How to delete my account?

Question

Hi,
I accidentally started an account on the wrong email address and now want to delete that account. Unfortunately, I can't log on to the support site, even though I can log on to this site and into my account. So how do I delete it?

KendraR · Accepted Answer

Hi, @AnCath! In order to access the Support Center, your account must be verified. To verify your account, you will need to locate the email sent to your inbox when the account was created. If you can't find the email, you can have another email sent to you by logging in to your Qualtrics account and selecting the "Resend verification email" button on the bright yellow banner on top of your Projects page. After verifying your account, you should then be able to log in to the Support Center and contact the Support Team! &#128515;

Kate · Answer

This inability to contact support causes more problems! This is even a support article topic, but you wouldn't know that becasue you cant sign in to see that they have handy dandy articles  :(  They need to figure out how to make this system better..... If you are not the brand administrator on your account, here is information on how to contact them so they can delete your account: https://www.qualtrics.com/support/survey-platform/getting-started/help-and-feedback/#QualtricsAdministratorIf you are the brand administrator, here is information on how to delete accounts:https://www.qualtrics.com/support/survey-platform/sp-administration/managing-users/creating-and-managing-users/#DeletingUserAccountsIf these options fail, here are the numbers you need to call support:  !

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