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asked in XM Directory

An email with character '_' cannot pass email address input validation. How to change the rule?

An email with character '_' cannot pass email address input validation. Can we change the preset validation rules?

asked in Custom Code

Calendar default to current date?

Is there a way to create a survey question for "today's date" where it defaults the current date?

asked in Survey Platform (Before March 2021)

How do I lookup an email in a contact list and set it as embedded date so I can create an action?

Hello. I have a contact list already uploaded with names and emails. One of the questions in my survey is a dropdown with the list of names. Is there a way I can use the answer from that dropdown to lookup the email and set it as embedded data so I can pipe it into an action later? This will save me from creating 30 actions (1 for each email).

asked in Survey Platform (Before March 2021)

Is Loop & Merge piping broken?

Hi all,n I'm trying to loop & merge a ranking question. First I ask which companies from a list the respondent has used. I then ask them to rank these companies on a series of metrics. For this I'm trying to use loop & merge, repeating the questions for each company chosen. However, I can't pipe the option into the question text. I instead get "How do you rate Company A, Company B, Company F for speed of service?" etc. I want the question to show "How do you rate Company A for speed of service?", followed by Company B, Company F etc on subsequent loops. I'm sure this is how it used to work? Or am I going crazy and this was never possible?

asked in XM Directory

Zip code filtering now that Regex is gone?

Greetings all, I was met with the nasty surprise that "Matches Regex" matching is no longer a thing in the Directory for filtering. This is a serious blow to me as 100% of my recruitment effort starts by only contacting people that live within 50 miles of our location (our research participants come in to our facility to test). I need help on formulating a workaround. Previously I had a Regex expression that matched to the 660 Zip Codes within 50 miles of me and would run that against my Directory. It was slow but it always worked. Since that is now gone and Qualtrics does not offer any tool that allows "distance from zipcode" what do I do now? Do I create a saved filter/search that is 660 lines long? With one line for each Zipcode? Can you even have a search filter that is 660 lines long? I tried just pasting all 660 Zip codes into a "embedded data > ZIpCode > Contains >" filter but that failed (I tried it with a space between zipcodes and also tried it with a pipe "|" betwe

asked in Survey Platform (Before March 2021)

Why arent all of the questions appearing on the piped text menu?

! I am trying to create a formula based on a response but the question isnt appearing in the formula menu. Can anyone tell me why? I've tried changing the validation type, removing validation, changing display logic and adding a new question. Nothing works. What am I missing?

alejandra_rojasQPN Level 1 ●

asked in Survey Platform (Before March 2021)

Best way of managing users for your company

Hello! The company where I work creates and run a great amount of surveys through a single admin account. There are 5 people working from this same account, creating surveys and dashboards all the time. The 5 of us need to know somehow about all the surveys running through Qualtrics. We are going to change the way we manage Qualtrics at the moment, from 1 admin account to having 1 account each one of us [plus the admin account]. We are analyzing which is the best way to manange Qualtrics for our team taking into account that we still need to know about what everybody else is doing and we need it to be secure and save. We have been thinking about having a "decentralized" way of managing it, where each one of us creates projects and then shares with the admin account, or a "centralized way" where all projects are created from the admin account and then, they are shared to all other users. I want to know if any of you have had this kind of issues and how you have worked them out 😀

asked in Survey Platform (Before March 2021)

Restrict access to participant response based on location

I've recently picked up responsibility for managing Qualtrics, and I am having to learn on the fly. Meanwhile I am getting some technical questions that need to be answered. Is it possible to restrict access to participant responses based on their location? We have a yearly, global employee satisfaction survey. A senior HR manager wants access for 2 of her team based in India for employees based in that region. We have 3 main user types and most HR users fall under the Employee Insight Admin user type. I want to assign them to this user type but want to restrict what information they can pull. Is this possible?

asked in Survey Platform (Before March 2021)

Distribute Survey - reminder e-mail doesn't work with embedded data

Hi Everyone, I have a question regarding distribute survey option. I have my actions set up in such a way, that after finishing 1st survey, the 2nd one is sent. In my 1st survey I gather embedded data (demographics, login ID and other vital data, as it is longitudinal study). I use this data in my distribution survey option via e-mail and they work fine - e-mails contain embedded data. But the same embedded data is not visible, when reminder e-mails are sent and I don't know why. Do you have any ideas? Below I attach screenshots of survey flows for both surveys. ! ! ! The experiment starts with "wstep_cz1" (1st and 3rd screenshot) survey and it distributes survey "nawyk_cz. 2.1" (2nd screenshot) Thank you

asked in Survey Platform (Before March 2021)

Implications of "Survey Started" status in "Download History" for a one page survey

I sent out a one page survey - four questions. Went to a large audience. Upon completion of the survey period, when I reviewed the Download History I saw a large number of recipients marked with "Survey Started" status, but those people didn't show up in the Data & Analysis tab as Responses in Progress; nor did they show up in Recorded Responses. Since the survey was only one page, if they answered some questions and then abandoned, my expectation was that nothing would be recorded. Is that what happened with these? Is that what makes them different than the people marked as "Survey Opened" status? Why are they not in Responses in Progress?

asked in Survey Platform (Before March 2021)

What is the default font that is used in Qualtrics?

I need to report it in an academic publication, but it just sys Default and doesn't specify what that is.

asked in Qualtrics API

Embedded Data - Multiple surveys to same contact overriding data

Hey Community, I'm having an issue with embedded data due to a particular way our surveying needs to work, and wanted to see if anyone else has come across this and had any suggestions. I work for a Telco and we do transactional surveys at the end of each interaction - like the delivery of a service, completion of a support ticket etc. The survey invites are triggered from our system into Qualtrics via an API. This means that one contact could get a survey related to a delivery transaction which has associated embedded data and then another survey later for a support interaction with it's own embedded data. We also have a few embedded data fields that cross over between two transactions (i.e. 'number' is used for the delivery order ID and support ticket number). This creates an issue if a contact receives one survey which they don't answer, then an invite is sent for a second survey and they then answer the first one. The embedded data on that survey response is then related to t

MsIreenLevel 5 ●●●●●

asked in Website & App Insights

Google analytics data to Qualtrics dashboard

Hi, we are looking into utilizing Qualtrics Website Feedback in conjunction with Google analytics. We can pass the Qualtrics data to Google analytics. Can we do the opposite and pass Google Analytics data to Qualtrics as embedded data, so we can present combined results in a CX dashboard?

asked in Survey Platform (Before March 2021)

Have survey email invitations been opened?

Hi All, We recently launched our first transactional survey triggered by Salesforce data. The survey has been live for a few weeks now, and 20+ invitation emails have been triggered as well as a handful of reminder emails. No surveys have been completed yet, which is surprising given that we're offering a $20 Tango Card incentive for a very short survey. All diagnostics in Qualtrics and Salesforce indicate that the emails were successfully sent, and only one bounced. Question - Is Qualtrics capable of determining if survey email invitations have been opened by the recipient? If yes, how do I access this diagnostic? Thanks in advance for your help! Mike

asked in Survey Platform (Before March 2021)

capture email address of sender for anonymous link

Greetings! Our organization would like to add an anonymous link to a quick customer experience survey embedded in employee emails. Is there a way to collect the email of the sender in that situation? Not concerned about the respondent information for this project. Thanks!

KateLevel 5 ●●●●●

asked in Survey Platform (Before March 2021)

Workaround to sending personal links

I have encountered an insanely obnoxious bug that is making so personal links don't export. ! I have uploaded my list, no problems. But every time I go to distribute the survey and export the links, no links are in the spreadsheet! Qualtrics support filed a bug report, but it doesn't help me right now. I've remade the contact list, the survey project, tried every combination of new stuff possible. I have no idea what is causing this/ My stakeholders wanted this out two days ago and I am at a loss! How do I get this out to my customers? Has anyone experienced this, and has a workaround? Is there a way to leverage that unique Contact Id and appended it to the anonymous link to associate the panelist data?

asked in Survey Platform (Before March 2021)

How to record which treatment group respondents are assigned to

Hi all, Qualtrics newbie here. We're setting up a survey project that sorts respondents into several random groups. I'm trying to find out how to set it so that it records which group the respondent was assigned to. The help page on 'Embedded data' makes it seem like this is possible but I can't figure out how. Any help? Thanks!

asked in Survey Platform (Before March 2021)

How Can I create a GRID for the question in my survey?

I want to create a GRID. The photo of the GRID is shown. How to create this in qualtrics? !

asked in iQ Suite

How can I analyse variables in SPSS which were randomised in Qualtrics?

For my Honours dissertation I am using a 2x2 experimental design with four treatments. I have conducted a pre-test survey on Qualtrics to test the images which I will use for the four treatments in the main study, and respondents were randomly allocated to one of the four conditions. I am measuring the sustainability and aesthetic design of delivery packaging and I want to check the images are having the intended effect using a one-sample t-test on each condition to see if there was a significant difference in the perceived sustainability and aesthetic design of the delivery packaging from the neutral value (4) for EACH experimental condition. I have exported my data from Qualtrics to show the randomisation but how can I now analyse the measures for the the different randomised groups? Thanks in advance!

asked in Survey Platform (Before March 2021)

How do add multiple text box choices

Hi all, I want to run a survey in which respondents suggest three features they would like to see added to a product. In past experience if you ask for three and have one text box to provide answers this will result in fewer than three suggestions being provided. Therefore I wanted to have the following: Questions: 1. [TEXT BOX] 2. [TEXT BOX] 3. {TEXT BOX} Can't seem to get this right currently, any suggestions would be gratefull received. Many thanks, Will

asked in Survey Platform (Before March 2021)

Loop until 100% correct

I have a simple four-question block, but I don't want to allow the participant to move on until they have got 100% correct, i.e. I want them to repeat the block of four questions as many times as it takes to get all the answers right How can I do that? Thank you in advance!

asked in CX Dashboards

Can I force the background image to be aligned at the top instead of center?

Hello :-) I am currently updating my survey look and feel and changing the image background. One of the images I have is in "portrait mode" and it displays quite nicely on a mobile: ! However it displays poorly on desktop, as Qualtrics centers the image by default: ! Is there a way to force the image to be aligned at the top instead of center? Thanks for your help!

asked in Survey Platform (Before March 2021)

Two part survey with two different samples

Hi Community! I have a survey with two parts (rate an existing system and provide feedback for a new one). Employees who have been here for at least three months will see the whole survey and those who started after May will only see the second half. Two questions - I want to send two different email invites to the different groups, can I use two different contact lists without messing up my meta data display logic as long as both contact lists contain the same variables? What is the easiest way to skip my new hires to the second half of the survey? Add display logic for each question on the first half or add an intro question that is only shown to new hires and has skip logic to the second section? Any urgent help would be greatly appreciated! Cheers, Megan

asked in Survey Platform (Before March 2021)

"Take Survey Again" Link

I have an interesting use case where I have users submitting surveys many times as they are collecting research. They will have a personal link that they will use for each customer they are talking to (trying their responses to customer records). After they submit I want to add a "Take Survey Again" link to the End of Survey page that allows them to go back to the start of the survey and submit again. This needs to match the personal link so each time the data is linked to the customer. Any thoughts on how I can do this? Thanks- Marc

asked in Survey Platform (Before March 2021)

Is it possible to archive survey responses on an active survey?

We are using a survey for a multi-year project, and I was wondering if it would be possible to archive survey responses from the years previous to this one (different from creating a filter).

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