Replies posted by SteveBelgraver | XM Community

Replies posted by SteveBelgraver

66 Replies

Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Badge of the Month

✖️ X4 2024 | Badge of the Month | April 2024

Unfortunately I’m unable to attend the London X4 event so hoping they may organize something in the BeNeLux like last year’s XM Live in Amsterdam. If I would have made it to the London X4 event I’d really be looking forward to attending Rahaf Harfoush’s talk. 

49331
ThomasW_IronMountain
Level 5 ●●●●●
5 days ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

🐘 World Wildlife Day | Badge of the Month | March 2024

my favourite member of the ecosystem would probably be the humble tree 🌳 I’m guessing most of us live in a (big) city and will bet only a few live in an urban enviroment with plenty of trees 🌲 Which is a shame but also an opportunity🌴 Just imagine 😍  

40754
IsabelPosada_Voce
QPN Level 4 ●●●●
1 month ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

💜 Qualtrics Love | Badge of the Month | February 2024

this Qualtrics community is easy to 💕 because 💙 it keeps us coming back to engage, learn and connect!💚 is a great opportunity to participate and contribute as XMPro Champion!💜 and rewards us with cool monthly badges and swag!

47457
S
Level 1 ●
2 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

🎯 New Year’s Resolutions | Badge of the Month | January 2024

Happy New Year Everyone!the new year is a fresh start and great reason to reflect on translating last year’s insights and learnings into some professional objectives and personal goals.On the personal front I need to lose a couple of pounds I put on after catching Corona (for the 3rd time!) in December and enjoying too many holiday treats!Professionally it’ll be a challenging year with a major integration with a sister company. Hopefully I’ll have some time (and energy!) to attain 2 certifications in the first half of the year. Woohoo!

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AmaraW
Qualtrics Employee
3 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

❄️ Favorite Holidays | Badge of the Month | December 2023

The absolute unmissable food during the Christmas holidays in the Netherlands are the traditional OLIEBOLLEN and APPELBEIGNETS. Typical winterfare deep fried and covered in sugar 😋💜 OLIEBOLLEN are deep fried doughballs infused with raisins, currants along with some fruit confit and topped off with powdered sugar💚 APPELBEIGNETS are chunky apple slices coated in dough, deep fried and covered in cinnanon sugar Merry Christmas and a Happy New Year! 🎇💥🎄 

47956
Aanurag_QC
QPN Level 5 ●●●●●
4 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

🦃 Thankful | Badge of the Month | November 2023

Thank you @qualtr My Qualtrics experiences continue to be interesting 🤔 insightful 🤓 and fun 😃 This years XM Live event in Amsterdam is definitly one of my personal highlights 🎉 this year! Thank you Qualtrics for inviting me to this event, meeting like minded professionals, learning new insights and a great lunch 😋    I love reading this, Steve! So glad it was a worthwhile event 💜 Today happens to mark my 2nd anniverary with Qualtrics and this great community which is another opportunity to be thankful to 💚Qualtrics💜  

65079
rochak_khandelwal
Level 3 ●●●
5 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

🦃 Thankful | Badge of the Month | November 2023

My Qualtrics experiences continue to be interesting 🤔 insightful 🤓 and fun 😃This years XM Live event in Amsterdam is definitly one of my personal highlights 🎉 this year! Thank you Qualtrics for inviting me to this event, meeting like minded professionals, learning new insights and a great lunch 😋  

65079
rochak_khandelwal
Level 3 ●●●
5 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

👻 Spooky Season | Badge of the Month | October 2023

Can't believe so many posts in so few days on this thread!I'm in @ashleigh_quaill camp in that there is no Halloween tradition in the Netherlands other than it having been picked up by businesses as a commercial theme to sell stuff. And so because we don't have a spooky season I'm posting 3 of my favourite spooke (scary?) films! 😇 The Exorcist (1973)💀 Alien (1979)😮 The Blair Witch Project (1999)

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AmaraW
Qualtrics Employee
6 months ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform

XM Communi-tea Poll: How many customer experience surveys should you send? 🫖Poll

I’m a fan of surveying the client at different levels for a broad picture of the customer experience. This means Transactional Surveys for operational level cases (Incidents and Requests). Annual VoC surveys to the (most) senior contacts on the client side. Complemented by ad hoc surveys to track performance on projects and incidental engagements. But have this cadence is not enough. Front line folks need mandate to own, resolve and improve operational level issues. The VoC only works with clear accountabilities and finally on a more fundamental level the business needs to effectively close the outer loop like a real Learning Organisation (along the lines of ITIL CSI or Six Sigma or Demings PDCA take your pick but once decided stick to it!)

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Michael_Cooksey
Administrator
7 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

💫 Hidden Talents | Badge of the Month | September 2023

💫 I am really excited about this month’s badge! The talent I’d like to share with the community is my ability to paint! 💫 Here is a 6 ft by 3 ft acrylic painting that I finished a few months ago. The painting is of Banff, Canada, a place I’d like to visit 🏔 Are there any other artists in the community?! wow @AmaraW that’s beautiful, what popping colours! Great to see a classic bit of Canadiana 🍁

86088
AmaraW
Qualtrics Employee
7 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

💫 Hidden Talents | Badge of the Month | September 2023

You keep um coming @AmaraW ! What a great opportunity to NOT be modest and show ourselves in a different light . Outside of #ExperienceManagement and my Service Management profession I've developed the following skills and talents that I'm proud of! 💜International 🌍 literally travelled around the world, lived in 9 countries and visited dozens of countries in Europe and Asia and speak 3 languages (English, French and Dutch) 😁💛Sports - call me a jack of all sports! I swam 🏊🏻competitively in High School, rowed while in University, did triathlons (not the Iron Man but Olympic distances) now practice KickBoxing 🥊and go skiing 🎿 with the family every winter ⛄💚Green - while going to college tree planted 🌲every summer, got a certificate in Environmental Management 📜 bike 🚲to go grocery shopping, at home we reuse, repurpose and repair stuff ♻ and split our garbage in 5 ways (plastics, kitchen & garden, paper, glass & metal and remain) 

86088
AmaraW
Qualtrics Employee
7 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

🎵 Productivity Playlist | Badge of the Month | August 2023

Productivity Tunes! what a great idea 🎵 Everyone loves some kind of music 🎶 What a great way to get introduced to some new tunes❗ These are some of my admitedly somewhat eclictic favourites 🎵 Some are quite chill and great as background while others are great to get pumped up with🎶 Really curious what my Qualtrics Community peers are going to come up with❗💜 Lost On You | by LP💚 Oxygene | by Jean Michel Jarre💛 Me Gustas Tu | by Manu Chao💙 Carry On | by Janne Schra🖤 Feel it Still | by Portugal. The Man 

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JoseS
Former XM Community Team Member
8 months ago
Eldon
Level 2 ●●
EldonLevel 2 ●●
posted in CX Dashboards

Best practice for feedback to the organization

That’s a good question @Eldon ❗After going through all the trouble collecting the data, the next challenge is to transform that into information (which is where the widgets come into play). The last step is to present the information in a way that makes sense to your audience. Although I don’t have much practical advice on the use of widgets I hope some of the following suggestions may help like:I imagine you’re not presenting the information for its own sake. So what is your end goal? Do you need your audience to make/come to a decision for instance? Or are you answering a previously submitted question or request? Or are you trying to make a case for something that you’re pitching for example?  Another aspect I keep in mind when preparing my own decks is to make them self explanatory and simple to understand. All I add during the presentation is my own ‘voice over’ adding ‘color’ to the slide and contextualising what the audience is seeing. In any case try and avoid too much text (whi

5
L
Level 3 ●●●
9 months ago
afrerichs
Level 2 ●●
afrerichsLevel 2 ●●
asked in Employee Engagement

Journey Analytics Basecamp

hi @afrerichs ,have you tried this link*? Otherwise you could join one of the webinars** and get in touch with a Qualtrics “XM Strategist"*Employee Journey Analytics Overview (qualtrics.com)** On-Demand Webinar - EmployeeXM Product Innovation (qualtrics.com)

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SteveBelgraver
Level 4 ●●●●
9 months ago
praveengeorgeix
QPN Level 4 ●●●●
praveengeorgeixQPN Level 4 ●●●●
asked in CX Dashboards

NPS scale 0 missing in dashboard widget

Curious how this will turn out! You’re absolutely right @SaurabhPujare_Ugam in that NPS is in fact an 11 point scale starting at zero (0 as the strongest detractor) and going to ten (10 as the strongest promotor) NPS scale 0 missing in dashboard widget | XM Community (qualtrics.com)

6
SaurabhPujare_Ugam
QPN Level 5 ●●●●●
9 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Product Release Notes

New XM Basecamp Experience

🌄 love the new logo! Definitly gonna check this out

1451
SteveBelgraver
Level 4 ●●●●
10 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

💡 XM Community Learnings | Badge of the Month | July 2023

The XM Community has helped me in a number of ways like:💜 the chance to attend Qualtrics events in Amsterdam with industry leading guest speakers, thought provoking presentations and interesting break out sessions💚 motivate me to get trained and certified in the XM Fundamentals strengthening my professional experience management credentials💙 give me a sense of belonging. Being part of arguably one of the largest experience communities in the world means having a network of like minded peers with chances to learn and engage on a wide range of experience related topics🖤 inspire me to participate and contribute in the Five-For-the-Fight fundraising events in honour of my mom who lost the fight to cancer💛 encourage me in my ongoing efforts within my organisation to realise the potential of iterative improvements leading to better client experiences

67452
AmaraW
Qualtrics Employee
9 months ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Communi-tea Podcast

We are spilling the Communi-TEA!

What a cool idea 😃 And what a great opportunity to share one’s passion 💜for one of the umpteen themes in the XM universe ✨

3214
Michael_Cooksey
Administrator
9 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

🌎️ World Environment Day | Badge of the Month | June 2023

This one was tough to answer! Although I happen to have a degree in Environmental Management🌲 instead I decided to focus on my 'favorite place on Earth' 🌎 Because 'favorite' is obviously a personal opinion, in my case it then really comes down to what I experienced at a given place that gave it meaning and significance 💜 And I can't name a single experience in my life as my favorite one 😀 So instead I'm sharing some memorable moments that give some insight into the experiences that made those places important to me. These range from a memorable camping trip 🛶 in Georgian Bay, Canada , to celebrating the birthday 🎂 of one of my kids in our backyard in the Netherlands to a dreamy sunset 🌞 on the Istrian peninsula, Croatia to a ski trip ⛷ to the Austrian Alps to, last but not least, our dog Nuka (half Lab, half Malinois) 🐶 at homefavorite places 

75882
M
Level 2 ●●
10 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Announcements

XM Masters – Global August 2023 Cohort

What an exciting development in the field of (customer) experience management! It will be interesting to see how this program will fare with the other training programs and certification bodies out there already. Although there is something to be said for having a diverse field of methodologies and competing schools of thought, I miss a basic shared approach that combines and aligns the best practices out there into a single, internationally recognised framework. XM Masters seems to build on its earlier iterations of XM Fundamentals (XMF) and XM Professional (XMP) certifications which implies a solid background and who knows represents a shot at the brass ring ! 

691
SteveBelgraver
Level 4 ●●●●
11 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

5️⃣  5 For The Fight | Badge of the Month | May 2023

This Badge of the Month challenge resonates on many levels 💜 Reading the notes and contributions is a stark reminder that Cancer impacts many if not all of us, directly or indirectly 😥  Like last year I look forward to participating and contributing in honour of my mother who lost her fight with cancer 🎗️ To be continued ... Contribution made, Promise delivered 🎯 55.55 MTB kilometres for the 5 For The Fight #FeelingGreat! 

60857
AmaraW
Qualtrics Employee
11 months ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Announcements

🌐 Welcome to the XM Community, QPN Members | Qualtrics Partner Network

Seeing as we’re busy merging with a partner company that’s listed, I’m looking forward to the possibility of learning more about this! 

1552
SteveBelgraver
Level 4 ●●●●
1 year ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in Badge of the Month

5️⃣  5 For The Fight | Badge of the Month | May 2023

This Badge of the Month challenge resonates on many levels 💜 Reading the notes and contributions is a stark reminder that Cancer impacts many if not all of us, directly or indirectly 😥  Like last year I look forward to participating and contributing in honour of my mother who lost her fight with cancer 🎗️ To be continued ...

60857
AmaraW
Qualtrics Employee
11 months ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Announcements

Welcome to the new and improved XM Community 🎉

Quick question, seems like we are not getting notifications when someone tag you to the post. Where can we see notifications like someone answered, liked, tagged you to post. Good shout @PeeyushBansal ❗ On a related note, my (MSOutlook) did not recognise this new community and filed the notification updates into my Spam folder 🤔 So heads up for everyone 😲 who may be monitoring notifications via their email account linked to their profile here 😉

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Michael_Cooksey
Administrator
1 year ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Rank & Rewards

⚪️ Rank & Rewards Program September 2022+ | Rank & Rewards Program

Two Questions about the Points System 🏆 Still trying to figure out what’s new, what’s different and what’s no more following the recent overhaul of the Community*.Am I to understand the many different ways (badges with points) one earned in the past is no more and has been replaced by only the 4 following ways?50 points for providing an answer to a question 15 points for posting a reply to a discussion 5 points for receiving a “like” or a “vote” 15 points for creating a topicFollowing the launch of the refreshed XM Community, everyone’s profile still lists their (impressive) badge collection. In the past these had an embedded hyperlink that when clicked would catapult one to the details about that particular badge (along with an explanation on how to earn it). These embedded links no longer seem to work nor can I find the page which lists them. Is that because of the new points system or did this ‘survive’ the refresh to live another day?   *Welcome to the new and improved XM Communit

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IRENDONJLL0
Level 1 ●
18 days ago

Productivity playlist

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