Hello, has this happened to anyone else?Background: We have workflows set up that have worked for years emailing to different addresses with our domain, both user addresses (e.g susan@ourschool.edu) and distribution addresses (e.g. it@ourschool.edu).Problem: On Thur Apr 18th, all distribution addresses stopped working - we’ll test and upon survey submission, emails will successfully be delivered to susan@ourschool.edu but not it@ourschool.edu. I talked with Qualtrics support & they can check individual addresses like it@ourschool.edu , and for each they’ve said that Qualtrics has flagged the addresses for being marked as spam too much, so we have to one by one ask Qualtrics to unflag the address and then it works again.Question: Nothing has changed on our end. Qualtrics says nothing has changed on their end. We have all the allow list addresses, etc, in the firewall. But for some reason, suddenly we are setting emails from noreply@qemailserver.com as a high spam score even though i
Hi Qualtrics Community, I’m new to qualtrics and am working on putting together a social network analysis questionnaire where I am asking my respondents to “Please list all the formal organizations you’re affiliated with and your role within them”I am adapting this from a paper survey where I am asking them to manually write these down, but I want to have an online option.Currently, I am using the text entry multiple lines option (pressing enter after each affiliation), but I would like to organize this reflect the separate entry format. I am also open to adding a multiple choice option for an individual’s role in an organization. Does anyone have any recommendations about how I would organize a question like this in Qualtrics? Thanks, John
Qualtrics Newbie, here. We are a nonprofit org with a very limited number of user licenses. Is it possible for someone who is not a “user” to do anything with the projects/surveys we create? For example, we will have a templated post-class survey that we will need to duplicate dozens of times over a year and send out to class participants. Can someone outside of our licensed users do this (update the template for the class, import data to embed, view/download results)?
I have an embedded data field in my survey flow that I use to pipe in the totals generated from my constant sum matrix table. When I generate the PDF from a response the embedded field shows up at the bottom. Is there a way for me to hide this from the PDF?
Well-versed in XM but first time using core survey project with contact list. All my results filters seem to be searchable text fields instead of being populated with a list of values to select from. I’ve embedded contact metadata in my survey flow for everything. What am I missing?Also looking for a participation % type widget that I cannot seem to locate.
Hi, are there Qualtrics trainings (videos etc.) on building dashboards in Qualtrics? Thanks!
I regularly distribute Qualtrics surveys via both email and SMS distributions. One persistent problem I’ve encountered is that the reminders I set up for both emails and texts do not automatically exclude people who already completed the survey via the other communication method. So if someone uses the email link to complete the survey, they will continue to receive SMS reminders, and vice versa. I’ve looked around for a solution to no avail. I wonder if I’m missing something that can fix this? Many thanks in advance for any tips or suggestions! Ben
Hi,I wanted to show the response summary before submitting the survey. I added a submit button to the last question of my survey and configured the below in survey flow: But my survey response is coming after I click on submit and before the end of survey. Can someone help me understand if it is possible to show the response summary before I click on Submit
Is there a way to merge a report for two surveys with similar questions?I was stuck with a malfunctionning link when I wanted to send a reminder and had to cretate a 2nd but identical survey. I now have two reports that I would like to merge into one with the 2 sets of responses. Is that possible?Thanks
Hi, I have a related question on special links like emails. How do I add an email link so it opens to an email page for the respondent to send an email to -- is there a feature in the question editor?
Hi, I am adding a hyperlink that directs respondents to an outside website when they click on it, in a survey question text. I have the rich text editor open, is there a feature to create a hyperlink? Thanks!
I distributed a survey and had some emails come back as hard bounces as their email address was incorrect. I am wondering what the “best way” to go about getting this corrected and the distribution set up for them as I want to resend the survey invite asap.1-Do I update them on the contact list and then set up a new distribution for them?2-Is there a way I can keep them on the current distribution and just resend their initial invite so that their reminders will be in sync with all other invitees.
Hi everyone, a true Qualtrics newbie here with very little expirience and a dreading deadline.I know I should’ve done this before, but I thought I’d just follow the instructions and it’ll work. But I get stuck at the last step. So here is the situation:I have 160 participants divided into 4 groups by the type of intervention, the group is assigned in advance, they will be asked to confirm their groups in the survey I need them to take a survey before the intervention and then after 5 weeks to take the same survey with 1or 2 extra blocks. What I need is to see how their responses on the same survey have changed within thesee 5 weeks. Basically I want to see if every individual has a higher score or a lower score. And then of course to compare the groups with eacht other.I thought I’d just use the pulling data option https://www.qualtrics.com/support/survey-platform/common-use-cases-rc/pulling-data-into-a-second-survey-longitudinal-surveys/ But I get stuck at the last steps. I thought I'
Hi, I am trying to add response options to a side-by-side question of statements and drop down selections. I want to add for Column 1 drop down - Annually, quarterly, monthly etc. and for Column 2 - Birthday, Work, School, etc. How do I edit the drop down lists for Columns 1 and 2?
I have a series of questions that ask respondents to select how they taught a course before, during, and beyond a given time frame. They should only be able to select a single option under each of the three columns, but when I preview the survey I can select multiple options under each column (even with single answer selected under column options. Any ideas as to fix this issue?
I have a survey and at the end of it I am redirecting it to a brand new Qualtrics survey. I need to be able to collect the response ID from the first survey and match it with the response ID from the second survey. So, I thought I could take the embedded data responseID and add it to the url that redirects it to the second survey. The redirect process works.My link looks like this: https://abcdef.co1.qualtrics.com/jfe/form/GT_cVBYTRFefgZLYY? RID=${e://Field/ResponseID?format=urlencode} I’m not sure if this link is incorrect or I am just unable to export the now pulled over response ID. But when I compare the response IDs between the two surveys they do not match. I also tried to pull over an embedded field Center with the same process, a field that does not originally come with the survey and could not locate that field in the second survey at all.Am I supposed to add RID as an embedded variable in both surveys? I did try and it didn’t seem to work. Do you have any recommendations?
We will be administering curriculum-based assessments via Qualtrics to measure learning gains in high school students pre- instruction vs. post-instruction. In the past, we have tried a number of strategies to get matching pre- post-data with a minimum of human-hours required to find missing or incorrectly entered matches. We have not found a satisfactory way to force validated matching options. We typically have to match anywhere from a few hundred, to about a thousand pre- and post- assessments. As you can imagine, doing this manually is extremely time intensive. Here are the things we have tried so far:we have assigned ID numbers to students that they needed to remember for their post test. Results = not great - many forgotten numbers, numbers entered incorrectly, students entering made up numbers, etc. We have assigned ID numbers based on patterns (first two letters of the teacher’s last name, class period as a two-digit number, and school-based student ID number). Results =
I'm trying to duplicate a previous project so I can modify it a bit, but an error message shows up 'there was a problem with the request. please refresh and try again'.I've refreshed and tried again multiple times, but I cannot copy this one project. Other projects can be copied just fine. Any tips on how to solve this? thanks.
I see the Directory but I do not see “Settings” anywhere as shown in the user guide. I am wanting to change the “Contact Frequency Rules” along with some other items. What am I missing?
How best start creating contact list for a survey distribution? Any hint/help would be appreciated.
I’m a total noob with Qualtrics and I’m starting data analysis for my survey now. For now, I just want some descriptive statistics (mean age, SD) for my sample but for age I used a text entry question and apparently you cannot use the statistics visualization functions in the results section with these type of questions. Could someone let me know how I can get these statistics with these questions?
Hello!I work for a school district and we have a survey that students select their school building first and then that branches to a question that only shows the staff member names at their building. They select one staff member’s name. Then they continue on with the questions of the survey. This is an anonymous survey, so no directory is being used. My plan is to make a workflow email to that selected staff member to share the student response. It is just the staff member’s name in the survey and I would enter the staff member’s email in the workflow and have the condition to be set to if they are selected. I have MANY staff members I would need to do this for to accomplish the purpose of the survey. Am I missing something or am I under the correct impression that I just need to set up an individual workflow for each staff member? Thanks for any insight for what I may be missing!
I have 8 Emails Bounced and I want to know who they are. How to do that?
We have a survey that has a contact form (e.g. first name, email). We will have this information in embedded data for most (but not all) respondents. For those respondents where we already have the data, we'd like to present it to them and give them a chance to correct it.Is there a way to pre-populate a form's fields with embedded data? Our "fallback" solution is to present a display text question with an HTML table showing the known information, and then have the form where they can correct the information as necessary below -- but that's less than ideal.
Hi! I need to disable the link sent to some people when distributing a survey. Is there a way to do this? I need to do it with a group of people.Thanks!
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