different lists.The workflow options are very limiting, what other options do we have? It is unfortunately unmanageable to do it by hand as our participants have all unique flows. Any tips will help!
So I've got a post-project survey built that I am going to distribute individually when needed. Instead of adding a reminder to it every time I send a distribution, I was trying to find a way using triggers or workflows (or something else) to send a reminder after a number of days with progress under 100%.Progress variant exists under Metadata, so I guess I can use it. But the problem is to add it as a condition to trigger a reminder email, and also add a second condition to be the number of days since the initial invite was sent.Not sure if this is even possible in Qualtrics. Any ideas, please?Thanks
Hi all,The question type is a slider, and I am struggling with getting the value selected on the slider transferred to enter right after "You chose to give: ..." (please have a look at the attached picture).I used 'piped text' and selected the displayed choices option, but the response does not appear, unfortunately.I really hope someone can guide me/help me out! Thanks in advance!
Not sure if this is best served here or the custom code (not a developer, so starting here).I'm building a form that will use Embedded Data, some of which is quite simple but one use may be a little more challenging and gauging if others have tried to accomplish this already.We are building a mid-year account check in form to automate some of our rep's work.One part of our form is displaying information for the customer to validate, however this can have varying number of rows depending on recipient. On our proposal/SOW we can have multiple "product" rows, so we need a way to display them to the customer for validation. Each row has a code (Product Code) and factor (to determine price). Some can have 1, can have 3, etc.My first thought is placing a limit on the embedded data fields to ID each of those, but create sequential ones likely with a limit. Say 3.Ex. EmbeddedCode1, EmbeddedFactor1, EmbeddedCode2, EmbeddedFactor2, etc. etc. that way the fields are available if needed, but not
Hello,in our survey the participants can choose between multiple answers. Let's say it's like this:What is your favorite fruit?BananasApplesOrangesI do not eat fruits.Every fruit they have selected should be carried forward to a next question to ask them for each fruit selected, if they eat them at work or at home. But "I do not eat fruits" is carried forward, too but of course I would not want it to be carried forward. I tried to make it exclusive and even added a "Display this question" behavior, but it seems the "carry forward statements" function is dominant which means everything which is ticked will be carried forward. Is there any way to fix this?Thanks!
Hello all experts We're sending out our Customer Relationship Survey twice per year to a fairly substantial chunk of our customer base. Upon reviewing the feedback and response rates I found that some of the larger Enterprise Accounts had terrible response rates, given that they were targeted to receive a lot of the Survey invites. When I dug even deeper in to this I learned that their spam filter had caught 99% of the survey invites (including the reminders). The Survey invite email goes from a valid DNS record that basically looks like "feedback@company.com". The emails are all the same apart from the individual Survey link. One think that I suspect would be an issue is that Company X potentially could get 4000 basically identical survey email invitations in a very short time frame, and that this would trigger the spam filter to go nuts and catch them. Would you agree? So now my question is: Is there a way for me the plan the time of the distribution of the invitations so that
Hello all wizardsI'm trying to set Display logic to a Matrix Table, following another question. This is more or less what I'm trying to achieve (example text only)I only want the second Question to appear if "Don't know" is not selected in the first Question. On top of that, I don't want each of the options (Pizza, Fish Tacos or Salad) to appear at all in the second question, if that was selected in the first Question. All is pretty straight forward in terms of setting the logic. But I can't get the second question to "unfold" and appear once a selection has been made int he first question. HOW do I do that? If the answer is "Java script" I'll need some serious hand holding as I've never applied that before. Thanks in advance. If I can get assistance to solve this, drinks are on me at X4 next year! :)-Mattias
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