Hello, has this happened to anyone else?
Background: We have workflows set up that have worked for years emailing to different addresses with our domain, both user addresses (e.g susan@ourschool.edu) and distribution addresses (e.g. it@ourschool.edu).
Problem: On Thur Apr 18th, all distribution addresses stopped working - we’ll test and upon survey submission, emails will successfully be delivered to susan@ourschool.edu but not it@ourschool.edu. I talked with Qualtrics support & they can check individual addresses like it@ourschool.edu , and for each they’ve said that Qualtrics has flagged the addresses for being marked as spam too much, so we have to one by one ask Qualtrics to unflag the address and then it works again.
Question: Nothing has changed on our end. Qualtrics says nothing has changed on their end. We have all the allow list addresses, etc, in the firewall. But for some reason, suddenly we are setting emails from noreply@qemailserver.com as a high spam score even though its on our anti-spam list. Has something similar happened to anyone and do you know why?
Best answer by MatthewM
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