Click on below yellow highlighted check box while downloading the data.

Thank you. Unfortunatly I have that options selected. I have send a message to the support. Just wondering if this problem is just happening to me. 

@Patricia Arriaga  Hm, this sounds like it may not be intended functionality. If you haven't already, I'd recommend reaching out to our Support team, as they are best equipped to handle an issue like this.

Hello there @Patricia Arriaga,

Did support ever find a solution for you? I have the same problem.

​@Patricia Arriaga Did you happen to check your admin security settings to see if you have any settings disabled under Survey Platform?

There are a few items in there that could cause you not to be able to see the actual responses.

Try it out; I hope this helps!