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Does anyone have a good 2020/2021 benchmark results more for B2B, and by industry or vertical? I have some old results from some studies done early 2018/2019 but have not seen anything that is more recent (will take B2C but that usually trends higher).

Good morning from a sunny Sweden!
We have been looking at this for a while and have compiled the below. Please note that as we're in the software business, that is where our focus has been.
I removed our company's' score, in case you're wondering 🙂

image.pngThen there is this one:
image.pngLink: https://www.retently.com/blog/good-net-promoter-score/

And lastly:
image.png
Link: https://customergauge.com/benchmarks/blog/consumer-nps-benchmarks

Hope this helps!
All the best
-Mattias



This is perfect and aligns with what I have been hearing, I just could not find anything to support it. Thank you for the insights and the light reading I have ahead of me today.


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