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Discuss Survey Platform solutions, best practices, & more.

  • 4,354 Topics
  • 10,564 Replies

4354 Topics

E
EyalR
asked in Survey Platform

Is something bad going on with Qualtrics?

Hi all,I'm hoping to gain some insights into whether others are facing similar challenges with Qualtrics. In my role managing our Qualtrics license at my university, I've noticed an unusual situation this year: we haven't received our annual license renewal notice, which is typically issued around September.I've attempted to contact Qualtrics repeatedly over the past three months, using both direct contacts and Qualtrics support channels, but I haven't received any response. This is quite unusual compared to my years experiences with them.Additionally, a colleague at another institution also had difficulties engaging with Qualtrics for a product demo. It took her multiple emails and two weeks to get a response, and when finally a Qualtrics representative emailed back and scheduled a phone call - no one called.Is anyone else encountering similar communication issues with Qualtrics, or does anyone have any insights into these recent changes in service?Thanks.

33
Michael_Cooksey
Administrator
20 days ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform

XM Communi-tea Poll: How many customer experience surveys should you send? 🫖Poll

It’s time for an XM Communi-TEA poll! 🫖Tell us: How many customer experience surveys should companies send out each year?Choose from one of the answer selections, and tell us more in the comments! 

93828
Michael_Cooksey
Administrator
7 months ago
M
Marla
asked in Survey Platform

How do I make a part within a piped text into different loop-specific pipes?

Dear community, I have quite a complex question so I will do a short and a detailed version (thank you in advance!!!!! I am a newbie and very confused):Short version:I pipe embedded data into a text entry field but I want part of that text to be loop-specific. How can I achieve this?or:How do I make choices from an MCQ randomize only in the first loop, while piped text within these choices stays loop-specific across all loops?Detailed version:I have a block, which contains a randomized question where the choices are different vignettes that I want to randomize (different names + pronouns for different vignettes). These vignettes are then transformed into embedded data fields using JS. Qualtrics.SurveyEngine.addOnload(function() {var q = jQuery("#"+this.questionId);q.hide();q.find("label.SingleAnswer>span").each(function(i) {Qualtrics.SurveyEngine.setEmbeddedData("vignette"+(i+1),jQuery(this).text());});})I then call the embedded data (vignettes) in my last Loop&Merge field:While I am c

23
SuhasM
Qualtrics Employee
1 year ago
F
Flintstone81
asked in Survey Platform

Calculating Results From a Matrix Table in Qualtrics

When I try to add piped text into the new field to do the calculation, it just shows the numbers, it does not sum. Is there a way to get the sum of the numbers from the question above it?EMERGENCY!!!

21
J
2 years ago
M
MTADSLB
asked in Survey Platform

Randomly choose blocks from 2 groups of already randomized blocks

Hi,I have 2 groups of blocks: a group "A" with 36 blocks from which I randomly choose 10 blocks to present to a participant and other group "B" with 72 blocks from which I also randomly choose 10 blocks to present to a participant. The problem is that when I randomize this 2 groups the platform is presenting to a participant 10 group A blocks together and 10 group B blocks together, although it changes the group order between participants, but I want that the 20 blocks presented to a participant be randomized between groups A and B (for instance: A1, B3, B4, A9, etc.) .Can someone please help me how to do this taking into account that I know nothing about programming and that this is the first Qualtrics survey that I developed? I would really need your very urgent help please.

18
A
Level 6 ●●●●●●
2 years ago
U
Level 3 ●●●
uhrxx005Level 3 ●●●
posted in Survey Platform

Thoughts on new Results Reporting

I'm curious what everything thinks of the new Results Reporting.

16
Swanand_Chavan_Ugam
QPN Level 4 ●●●●
8 months ago
B
Level 1 ●
biyingwudannyLevel 1 ●
asked in Survey Platform

how to change option button into images(thumbs-up)

Dear all,I would like to design a study that ask people to thumbs-up/down a message, so the logic of this is the same as multiple choices, but I just want to make the option button as an image- thumbs-up image. I will capture what I want to examine in the following: I'm wondering if anyone are good at this or can provide some suggestions? thanks so much!

15
B
Level 1 ●
1 month ago
C
Level 3 ●●●
Chhavi_ChLevel 3 ●●●
posted in Survey Platform

Preview link asking for platform login

Hi, I have created a survey and wanted to share a preview link to my stakeholder for testing.On accessing the link, its asking for a login. Is this a known issue?As earlier, we were able to show preview of the survey to the users irrespective of their platform account.

15
J
1 year ago
J
Level 1 ●
johLevel 1 ●
asked in Survey Platform

Pre-test and Post-test analysis HELP!

Hello everyone! I am making a pre- and post-survey questionnaires and will be comparing the results. I am hoping to get some help on what is the best way make the surveys for analysis. I read/watched videos to make one survey with pre-test, educational material, and post-test. I also was told to make 2 separate links for pre-test and post-test. What would be the best way to go about this? If 2 links are the best way for analysis, how do I link the two separate surveys for analysis (eg. paired t-test)? If the answers are as detailed as possible as I am new to this platform, I would appreciate it greatly. Thank you!!

15
LearningXperDesign
3 months ago
JohannesCE
Level 6 ●●●●●●
JohannesCELevel 6 ●●●●●●
asked in Survey Platform

Best practice question labels for auto-mapping in dashboards

Hi Community! What are the best practices when it comes to question labels? We have many CX Dashboards, Survey templates and Data Projects, so I need to optimize the labels for export and auto-mapping.The results of a question need to be exported to a Data Project, then loaded in a Dashboard as a data source. At the same time, the same survey will be a data source in a Dashboard. So in the Dashboard Data I want the auto-mapping feature to work as best as possible.But the Field names for variables in the Dashboard Data also need to be readable, otherwise I will have to adjust them each time I make a copy of the Dashboard template and add a new Sruvey as data source. Right now, I just have the question number to the left, and a code for the question in the Question Label field. Is this the best option?  

15
S
Level 6 ●●●●●●
8 months ago
M
Level 2 ●●
MCchuaLevel 2 ●●
asked in Survey Platform

How can I write my options on the left side and allow respondents to write in the write side.

I’m trying to figure out how I can recreate something like this in Qualtrics survey: I’m trying to achieve:Topic Acategory 1Category 2 Topic BCategory 1category 2 Then people can write in a text box on the right side of each category. Please can someone help.

15
G
Level 4 ●●●●
8 months ago
R
Level 2 ●●
RElsdonLevel 2 ●●
asked in Survey Platform

Timing questions caused custom code to stop functioning

HelloI recently added some timing questions to my survey without realising they caused my custom javascript to cease functioning (I am assuming this as no other changes were made). However, after removing all the timing questions the code still doesn’t function.  The code is supposed to take a value entered by the respondents and perform some functions upon the click of a button. These values are then displayed to the respondent.  Does anyone know what might be causing this and how to fix the problem.  Thanks in advance.

15
R
Level 2 ●●
8 days ago
TerriD
Level 2 ●●
TerriDLevel 2 ●●
asked in Survey Platform

Session expired, survey marked finished, customer wants to do survey

I know how to prevent the session expired message, however I have a customer who really wants to complete a survey but cannot because it is marked as finished in the directory. Since this customer has not completed any other surveys, can I delete them from the directory and all lists then add them back in and send a survey? Has any one had any success with this or have any other ideas?

14
TerriD
Level 2 ●●
7 months ago
F
Level 1 ●
ForuzLevel 1 ●
asked in Survey Platform

How to add survey #1 response ID generated by Qualtrics ({"ImportId":"_recordId"}) to survey #2 data?

Question 1: Is the response ID generated by Qualtrics ({"ImportId":"_recordId"}) a unique ID?Question 2: For a longitudinal study, Survey #1 was designed to obtain consent and collect first/last names, e-mail addresses, phone numbers, workplace names. The actual survey begins in survey #2. We do not want to move the personally identifiable data between surveys. We would rather either create a unique ID or use the response ID generated by Qualtrics (["ImportId":"_recordId") for survey #1 and move it to survey #2 as a new column. Is that possible?

14
Naman_Savla
QPN Level 4 ●●●●
9 months ago
M
MarkG
asked in Survey Platform

piping in text from dropdown displayed to respondent when different from saved for analysis

Hello,I have a text entry question that is using a supplemental data source (imported data project) with approximately 50,000 dropdown choices. In the manage autocomplete pop up, the variable I’m using for displayed to respondent is different from the variable used for saved for analysis. On a subsequent question, I want to pipe in the text of the choice the respondent selected, but when I try to pipe in the answer, the data that shows is from the variable used for saved for analysis. Qualtrics support tells me I can create branch ifs in the survey flow for each choice that can be selected, but that is not feasible because of the large number of choices. So it seems like some Javascript code could be a solution. If anyone can help with the Javascript for this, I would be very appreciative.Thank you.

13
M
6 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Survey Platform

Piped Text - All Choices, Entered Text, Help

Hi Everyone, Hope you’re all well.This is how my question looks. In the next question I want to pipe just the completed fields, so in this case Test 1, and Test 2.Using this option.I get…As you can see it also pulls the uncompleted field names – Artist 3, Artist 4 and Artist 5.How do I pull just the completed fields, so in this case Test 1, and Test 2.Thanks :)

13
P
Level 5 ●●●●●
3 months ago
E
Level 2 ●●
Em BraceLevel 2 ●●
asked in Survey Platform

Adding a link into a question response?

So I work at a college as an advisor for students. Sometimes when I meet with a student, they ask for really specific resources available to them. While meeting with student, I’m required to complete a document outlining what I spoke to the student about. The issue that I run into is if the student needs specific resources, I’m wondering if there is a clean way to add hyperlinks, or clickable link in a question’s response field so that when I submit the form, its sent to them with all the links intact. Right now, I have to write down all the resources separately, then send them the form and a separate email with links attached. Which is typically lost or misplaced. Please let me know if there is a way to do this. Not sure if it would require the question to include rich text or not. 

13
E
Level 2 ●●
7 months ago
I
Level 2 ●●
ivelisseLevel 2 ●●
asked in Survey Platform

What's the best way to match up a person's pre-test and post-test using different surveys?

We’re having each study participant complete a pre-test and post-test which have different questions. We’d like to match their responses. What is the best way to accomplish this match?

13
LearningXperDesign
1 month ago
N
NatalieO
posted in Survey Platform

Is it possible to randomize least fill a particular survey loop?

I'm looking to pipe open-ended responses from a question earlier in the survey into a 12-question loop specifically about that thing. Ideally, we'd like to use the categories selected in another question (that are tied to each open-end) to randomize least fill into this particular loop. What logic should I use to make that happen? This is a simplified version, but essentially, it's:Q1 Open-end form field (multiple)Q2 Matrix to categorize each open-ended form field responseQ3-15 Loop with form field responses piped in, randomize least fill based on categories in Q2

13
N
1 year ago
Tim
Level 2 ●●
TimLevel 2 ●●
posted in Survey Platform

Delete batch of responses in progress

I have the email addresses for 300 out of my 900 responses in progress that I want to delete. I want to record the remaining 600 responses in progress. Will someone please let me know the steps to delete a batch of 300 responses in progress using their email addresses?Thanks,Tim

13
Deepak
QPN Level 8 ●●●●●●●●
1 year ago
H
Level 2 ●●
HelpMeOutLevel 2 ●●
asked in Survey Platform

Separate End Messages

Hi guys,Urgently require assistance. I’ve looked at almost every post relating to this question but nothing seems to be working for me.I have a main survey. Only by answering YES to the 3rd questions can you proceed with the survey (think of it as a selection criteria question). If you answer NO, I want to the survey to end (“you have not met the selection criteria”).  IF Do you currently study psychology? No Is selected        → End of SurveyI’ve tried everything, I’ve used the skip logic, I’ve gone into survey flow and added a then if branch (from which I’ve added a end survey branch and used the customise button to override the default end message - tried the custom end, I’ve also tried creating a new survey so that I can redirect using URL to the other end message). NOTHING. Is. Working. I keep getting directed to my main end message.  Please help me. x.x

13
H
Level 2 ●●
11 months ago
D
Level 1 ●
DanielSpitzLevel 1 ●
asked in Survey Platform

Transferring data from one questionnaire to another

Hello,I'm trying to transfer data from questionnaire A to B.The data mentioned are the personal scores each participant scored on questionnaire A, while questionnaire B is the graphic feedback (there's a reason to separate the scores from the feedback).But as you can imagine, I couldn't work it out.I've tried to modify questionnaire B's URL address, but it didn't work when I answered the preview version of questionnaire A (the scores were calculated and appeared), I was transferred to questionnaire B but the data wasn't.https://huji.az1.qualtrics.com/jfe/form/SV_bBeEZXpQsngj6zc?sd=5&st=6&he=7https://huji.az1.qualtrics.com/jfe/form/SV_bBeEZXpQsngj6zc?sd=${e://Field/sd}&st=${e://Field/st}&he=${e://Field/he}https://huji.az1.qualtrics.com/jfe/form/SV_bBeEZXpQsngj6zc?sd=&st=&he=The parameters are sd, st and he. Which are all scored automatically on qualtrics and are also considered embedded data... So I just can't find out what I did wrong. Please help.Best,Daniel

13
AmaraW
Administrator
1 year ago
A
Adriano
asked in Survey Platform

2x2 within subjects design (no repetition - counterbalanced)

I have a fully crossed 2x2 within subjects design in which participants will receive 4 stimuli that are accompanied by two different features (i.e. experimental factors).Participants receive 4 statements and these statements are either a) approved or b) disapproved by a c) ingroup or d) outgroup.Each participant should receive: 1 ingroup x approval image, 1 outgroup x disapproval image, 1 ingroup x approval image and 1x outgroup x disapproval image.Group x feedback combinations should therefore randomly vary across the 4 images but each participant should receive all four possible combinations. This means, qualtrics needs to remember which combination has been shown and subsequently reduce the pool of options to present to participants. Thanks in advance!

13
A
Level 6 ●●●●●●
2 months ago
praveengeorgeix
QPN Level 4 ●●●●
praveengeorgeixQPN Level 4 ●●●●
asked in Survey Platform

Meta data not populating.

Hi all,I created a meta data question as the first question.For some reason the data is not getting populated in database.Is there any reason why?Pease find screenshot below. I tried in a test survey and it works fine.Could you please see what could be causing this? Thank you,Praveen

13
ArunDubey
QPN Level 8 ●●●●●●●●
10 months ago
E
Elisabethan
asked in Survey Platform

Adding a 'not applicable' to a Constant Sum question

Dear community,I would like to add a 'not applicable' option to a Constant Sum question. What I have now is this:Where I ask every participant to indicate their language preference per domain. However, it might be that this domain is not applicable to the participant (e.g. they don't go to school) so I want them to have the option to say 'not applicable'. Right now, I used a temporary fix by asking them to fill in 100 points on 'not applicable' ('niet van toepassing' in Dutch) but this doesn't seem like a very elegant solution. Does anyone know how to make this more user-friendly? Maybe there is a code I can use?Thanks in advance! Elise

12
J
Level 2 ●●
8 months ago

Productivity playlist

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