Replies posted by Nam Nguyen | XM Community

Replies posted by Nam Nguyen

666 Replies

S
shiprat
asked in Survey Platform

Excluding responses from analysis but not deleting

They indicated their role in the “open text” field.   @shiprat You can create a TextiQ topic, name it “clerical staff” and use keywork search + manual tagging to put all the responses in it. Then with filter you can exclude the topic without deleting responses.Hope this helps

2
S
2 months ago
S
Level 1 ●
sdevrezLevel 1 ●
asked in Website & App Insights

one survey for each specific article for embedded website feedback

Hello @Nam Nguyen ,    Thank you for your response. However, unfortunately there is no survey button.  The survey is placed in the end of all the article as an embedded feedback. There is nothing to trigger the survey. Then you can trigger at creative display instead of interaction, however there’s a catch: The event will go off at the start of the survey, you won’t know if they completed.

4
S
Level 1 ●
1 month ago
S
Level 1 ●
sdevrezLevel 1 ●
asked in Website & App Insights

one survey for each specific article for embedded website feedback

Hi @sdevrez,You can use this https://www.qualtrics.com/support/website-app-feedback/intercepts-tab/edit-intercept-section/action-set-options/adding-event-tracking-triggering/#TriggeringanEvent to modify cookies if someone click on the take survey button and then use that as condition instead of duplicating survey for the condition usage.Hope this helps

4
S
Level 1 ●
1 month ago
A
ArS 4256
asked in Survey Platform

Populating questions using embedded data

@ArS 4256 You’re a fast learner 💪

4
A
1 month ago
A
ArS 4256
asked in Survey Platform

Populating questions using embedded data

Hi @ArS 4256,Your idea is exactly how you should do it in Qualtrics. You keep a contact list updated regularly that contain the worker categories as embedded data.Follow this to set data from contact list: SettingValuesFromAContactListThen you can use that data in the survey flow as condition for your display logic to show only the right question for the right person. Display Logic (qualtrics.com)Hope this helps

4
A
1 month ago
B
Level 1 ●
BYCHUA_SGLevel 1 ●
asked in Survey Platform

Branch logic structure

Hi @BYCHUA_SG You can line up your “Goto” collumn as destination of the skip logic, “Options” as condition and the “Question” is where the logic gonna stay. Eg: Q1 you can set this logic:Hope this help

4
TomG
Level 8 ●●●●●●●●
2 months ago
P
Level 1 ●
Paula_Calderon_IZOLevel 1 ●
asked in Employee Engagement

Integration of widgets from flourish or Data studio

Hi @Paula_Calderon_IZO, it’s might not be easy to pull graphs or widget from other platform to Qualtrics. But with this developer portal you can create your own widget, another type of views for the data as you wish. You might have to make your clone version of floursh or data studio graph.More detail: Developer Portal (qualtrics.com)

1
Nam Nguyen
QPN Level 7 ●●●●●●●
5 months ago
F
faemfaem
asked in Survey Platform

Need help with duplicating a survey workflow and changing the connected Google Sheet

@faemfaem What do you mean unable to change? Is the set-up showing any error message or indication?

3
R
5 months ago
P
Level 1 ●
PAZLevel 1 ●
asked in Survey Platform

Changing recode values after survey responses have started

@PAZ Make sure you pick numeric value when downloading the dataHope this helps

2
P
Level 1 ●
5 months ago
C
CVllrsa
asked in Survey Platform

Carry forward choices are not updated when answer from previous question is changed

@CVllrsa The pip-text should’ve changed. This is some kind of unexpected behaviors. I suggest you to contact Qualtrics support to handle this issue.

1
Nam Nguyen
QPN Level 7 ●●●●●●●
5 months ago
E
Evie
asked in Custom Code

Is there a way to make a conditional branch based on the summation of participants responses?

@Evie Yeah, coding will be more efficient, but I don’t know if there’s anything change that you can alter the code by yourselfInstead, you can make branch condition out of this math operation: https://www.qualtrics.com/support/survey-platform/survey-module/editing-questions/piped-text/math-operations/Hope this helps

1
Nam Nguyen
QPN Level 7 ●●●●●●●
5 months ago
A
Level 5 ●●●●●
ash123Level 5 ●●●●●
asked in CX Dashboards

How to lock only one filter date on dashbaord?

@ash123 You can add 2 Andvance filter. 1 is locked at after Aug4. The other is open for editting  

2
A
Level 5 ●●●●●
6 months ago
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Level 2 ●●
jinxLevel 2 ●●
asked in Custom Code

Extra white space above star slider

@jinx Then you can use this code on the star question JavaScript to target it onlyQualtrics.SurveyEngine.addOnReady(function(){jQuery("#"+this.questionId+" .QuestionText").css({padding: '0px'});}); 

4
Sachin Nandikol
QPN Level 5 ●●●●●
5 months ago
valdy34
Level 2 ●●
valdy34Level 2 ●●
asked in Survey Platform

Adding Customer Name to Survey

Hi @valdy34 Adding customer name in the survey will create a sense of personalization and somehow more thoughful feedback. However, some customer might have privacy concern of their name being used. I think with a post call survey things should be customize within survey is the call date/time and and call reason, some thing to remind them of the experience. Customername is an add-on.

2
A
Level 5 ●●●●●
6 months ago
N
NicolaMangra
asked in Survey Platform

piped embedded data blank

Well I’m trying to design a repeated dictator game and I found a template on smatriqs so I thought to work on it. the template just matches two participants, one is the sender who can send some money and the other is the recipient who in fact, receives the data generated in the sender branch. My design would like to be the same but with group of three people, 2 sender and one recipient. Also I would like to make them play for n times but that’s another story. I still do not understand fully if what I have in my mind can be done on qualtrics but It is seems it can be. Maybe working on the template directly was not the best idea and I should restart from the beginning creating my own survey? but still I do not understand where the problem is with this by the way..   @NicolaMangra If this is a template, then the survey flow is just the tip of the ice-berg. I’m affraid the hidden path is a bit complex for you to investigate. Like I said, Javascript might be somewhere in the first 3 blocks

5
Nam Nguyen
QPN Level 7 ●●●●●●●
6 months ago
T
Level 1 ●
T2deBLevel 1 ●
asked in Custom Code

Randomzing names, using embedded data and javascript, and view text/graphic in dataset

@Nam Nguyen If you want a rate like that the viable option is to randomize 5 element in survey flow with 1 of your desire outcome and 4 others. So 4 block of normal Navn and 1 block of Navn=, , , ,

9
T
Level 1 ●
6 months ago
R
RLord
asked in Survey Platform

Not all rows of embedded data show up?

OK if anyone is still following this thanks for the tips. I copied my project so I had a sandbox.  Exported the responses, (figured out the best export type to use), added the missing metadata to the responses, imported them back into my copy.  All good, EXCEPT in the “configure import” step, ALL the dropdowns default to “Ignore Column” and I have to go through each one and select the correct question or data element in the dropdown.  When testing with some smaller imports it would populate all the dropdowns correctly.  Is this happening because I’m adding new columns? @RLord It’s normal mapping them back. The whole auto-mapping import stuff is a bit complicated. Just remember some field that you have to leave out: RecordDate, ResponseType, ResponseID... Why do you have to leave out those fields?  I included ResponseID and it didn’t seem to matter.  Of course I was importing those results with added data into a COPY of my original survey so it didn’t create

9
Nam Nguyen
QPN Level 7 ●●●●●●●
6 months ago
A
AWalton
asked in Survey Platform

Transferring ownership of an imported data project

@AWalton I don’t think Imported Data Project is transferable via Transfer Ownership. It might be unable to transfer at all.

2
A
Level 5 ●●●●●
6 months ago
V
Level 2 ●●
Vishal BediLevel 2 ●●
asked in Integrations

Embedded data option not available in drop down when setting JSON event

@Vishal Bedi Did you send the embedded data with JSON? Check back with your test event.If your field is there but doesn’t got saved. You can add custom path to save it directly for later use in following task with advance setting 

3
Nam Nguyen
QPN Level 7 ●●●●●●●
6 months ago
N
NicolaMangra
asked in Survey Platform

piped embedded data blank

@NicolaMangra In branch R, I don’t see any other way that transfer1 & 2 can get it’s data except from the beginning of the flow at the 3rd set embedded data block. Did you some how populate the transfer data before the branching. Like what I said in the previous reply.Imagine participantRole = R, your survey go pass the 3 set embeddeddata block and 3 survey block then skip P1 & P2 (the only place where it’s get transfer the data) and go straight to R branch. How can you see transfer2. It’s making nonsense and there’s some hidden thing with your survey (even participantRole= random, how can you branch for value P1,P2,R????). The problem is not with your survey flow, maybe there’s some Javascript somewhere or you have transfer2 as contact data…etc Idk...😓You said you’re new but this survey doesn’t looks like it’s come from a new guy. Is this even your survey?

5
Nam Nguyen
QPN Level 7 ●●●●●●●
6 months ago
R
RiikeBueno
asked in Qualtrics API

Capture Email Sent Date in Survey API

@Nam Nguyen thank you for your response. I could bring some information, but now I need to export all the distribution ID I have to bring that information. If you guys have any function in Python would be great. @RiikeBueno At the link I gave you, there’s an UI for you to set up the parameter and a sample code with python, you can actually test your API with itHope this helps

6
P
Level 2 ●●
6 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Pop Up Intercept - Embedded Data

@parkie_0007 Did your website URL contain those parameters? If it doesn’t, you’re getting nothing.What behind “Value URL Parameter” should be the actual parameter on your link, your URL, not embedded data. And your Embedded data in survey flow just need name, the value will be pulled in automatically.

1
Nam Nguyen
QPN Level 7 ●●●●●●●
6 months ago
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Level 3 ●●●
Tata CLevel 3 ●●●
asked in Survey Platform

Survey builder

Hello @ash123  Thanks for your answer. I mean the gap at drop down boxes left, in order for the drop down boxes to be aligned with text above at the very left  Is my explanation clear enough ?  @Tata C It’s hard to do custom with this dropdown in flat layout because the CSS got marked with !important and I can’t overwrite it. If you use modern or classic layout, you can align the dropbox with this custom CSS, change the px number as you like..Skin .MC .DL .QuestionBody {     padding-left: 0px !important; }

4
T
Level 3 ●●●
6 months ago
V
VyxlSantos
asked in Custom Code

Auto Hide Options Based on Another Question Response

Sharing here my source code: It works in a sense, but the output isn’t looking good. The options are overlapping each other @VyxlSantos You should put your code in text. It’s better for diagnosing

3
V
6 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Survey Platform

NPS Question - Different Question Copy

@parkie_0007 NPS - Net Promoter Score is someone who can be your brand ambassador. Through word of mouth they talk good/bad about you. It’s %promoter - %detractor and vary from -100 to 100How satisfy is CSAT on how they feel about you. Usualy a %topbox measure from 0 - 100%Different purpose, scale point, method. You can’t replace one by other.

2
A
Level 5 ●●●●●
6 months ago

Productivity playlist

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