How is the minimum number of answer that I need to use text IQ? Thanks!
Why has Qualtrics changed this condition? :Note: Custom origin domains activated before May 10, 2022 do not require an additional SPF and MX record; the SPF or MX will show as “Not verified” in the Admin tab, but the domain can still be used to send emailsMy clientes is asking about this topic because his MX is already used by other platform... and they don´t want to use a subdomain...
Hi, I am using a custom From Address, but I have some dudes about it:Example:I have the domine: @nameofthecompany.comWhen I create the account of the email for example: surveys@nameofthecompany.com Is better to sett-up a noreply@ameofthecompany.com email.I know that in many configurations for third parties and sending mail, there are validations and the mail must already be created.So, once I´ve created the domain can I customize the information before @Thanks!
Hello, I have the name and surname in capital letters in my directory and when I personalize the email I would like to use this data but in small letters. How could I?Thanks!
Hello everyone, I have the following issue: for the safety of our client we carry out phishing campaigns but now we want to send a relational study from qualtrics and we are worried that people will not answer. Any solution proposal?
Directory error: We can´t find the answer... What does it mean?
When I send an invitation email and reminder with inline NPS inside deforms the image on some devices. How could I fix it? Thanks a lot
We are currently sending end-of-purchase emails to all customers who complete a purchase. I would like to include in those emails a link to a Qualtrics survey but one that is personalized and that I know who the customer is. The problem is that the sending of that survey is not done from Qualtrics. The flow would be as follows: the client contracts with us and that is the trigger to receive an email from another platform and wants to embed the personal link. Some help? Thank you
I would like to force responde of the open entry of the answer called "Otro, ¿cuál?"
Hello, I want to setup an App Intercept (Mobile App Prompt) with the following conditions:If the user show the intercept and canceled the survey, that appeared it again. If the user show the intercept and don´t complete the survey, that appeared it again.Thank you in advanced for your help!
Hello, I have uploaded a database with some embedded and transactional data. And I don't want to lose my history but my embedded and transactional data fields are now called differently even though the information is the same, what can I do?
Hi, How can I create a ticket close within SLA in Qualtrics?Thanks
How can I change my transaccional data imported form a SFTP?
Hello, I have the following problem. I have two systems that generate a CSV file with embedded data. And the problem is that two fields contain the information of the name of my supervisors and when it comes from the source it would be the Supervisors_A field: "supervisor name" and then Supervisors_B in that row the situation is: "N/A" and vice versa. How can I solve to have a single one with all my supervisors and eliminate the N/A. Thanks, I have tried grouping them as generic fields and it gives me an error.
How could I in a form autofill a field based on another field's value? Thanks
Hi,How can I personalice my form question? I need smaller text boxes.Thanks
Hello, I would like to have an alert for those clients who are recurring detractors. Can I detect it in the directory? In some metadata of the survey? Or in the dashboard? So to speak, have a group of recurring naysayers and notify
Hello, I would like to include the incomplete answers that I keep in the response rate. How can I do it? Currently, the incomplete responses saved are not being reported to me ... Example: I have 4 customer responses registered but only one of the customers has completed the survey 100%. And in the dashboard, it appears that I only have 1 finished answer and I would like the 4 to appear. Thank you
Hello, I have any questions about how the exclusion of contacts from the directory works.On the one hand, if I have a list in which I daily upload contacts manually and send them manually, how can I exclude from that shipment the contacts that I already uploaded the day before?On the other hand, if I have a list and select it to do daily surveys and I have programmed 90 days of quarantine in my directory, what will happen when those 90 days have passed for some of my contacts? Will the survey be resent to them when I select that distribution list? How could I exclude it? Thanks!
I would like when I load my contacts, general personalized links and an excel was generated in an automated way. And that it reached me in an email, is it possible?Thank you!
I would like to tag the different paths of my survey but when I use embedded data is doesn´t work. Any ideas? I attached a photo.
I want to customize my URL for a benchmark survey. So I do not want to have my company name in the URL. Could I do that? If It is possible, how? Thank you!
Hello,I am making an SMS survey and I would like to change the name of the sender. I attached a picture. For example, when I receive the SMS from my survey is form 112 but I would like to name it as *Name o the company.
What type of format do Qualtrics accept to receive information (operational data)?Tsv, CV...
Hello everyone, I am developing a survey and I would like the CSAT question to look the same as the NPS question, how can I get it? I add images. Thank you
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