I would like to put a five minute time limit on a whole block of questions which are separated by page breaks, i.e. use the same timer for _all_ pages within that block (before automatically advancing users to the next block even if they have not completed all questions). I have seen other posts related to this but I can’t get it to work (I'm not very techie...). I would really appreciate some help. Thanks very much in advance!
Hi, I accidentally started an account on the wrong email address and now want to delete that account. Unfortunately, I can't log on to the support site, even though I can log on to this site and into my account. So how do I delete it?
Hello. I'm trying to make a survey using embedded videos, but I can't insert that in a question. Actually, I can insert this, but when I run a preview, it does not work. Is it possible to use videos in a survey? I've tried with FLV, MP4, AVI...
Hi I am running a survey and planning to send Tango rewards as incentives to the survey respondents. The problem is that when I try to create a New Task under Actions, I don't see Tango Card. I am based in Canada, so not sure if this makes a difference.
I am trying to design a report that will show a thumbnail of the image that the respondent uploaded. If it helps the report will be for our Registrar and will list student names and a (hopefully) image of their insurance card INSTEAD of the name.
I'm trying to create custom variables for my client's Fiscal Quarter and Fiscal Year, which are on a different calendar than the normal calendar year. I can create categorical numerical or text values in Data and Analysis -> Analysis -> Create Variable; but that doesn't translate into the dashboards as a date variable for trending purposes. I also tried Data and Analysis -> Tools -> Create New Field. It can create a date variable, but it looks like every record needs to be updated as data is collected (not feasible for this 5-year study). Any ideas?
Hi all, hope I can get some help with this issue. I have a survey with an email trigger that sends an email to three email addresses as soon as someone completes a survey. It was working fine a few months ago, but now only the first email address in the list gets an email and the other three do not. Does anyone know what might be causing this problem?
Does anyone have experience at a university using an API to move data from a survey/form into BANNER (erp) system? We want to use Qualtrics for our graduate application. (I'm not in IT and am not familiar with how API's work, so basic info to start with would be most helpful).
I tend to find that there are quite a few pros and cons of email triggers vs email actions. I have a fair amount of email actions in my surveys and I have to make copies of those surveys (6) changing the values of embedded data fields from one to another and a few other specific changes within my survey. I could make it one big survey, but it would basically be insanely big with a fair amount of variables within the survey. That being said, I prefer to use actions versus emails primarily because I can copy Actions within a survey and cannot copy triggers within a survey (unless somebody knows a way?) and I can also name them something that makes sense visually. The nice thing is that triggers remain when copying a survey. It would be really nice for me, however, with the large amount of actions there will be in each survey, if those would copy when I copy each survey to edit a bit, then it would save me some time (some will be 40 or so triggers in each survey) Any suggestions?
I am working on creating a Ticketing process based on responses to a survey. When a survey response is recorded, a ticket is created. I have set up the email to go to the follow-up team. However, I would like to also send an email to the survey respondent confirming submission of the survey, but the Reply-To address be the email address that will add a message to the Activity log of the Ticket. This way, if they have any follow up comments, everything is kept within the ticket record. How can I set up this email on Ticket Creation to go to the survey respondent and Reply to the ticket?
There are some surveys that are listed when I log into the web site but don't appear in the list I get when using curl -H 'X-API-TOKEN: ...' '.../API/v3/surveys' or when I use a python script containing url = base_url + '/API/v3/surveys/' header = {'X-API-TOKEN': secret_token} # (1) generating the request object req = urllib.request.Request(url,None,header) # (2) Make request response = urllib.request.urlopen(req) data = json.load(response) I can't see what's special about the non-appearing surveys. Any ideas? _Later ..._ I hadn't read the documentation properly. By default only the first 100 surveys are listed. Thanks to the helpdesk for pointing that out.
Hi all, When sending an SMS distribution, the SMS received by the customer will have a "Sender" that will usually be a phone number of the country. I believe that phone number is the one provided by the supplier of SMS services that Qualtrics use. But, rather than the number, is there a way to customise it? For example for UK, rather than sender of SMS being +44 7903 568 586... could it be "Client's Company Name"?
Hi All, Does anyone know if it is possible to copy filters from one survey project to another? I have a large amount of filters associated with a now archived survey (project) and need to either copy them to the new survey or recreate all of them. Any help is much appreciated. Thanks much! Jenn
I already uploaded 500 contacts that had the same structure in the CSV and it worked perfectly fine. I am using Mozilla Firexfox as browser, a MacBook and Excel for mac for creating the CSV. Any help is appreciated!
Is there any way to clear the selected answer from one particular question when a respondent retakes a survey using the retake link?
When creating the ticket task, I see where I can edit the data that will go in the email notification but we are wanting to edit some of the aesthetics. -Edit from name and email -Remove Created date -Edit font -Color changes Is there a way to change these things? Note, this isn't for an email task but for a ticket task notification email. !
Hi, I am a Qualtrics newbie, so far not experienced any issues with my surveys, but working on a current survey I have a warning message at the top of my survey: 'Warning: No entry in fromSelectorMap for selector: TB' When I try to preview the survey I get a 'Sorry, unexpected error has occurred' and I do not get the survey in preview form. I suspect these two issues are related. Can anyone enlighten me? Thanks for your help! ROBERT
Hi, I am running my first life cycle project. It is an onboarding survey, that will be sent after 2 weeks being in the company. I would like to make sure that participants only take the survey during their third or fourth week tops. I don't want them to take the survey after that, because then it would not be a survey on their second week. Is it possible to define that for the project? I only found the nomral expiration dates, but it does not solve my problem, because I would need a different expiration date for each participant, based on their entry date.
In the reporting of a survey (under reports) is there a way to place a time stamp in the report. I have one where they can access the link to the report and want to show when the data was refreshed. Is there a way to do this?
Since there is no official documentation on how to do this and I'm not familiar with Python, I'm pretty confused on how to do this. I was given this code by a support person but it's not working: Python 3 import requests import json import io, os import sys import pandas from pandas.io.json import json_normalize Setting user Parameters apiToken = '[ID]' surveyId = "[ID]" fileFormat = "csv" dataCenter = ‘[Datacenter]’ Setting static parameters requestCheckProgress = 0.0 progressStatus = "inProgress" baseUrl = "https://{0}.qualtrics.com/API/v3/surveys/{1}/export-responses/".format(dataCenter, surveyId) headers = { "content-type": "application/json", "x-api-token": apiToken, } Step 1: Creating Data Export downloadRequestUrl = baseUrl downloadRequestPayload = {"format": fileFormat, "compress": False, "useLabels": True} downloadRequestResponse = requests.request("POST", downloadRequestUrl, json=downloadRequestPayload, headers=headers) progressId = downloadRequestR
Hi, I'm a currently working in a projet where I need to weight 3 variables (raked weighting). I was able to add 2 variables in the weighting section, but the platform would not let me add the third variable (age - that comes from ED). Is there any way I can make it work? Thanks for your help!
By completing the servey, I get the message "Sorry, an unexpected error occured. #B.329th90.jtscflsq" What went wrong?
Hello, I am interested in using Chatplat for my study and I wonder if I can design a fake chatting room on Qualtrics by using a chatbot (not human confederate) to send pre-designed messages to participants. Specifically, I would like to make my participants believe that another participant is conducting the same study simultaneously; participants will believe that they just join in the chat room, and will wait for their partner to join in the room for a short time. After 10 seconds, a fake participant will send brief pre-designed messages (e.g., "Hello! I am XX. I am from XX"); Here, the fake participant should be a computer (I.e., chatbot), not actual human confederate. Participants will also send short greeting messages to the fake partner and once they exchange messages, they will do a series of tasks together that are embedded on Qualtrics. Do you know any function that I can design this situation? I have Chatplat.com account, but it seems human being should moderate the chat,
Hi, Is it possible to make the Smile Graphic Slider assign a value to its default neutral position? Currently, if you don't move the slider at all, it registers as "no answer". I would like it to record the value 3, as if when you do touch the slider and slide it to neutral.
Hi All, I'd like to make a spacer column / blank field in my simple table widget of a dashboard in order to make it more visible to identify different sets of date ranges, eg YTD and last 30 days. I've tried using the formatting rules but this doesn't always work as when you get a blank value the cell display '-' and you don't get a colour base don the format rules. So to turn this on it's head, I though about creating a blank column to act as a white spacer between sets of values. Is there a way to create a field that remains blank when displaying in a dashboard simple table AND will not display a '-' or N/A? The pic attached show the table I'm trying to split in a more visual way AND without having to use two widgets. I'm familiar with embedded data and the dashboards setting page so if anyone has done this already it would be good to known what worked best and the caveats. Thanks very much Rod !
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