Qualtrics Platform

Hi,In the Audience Management program, there is a Panel Invitation Survey.Is it somehow possible to show a message to the respondent when they fill in an email address that is already a member of the panel? So that they don’t need to fill in the registration again. Some people just forget what they subscribed to already in the past :) I tried using the Authenticator, but I would actually need an “opposite authenticator”.Because now, when using the authenticator, when I fill in a new email address, then I want the respondent to be able to continue to the rest of the survey,but with the authenticator, they get a red error message indicating “too many login attempts”. Even if we customize the displayed message to “you are not a panel member yet, please continue your registration” instead and put the “Maximum authentication attempts” to 1, there is still that in-between screen with the message in red...

Hi allIn order to comply with our organisational GDPR policy, we need to delete data after a certain time period. Is there a trigger within the Qualtrics Directory that we can set to delete contacts after a certain time frame?For example 'delete all contacts that were added in 2018'?ThanksTracey

Hello! I am trying to program a gabor granger study manually in the survey platform (without Qualtrics' specialized gabor granger tool). My survey logic is incredibly complex to the point that I do not think it is feasible I will be able to program all the permutations needed based on how respondents answer a question. I have 3 products with 10-12 price points each. Per best practices, I need to randomize the starting price point, and then randomize price points after, based on their previous response until the respondent gets to the max price point they would pay.If anyone has advice or sample survey logic of how they've done this in the past, I would be forever grateful!!Thank you so much!

Hello - I have a stakeholder asking for survey that allows team members to nominate other team members for our annual awards. We have 10k team members so having a dropdown list is not going to work. In the past we’ve tried loop and merge with free text box but that made the export beyond rough. As a respondent I could nominate 1 person or 20 people or even 100 if I really wanted too. Thoughts on the best way to structure the survey so that when we export the results it’s not difficult to compile?TIA, I appreciate the assistance!

I launched a survey with three questions yesterday, asking respondents to input the time they spent on certain administrative roles.  The question type is “Form Field”.  Question 1 has 5 fields, Question 2 has 3 fields and Question 3 has 10 fields. On the Result page, the first question shows an error message:  “An unexpected error has occurred”.  In addition, the respondents’ input to this question is omitted when the survey data is exported.  Luckily, I can still see respondents’ input to this question one by one if I click “View Response” in the Data & Analysis page. Why is that?  I want to fix this error, otherwise, data of Question 1 will not been reflected in the exported spreadsheet.  Would you please help? Note: There is no such issue with the remaining two questions.  

Hi,We are trying to set up SSO in our organization in Qualtrics.Below are my queries:In Authentication tab, I came to know there is a check box which when enabled,  automatically creates a user in Qualtrics. I am not able to locate the checkbox. Does it need to be enabled by Qualtrics ? For those users who do not have any other role of dashboard or survey provided to them, I would like to display a message and a link to survey to raise request. Now I know this can be achieved by having a custom dashboard link with customized message. Is there any standard messaging mechanism for this ?Thanks in advance.Neha Tank

Has anyone noticed that the Qualtrics user types for example “Participant” are no longer allowing users to view the XM platform or their dashboard projects? All of a sudden, all they can see is Manager assist when we have been using this default setting for years. They are saying we have to edit it per user instead of at the user type level even though we never made any changes (we cant it is grey out)

HelloIn our survey we ask customers to take photos and upload these using the file upload question type and this can work well enough.However, what isn't clear is how we can show these in CX dashboards? I can't quite see how the image widget type would work for this, or any other.Has anyone managed this before?

ContextI’m working on a Qualtrics implementation where users access the platform through Single Sign-On (SSO) integrations. Within this setup, we have multiple user groups and access levels that determine which dashboards and tickets each person can view. The ChallengeWe currently have two main user types — one tied to a specific branch, and another that oversees multiple branches within a cooperative-like structure. Recently, a third type of user emerged: a “Shared Guardian,” responsible for more than one cooperative.To support this new type of user, I need to adjust the ticket group rules so they can correctly include these users based on specific metadata attributes. What I’m Trying to SolveI’m looking for the best approach to update or extend the existing logic in Qualtrics to: Dynamically include these “Shared Guardian” users in the correct ticket groups; Ensure the rule structure remains stable and scalable as new user configurations appear; Maintain security and correct data

Hi community,Is there any way to record incomplete survey responses when the survey has only one page?I already tried adjusting the Incomplete survey responses settings in Survey Options — selecting: “Record” Timer starts from “Last time they edited a response”   However, when the survey has only one page, Qualtrics doesn’t seem to record any incomplete responses (no entries in Responses in progress). It only records after the respondent clicks the button to change page.Has anyone found a workaround for this?Thanks in advance!

Hi,I have a requirement of a survey in which a multiple choice question needs to be created. It is for customer manager to login. Based on login, the corresponding customer account names need to appear as choice options for the question. It allows only single choice. The account names are placed in an embedded field with pipe separator. Below code does it visually by manipulating the DOM element. But how to add it as choice in survey response : Refine this code to add the selected value to set the selected choice of the question Qualtrics.SurveyEngine.addOnload(function () {  var qid = this.getQuestionInfo().QuestionID;  var custString = "${e://Field/GP_AGP-Name}";  if (!custString) return;  var customers = custString.split("|").map(c => c.trim()).filter(c => c);  var $qContainer = jQuery("#" + qid);  var $ul = $qContainer.find("ul.ChoiceStructure");  // Remove placeholder choices  $ul.empty();  // Build new Qualtrics-style choices  customers.forEach((cust, i) => {    var inpu

How do I make it so that authenticated participants (i.e., from a contact list) can use the same link (with an embedded userid on the end) to do multiple responses? More specifically, Imagine survey “mood” is presented on multiple different days across several weeks. The same survey is used each time (i.e., the URL does not change) and the userid suffix is added in order to authenticate. So, participant 11002 would do “mood” survey on days 2, 4, 6, 8, 10, 12, & 14. Would adding another suffix work? For example, adding a “wave = 1” for the URL on day 2 and “wave = 2” for the URL on day 4… I just don’t want to have participants receive a message saying that they have already completed the survey (which we have on purpose for other (not “mood”) surveys in the study). 

I have a multiple-choice question with options 1 to 10 and want labels over 1 and 10 like how we have NPS question. Can someone help me with the custom code? I tried to add text over the first and last options, but the format is not looking good

Hi everyone,I have a workflow that feeds the XM Directory and creates transactions using the “Add Contacts and Transactions to XMD” task.I’d like to send an email automatically every time a new transaction comes in.Could someone please guide me on how to set this up?Thanks in advance for your help!

It is mentioned in Qualtrics documentation that topic detection supports English, French, German, Spanish, Portuguese, Japanese, Italian, and Dutch. I understand that some languages are supported for sentiment analysis which Text iQ outputs based on machine learning. But for topic detection, this is a rules based system that requires identifying the specific words/phrases that should trigger a topic to be tagged.We are looking to have a workflow that is triggered when a verbatim mentions certain words. Because this survey is deployed in several languages, we want the workflow to trigger if the word is mentioned in any of those languages. I am aware of the Translate Comments feature, but that is not available to use for workflows.Is it expected that we manually configure our topic tagging rules to include English and non-English words? Or is there some hidden feature that automatically does this (based on the highlighted documentation below)? Text iQ-Powered Survey Flows  

Hello Qualtrics Community, I'm new to qualtrics and I'm working on building a survey. However, I'm not sure if what I am wanting to do is possible. The first thing is that I'm trying to dynamically display images and image/question-specific metadata. From a .csv containing 1000+ questions and their labels, I want to create questions directly from the .csv and essentially import the corresponding image, image metadata, and other related information (rather than doing it by hand). Alternatively, I was wondering if it is possible to create all 1000+ questions programmatically and then deploy static questions in a random order in the survey. The second thing is dynamic typing into a field. I have ~4000 possible answer choices and dropdowns/multiple choice would be too cumbersome. Some of these answer choices are synonymous with one another so it would ideal that they would retain that synonymy behind the scenes. Essentially when a user begins to type in their answer to the question, a list

Hi,On my dashboard, I added a "description" in some widgets, which gives the (i) info icon.It use to be that whey you hover over that (i) icon, that you see the description.However, now I am getting the following:it sais "description Yes" instead of the actual description...is this normal?

Hello!We are running a study where we want participants to be able to see some instructions, then interact with ChatGPT (i.e. be able to have a multi-turn conversation), then answer some questions.We would like to do this in Qualtrics if that is possible (but if you have any other ideas, please let me know!). We ideally want to be able to see what they have written and received from ChatGPT too.I know this is probably going to be quite complicated, but if anyone has any ideas or can even just explain what is possible in Qualtrics (i.e. is it possible to have a 1-turn conversation where the participant puts in one prompt and receives feedback?), I would really appreciate it!Thank you :) 

Hello,I want to know if this option of the authenticator has a duration of the “prevention” or is it permanent?Thanks

Hi everyone Our team at Pirai AI has developed a free CSV Comparator Tool to help the community easily validate and compare SDS or supplemental data sources before uploading new versions in Qualtrics.Whether you're managing directory updates, dashboard data, or external data feeds — this tool helps you see exactly what’s changing before you upload.🔍 Try it here:🌐 Web Tool → https://piraiai.com/pirai-csv-comparator🧩 Chrome Extension → CSV Comparator on Chrome Web Store✨ Key Features: Compare up to 100,000 rows instantly Detect new, missing, or modified records Field-level change tracking Auto-detect ID/email fields Export detailed difference reports 100% private & secure – data stays in your browser Perfect for: SDS or directory version comparison Data validation and quality control Auditing and research data review Hope this helps streamline your data management workflows!Would love your feedback or feature suggestions. 🙌— Team Pirai AIEmpowering XM professionals

Hi,  I am facing issues with translation for Powered by Qualtrics URL. The URL opens up in English irrespective of translation added, this is potentially creating issue where strict translation is needed.  Can this be raised as Qualtrics Feature request for survey product?  Any help would be much appreciated! Thanks, Megha Koli

Am interested to find out some clever ways to go about achieving the conditions for a candidate survey to be sent. Hopefully someone on here has done something very similar or identical. 😅Survey to be sent to:for each application, anyone who has been in both Phone screen and Decline later buckets for each application, anyone who has been in both Phone screen and Offer accepted bucketsCurrently, I have a report set up that tells me the date/time a candidate entered entered a bucket and has a row for each bucket. This report is cumulative so the number of rows only ever grows.i.e. if Bob enters phone screen on 26/10/2025, the report that runs at 10pm on 26/10/2025 will have 1 row. Then if Bob enters decline later on 28/10/2025, the report that runs at 10pm 28/10/2025 will have 2 rows (Bob in phone screen and Bob in decline later).The report above can also be modified to be non-cumulative which means that in the same example, Bob will have 1 row in both the 26/10/2025 and 28/10/2025 repo

Hello,I have a survey that has two workflows requesting approval through a retake URL.  One for time off and one for funding.  I would like to create a third workflow that will send an email to the requestor when both of the retakes have been completed and that notifies them of the outcome.  I feel like this is doable, but not sure how… any help would be greatly appreciated.