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Survey Platform

Discuss Survey Platform solutions, best practices, & more.

  • 4,435 Topics
  • 10,700 Replies

4435 Topics

Y
yaozhao
asked in Survey Platform

What is my account username and password?

I know it is a silly question, but I don't know my account username and password. I log in my Qualtrics in my Mac and from my new university's Qualtrics website. So I log in Qualtrics with my campusID and password. But now I need to log in in the Offline Survey App. I succeed to download in my iphone. But when I open it, I need to input my username and password. I don't know!

1
MatthewM
Level 6 ●●●●●●
3 years ago
H
helena888
asked in Survey Platform

A calendar question that allows multiple date selections up to X number of dates?

Is there any question to import that is a calendar that allows date selection for up to a certain number of days?I'd need people to be able to select up to but no more than 6 questions.I checked the import question from library option and then I searched for Calendar but those options didn't look like a calendar (see screenshot)This is for an EE project if that matters. Thanks!

7
H
1 year ago
K
Klappstuhl
posted in Survey Platform

Item column width matrix table

Hi everyone, I am sorry to ask that question again, but I am completely new to Qualtrics and other answers to similiar questions here could not fix my problem. I would like to maximize the column width for the first column of my matrix table, which is the one with the items. I use a 5-point Likert scale and while the scale takes 75% of the screen, the items (statements) column is super narrow, resulting in a very long matrix table. I have found some costum codes here, but none of them changed my matrix tables. Can someone help me, please? Thank you so much in advance.

8
SuhasM
Qualtrics Employee
1 year ago
J
jld114
asked in Survey Platform

Is there a way to limit IP address to only one response?

Our survey is looking to limit duplicates and we were wondering if this was possible.

1
MatthewM
Level 6 ●●●●●●
2 years ago
S
sh230802
asked in Survey Platform

Can I compare data from two separate surveys I created?

I had to create two separate surveys (one for parents/one for educators) for a research project and need to compare data from the two surveys. Is there a way to do that?

1
jmborzick
QPN Level 4 ●●●●
3 years ago
PhilipMoore
Level 2 ●●
PhilipMooreLevel 2 ●●
posted in Survey Platform

Why is an asterisk * displaying before the question text in preview

Why is there an asterisk appearing before my question text and how do I get rid of it?

4
PhilipMoore
Level 2 ●●
1 year ago
A
aatronco
asked in Survey Platform

QR code

We would like to have an option from qualtrics to create an anonymous QR code or Link after a single user identified by a QR code provided by us, scans our unique QR code that identifies the user unequivocally (this initial different QR codes will be provided by us to all users). The new anonymous QR code generated by qualtrics should allow the users to compile a single survey in qualtrics. The intent is to prevent a single user to provide multiple responses to anonymous surveys. Thanks you.

6
JesperAndersen
QPN Level 4 ●●●●
1 year ago
G
GSCL_Team
asked in Survey Platform

Is there a way to create customized personal links in Qualtrics survey?

I have seen surveys that have customized personal links for respondents. For example, the survey link for a person in ABC organization would be something like https://qualtrics.com/form_123456%ABC and that for organization XYZ would look like https://qualtrics.com/form_123456%XYZ.

1
ClairJ
Level 4 ●●●●
2 years ago
L
Level 1 ●
Lelowe_COUNTRYLevel 1 ●
asked in Survey Platform

How do I resend a survey to a contact after their initial unique link has expired?

I have a survey that is completely automated (contact list, distribution, API feed), and it gets hundreds of responses a day. I have a request to resend a survey to a contact who waited too long to respond (her link expired). I tried pulling this contact into a new distribution list and made sure the contact frequency was deactivated, but it failed to send. I believe I have to go into the survey and find the original distribution and delete it in order to resend the survey to the same emal address, but I can't do that with this massive a survey. Is there another way I'm not thinking of? I could send an anonymous link, understanding I'd be missing out on embedded data we have tied to this contact. I appreciate any ideas!Thanks - Leslie

3
A
Level 2 ●●
8 months ago
E
EmClark
asked in Survey Platform

How can I allow questions to be skipped in survey?

I am setting up a survey with 3 stages at which a participant can opt to leave and not complete the full survey. I am very new to qualtrics. Please can you tell me how to set this up. I already have the full template completed with 3 boxes (overview, detailed participant info and consent) and then a 4 box with demographic survey) For example, I have set 2 options on question 1, I am interested in finding out more (which I would like if ticked to take person to next box, detailed participant information) and I am not interested in this study (which If ticked I would like to take participant to end of survey and message saying thank you for your time)thanks for your help

1
lizb311
Level 3 ●●●
3 years ago
D
dkgy
asked in Survey Platform

How to stop survey once desired quota has been reached?

Hi, here's a summary of my survey flow:Information sheetBranch if Randomiser (present only 1 of the following elements)Reference survey 1Reference survey 2Reference survey 3Debrief sheetRespondents only answer one of the reference surveys before the survey ends. I would like 100 responses for each reference survey. Is there a way that once reference survey 1 has reached 100 responses, it is no longer presented?

6
Harshal_
QPN Level 2 ●●
2 years ago
J
Level 1 ●
JSNelsonLevel 1 ●
asked in Survey Platform

Custom end of survey message not displaying

Hello everyone,I realize this question is posted here a lot, but despite reading other posts I can't get my custom end of survey message to display.The survey setup is very simple. I have no branch logic and only a small amount of skip logic. The end of survey message should be the same for all participants. I have entered my custom message into the End of Survey block, but when running through the preview survey, I only ever see the default text. I’ve had other people go through my preview as well and they also only see the default text. I have double-checked that the preview is displaying the latest draft and not the latest published version.Can anyone tell me what I am doing wrong or if I have missed something obvious? Any help would be greatly appreciated.Thank you in advance!

3
MikeW
Level 5 ●●●●●
1 year ago
S
SereG
asked in Survey Platform

Limit of 500 responses per free accounts (not clear to me)

Hello everyone,I have a free Qualtrics account. I have read on the official Qualtrics website that I am subject to a response limit of 500. The issue I'm having is that I don't understand this limitation. Do I get:a) 250 per survey;b) 250 responses across all surveys;Does anyone know for sure? I have a survey to run very soon so I need to understand as soon as possible if I can use Qualtrics or not, since I have to collect around 250 responses. Thank you very much.S.

4
Umang Upadhyay
QPN Level 3 ●●●
5 months ago
J
Level 2 ●●
JC_FAULevel 2 ●●
posted in Survey Platform

Sharing preview link visibility permissions

Hi. Apparently this is a recent update. There are now link visibility permissions required to share previews of a survey project, including when you share an invitation or reminder you have set up to a contact list, etc. This is really the only way I have traditionally shared previews, mainly to make certain the invitation and reminder were properly set up, in addition to using the preview myself to make certain the project was set up correct. The default setting for preview link permissions is brand internal, so anyone the preview is shared with will be required to log in in order to access the previwe link. This setting can be changed to public. The project needs to be previewed from the builder, then the link visibility permissions can be changed under the Share Preview tab. I discovered this completely by accident. I had a couple of chat sessions with Qualtrics support and learned that this was a relatively recent change and not really promoted or publicized to users or brand mana

3
E
9 months ago
A
aem449
asked in Survey Platform

How can you share Lists on Directories?

The entire Directory is shared, but I would like to share the Lists and Distributions with my team. I found instructions for how to share contact lists using groups, but I don't have the same options with Directory.

2
A
3 years ago
M
QPN Level 2 ●●
Mor_lvdcQPN Level 2 ●●
asked in Survey Platform

ADD IMAGES AS RESPONSES

Hello,is it possible to add images as responses on a question ?example : what is the most clear ? 1=logo12=logo2

4
E
QPN Level 4 ●●●●
1 year ago
J
jspach07
posted in Survey Platform

Loop & Merge

Hello -I'm attempting to use the Loop & Merge feature in my survey. The use case is the user needing to enter (potentially) several iterations of the same form. The last question in my survey is "Do you have another item to submit?" which should trigger the survey to loop through the questions again. I don't understand how to set this up in this way using Loop & Merge. Has anyone else run into this scenario and have advice?Thanks!

3
S
8 months ago
E
EyalR
asked in Survey Platform

Is something bad going on with Qualtrics?

Hi all,I'm hoping to gain some insights into whether others are facing similar challenges with Qualtrics. In my role managing our Qualtrics license at my university, I've noticed an unusual situation this year: we haven't received our annual license renewal notice, which is typically issued around September.I've attempted to contact Qualtrics repeatedly over the past three months, using both direct contacts and Qualtrics support channels, but I haven't received any response. This is quite unusual compared to my years experiences with them.Additionally, a colleague at another institution also had difficulties engaging with Qualtrics for a product demo. It took her multiple emails and two weeks to get a response, and when finally a Qualtrics representative emailed back and scheduled a phone call - no one called.Is anyone else encountering similar communication issues with Qualtrics, or does anyone have any insights into these recent changes in service?Thanks.

33
Michael_Cooksey
Administrator
1 month ago
J
jksinamo
asked in Survey Platform

How safe is it to use in page display logic with force response?

Hi all,As the title stated, I'd like to know how safe is it to use in page display logic with force response. So far, the survey has been working quite well during testing both in the preview and in the data it receives, but I'm a bit worried with the message "in page display logic may behave unexpectedly with Validation Options". If it's not safe, is there any alternative? Thanks for the help!Best regards,J

5
S
1 year ago
A
Level 2 ●●
Arthur_FletcherLevel 2 ●●
posted in Survey Platform

How to view question numbers and QIDs at the same time

In Builder I can only see question numbers but when piping for example, there are also QIDs - is it possible to see both in the Builder?Also, on the translation export, only the QID is shown and not the question number. Is it possible to see both on the export?

3
SuhasM
Qualtrics Employee
1 year ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform

XM Communi-tea Poll: How many customer experience surveys should you send? 🫖Poll

It’s time for an XM Communi-TEA poll! 🫖Tell us: How many customer experience surveys should companies send out each year?Choose from one of the answer selections, and tell us more in the comments! 

94028
Michael_Cooksey
Administrator
7 months ago
TerriD
Level 2 ●●
TerriDLevel 2 ●●
asked in Survey Platform

Session expired, survey marked finished, customer wants to do survey

I know how to prevent the session expired message, however I have a customer who really wants to complete a survey but cannot because it is marked as finished in the directory. Since this customer has not completed any other surveys, can I delete them from the directory and all lists then add them back in and send a survey? Has any one had any success with this or have any other ideas?

14
TerriD
Level 2 ●●
7 months ago
praveengeorgeix
QPN Level 4 ●●●●
praveengeorgeixQPN Level 4 ●●●●
asked in Survey Platform

You have either already completed the survey or your session has expired.

Its a age old question without answer.Context:I deleted all responses from my database. Link is anonymous Settings as below Do you know why Im getting this error?

3
MattiasM
Level 5 ●●●●●
11 months ago
D
DaraLi
posted in Survey Platform

How to change the label positions on a slider

Hi everyone,I would like to change the label positions on a slider so that they appear directly above the value they adress.With a normal rich context editor this looks the slider looks like this:or if I make the labels centered even worse:I simply want to have the labels "strongly negatively" and "strongly positively" to appear directly above -100 and 100 respectively. Like here:Is there any way to do this? Many thanks in advance!

6
D
1 year ago
R
Level 2 ●●
RyanBrickmanLevel 2 ●●
asked in Survey Platform

Help - All my surveys appear missing!!!

I have not made any changes, when I go into Data & Analysis to look at my survey responses it says "Your responses are being re-indexed for speedier viewing and will appear shortly." I have been waiting for 20 minutes. What is more concerning is that in the upper right corner of the screen it says Recorded Responses 0/136 and Last Recorded Collected: Never - Inactive.I hope I did not lose all the survey responses, please help!

8
Y
4 months ago

Productivity playlist

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