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253 Topics
E
elsullivan
asked in Custom Code
Error Calling Service

I keep trying to import a survey into Qualtrics using some code I wrote in JSON (although the files I’m trying to import are .qsf)  but every time I try to upload it into Qualtrics it keeps telling me that there is an “error calling service” and I’m not sure why. If anyone has any thoughts or ideas, I would really appreciate the help!! Thanks so much!

402
J
Level 3 ●●●
6 days ago
kgillis
Level 4 ●●●●
kgillisLevel 4 ●●●●
asked in CX Dashboards
text set percentages to gauge chart

I'm thinking about making a gauge chart that will essentially show the number percentage of the "yes" (pictured in a measure group, I would break this out for each question). I.E. I would have a gauge chart for "(Forward) Open Ended Power Question" and it would show 25%, “(Need) Explained Need for the Call” would show 75%, etc.... What's the best way to do this? Right now I have the question mapped in as a text set.  

212
J
Level 3 ●●●
7 days ago
J
JenniferH2024
asked in Employee Engagement
Share survey template

I created a survey template and wanted to them to use this template. Beside using the “Collaborate” option, is there another option I can use?Thank you!

8410
J
Level 3 ●●●
7 days ago
D
danfaraci
posted in Survey Platform
Introduction

Hello everyone!I’m currently conducting research at my university here in California and just wanted to introduce myself. I’m excited to be part of this community and to dive into using Qualtrics for my project. As I get deeper into the research process, I’ll likely reach out for help and advice, so thank you in advance! Looking forward to connecting and learning from everyone here.Dan

576
D
7 days ago
K
Level 2 ●●
KateDLevel 2 ●●
asked in Custom Code
Hiding side-by-side statements pending previous statement answer

I've got a side-by-side question with 5 statements as shown:Ideally, I'd like to hide (or blank out) Segments 2, 3, 4 and 5 unless "No" is selected for "Have you arrived at home?" in the previous statement (in this case, Segment 1). If "No" is selected in Segment 1, then Segment 2 is shown but Segments 3, 4 and 5 are hidden, unless "No" is selected for "Have you arrived at work?" in Segment 2 ...etc until all 5 segments are visible. Is there any easy way to do this? I tried just standard display logic built into the question for each statement but I don't think that worked because it was within the same question.Thanks!

23014
K
Level 2 ●●
7 days ago
J
Jroache
asked in Custom Code
Custom Code - Dropdown list filtered based on results submitted by specific respondent

I have a scenario where several people are reviewing other staff members. I have it set up now where the first question of the survey is a dropdown list filled with the people they are reviewing which is coming from the contact list, display logic showing only if data is in the contact list for that field. After they select the person they are reviewing, they go through the survey, answer questions, submit for that person, refresh the page, re-authenticate and select the next person from the dropdown.The issue I’m having, is that I’d like the dropdown to remove the last person that that person reviewed, so their list gets shorter the more people they review, so its easier for them when they have 20 people to review. Qualtrics support pointed me here and said I could use a custom code for this. Some people are reviewed by several different people, so I’d only want them to drop off the drop-down for that specific person who evaluated that person, so that person would still show up on Eva

311
J
7 days ago
J
Level 1 ●
JillWrightLevel 1 ●
asked in Survey Platform
Query String Data Not Populating

Good morning. I am using the same survey for multiple partners. Our partners will complete the survey multiple times in a given year, so I want to differentiate the data based on partner, year of the survey, and survey number (1, 2, 3, etc). I am using External Data Reference to identify the various partners and query strings to identify the year and survey data. In testing, all of the data came through in the results through the URL. However, a partner just used the data LIVE and neither the year nor the survey number appears in the data. Any ideas what I did wrong? https://EXAMPLE.com/jfe/form/SV_asdfjklqwuio?ExternalDataReference=0&Year=2024&Survey=1EX: In testing, the data fields from a URL like the one above populated as: EDR = 0; Year = 2024; Survey = 1However when a partner actually used the link, the results appeared as: EDR = 0; Year = (blank); Survey = (blank)

525
Nam Nguyen
QPN Level 8 ●●●●●●●●
7 days ago
U
uditk
asked in Custom Code
Urgent: Javascript for numpad keyboard doesn't work in Simple layout

I added the following JS to a few questions to force the numpad keyboard to appear on phones for text input:jQuery("#"+this.questionId+" input[type='text']").attr('type', 'tel');Then I switched to the Simple Layout in Look and Feel tab. I really like this theme so wanna keep it. However, the questions with JS for numpad now show the full keyboard on phones; the code doesn’t seem to be working anymore.Any idea what could be the reason here?

693
mrlorey80
7 days ago
joao.donzelli
joao.donzelli
asked in Integrations
SMS Distributions in XM Directory and Distribution Information

I have a question for those of you with experience using SMS distribution (1-way / individual survey link) within Qualtrics. We are exploring integrating one SMS provider with Qualtrics and I need help confirming some information regarding distribution data.  I’d like to ensure it is possible to export SMS distribution details, such as distribution date, total successful SMS messages, total failed SMS messages, etc., to an external system via SFTP - To be more specific, I need a list of all customers' External Data References and the status of each SMS message (sent or failed).   Could anyone tell me if we can access this type of data within Qualtrics? It’s important to the project create a daily routine to send this information outside Qualtrics at the end of each day. 

180
joao.donzelli
7 days ago
M
mp2196
asked in Survey Platform
How can I freeze the top row in a matrix question?

Hi Qualtrics users, I have a survey which contains matrices with a lot of rows. I would like to freeze the top row (with the answer options) so that when participants scroll to the lower rows, the answers remain. Can anyone help me with this? Thanks so much.

263
vgayraud
QPN Level 5 ●●●●●
7 days ago
V
Level 2 ●●
VJTMLevel 2 ●●
asked in Qualtrics API
Modify a drilldown questin using survey API

Hello,The survey API documents how to modify multiple choice, matrix and other types of questions.There is no indication about how to modify a drilldown question.Has anybody used the survey API (or any other) to programmatically modify a drilldown question?This is my use case:we run a continous survey for a customer. This survey has several drildown questions to chose related values. Let’s say cities with a store in a state. We provide to the drilldown the list of states and stores, once the client selects the state, the next drilldown only contains stores in that state.Stores in a state can change maybe monthly due to new ones joining the brand or old ones leaving the brand. Every month we must update the mapping table.I want to do that programmatically connected with my customer’s usiness systems. In order to do that I download the mapping table from their business systems, but I cannot see how to push it to update the drilldown question definition. Thanks in advance,

161
vgayraud
QPN Level 5 ●●●●●
8 days ago
L
LMJ
posted in Xflow
Specific Date Email Trigger for Survey

Hi.Users select a date to attend an event using a survey question - so we know the dates on offer.How do I send reminders about the upcoming events, based on date selections? (ie. send a reminder on the 2nd, if the user selected the 3rd).I know how to do email EVENT triggers, but these are dependent on when the survey was completed, not on a date selected in a question. SCHEDULING an email is also not fit-for-purpose as I only want to send a one-off reminder, not daily or weekly, etc. and it doesn't allow conditions (eg. only schedule this email for the 2nd if the user selected the 3rd).Thanks,Linda

5576
R
8 days ago
zarkoserbia
zarkoserbia
asked in Survey Platform (Before March 2021)
Click on link statistics

Hi, I am interested to see how many participants have click on the link we set up in end message of survey? Thanks

385
rochak_khandelwal
Level 4 ●●●●
8 days ago
A
AditiK
asked in Survey Platform
if a rating of very dissatisfied or dissatisfied is given, we would like comments to be mandatory.

Hello Community,I need to “if a rating of very dissatisfied or dissatisfied is given, in a specific question eg. #8 we would like comments to be mandatory.”. I have tried the following steps.1. Set Up Embedded Data for Tracking:• Go to the Survey Flow.• Add an Embedded Data field (name it something like NegativeRating).• Set its value as 0 by default.2. Add Branch Logic in the Survey Flow:• Right after Question 8, add a new Branch in the Survey Flow.• Set the branch condition so it checks if the respondent selected “Very Dissatisfied” or “Dissatisfied” for Question 8.• Inside this branch, set the NegativeRating Embedded Data field to 1.3. Apply Display Logic to the Comment Field:• Go to the comment field at the end of the survey.• Set Display Logic so the comment field only appears if NegativeRating is equal to 1.4. Make the Comment Field Mandatory:• Click on the gear icon for the comment field and select Force Response.This way, the comment field will be required only when a responden

392
Nam Nguyen
QPN Level 8 ●●●●●●●●
8 days ago
M
mengzhenl
asked in Survey Platform (Before March 2021)
End of survey? How to add share button?

Hi everyone, I am new to this software. Anyone has any idea about how to add a share button so that participant who has just completed the survey can conveniently share the survey URL on Social Media or with friends using e.g. Messenger or Whatapps? Really appreciate. Thank you. MZ

945
rochak_khandelwal
Level 4 ●●●●
8 days ago
M
Level 1 ●
madeline_bLevel 1 ●
asked in Survey Platform
Find percentage of responses above certain threshold

Hello!I have a survey with a question set up as seen below:In a report that I’m creating, I want to be able to see the percentage of responses that were either ‘Somewhat likely’ or ‘Very likely’. I have set up scoring for the question, so that ‘Very unlikely’ = 1 and ‘Very likely’ = 5. As such, I effectively want to view the percentage of responses that were equal to or greater than 4.I tried to set this up in the Data & Analysis section using a bucket, but it simply uses the text ‘Somewhat likely’ etc. instead of the scoring values that I set up. Is there a way to view the percentage of survey respondents that selected ‘Somewhat/Very likely’ in the report? I need to this value as simple text. Any help would be much appreciated.

394
M
Level 1 ●
8 days ago
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in Employee Engagement
Connect intercept to employee directory

Hi!Does anyone knows if it is possible to connect an intercept with the employee directory or to a participant in a project as it can be done in CX?  

262
E
QPN Level 4 ●●●●
8 days ago
D
Level 1 ●
danielle.davidLevel 1 ●
asked in Survey Platform
Workflow Trigger from another Workflow

Hi everyone,Is it possible to trigger/run a workflow after another workflow has finished running?  Thank you! 

835
D
8 days ago
M
MaddieF
asked in Custom Code
Honeypot questions and other anti-bot measures

Hi allI'm a PhD student using Qualtrics for an expression of interest form for recruiting participants for research. I'm encountering a lot of bots on my form despite having all of Qualtrics' security features enabled and a reCAPTCHA verification question in the survey.I have tried adding Honeypot questions (e.g., a superfluous “What is your age in years?” question) and have been able to successfully hide them using the below JavaScript:Qualtrics.SurveyEngine.addOnload(function(){jQuery("#"+this.questionId).prev('.Separator').hide();jQuery("#"+this.questionId).hide();});However, the bots do not seem to be answering these questions. They answer everything else and are only leaving these hidden questions blank, which defeats the purpose of having them.Does anyone have any suggestions?I’m also open to hearing about other anti-bot measures I could include in my survey to assist with security as I need a verifiable way of telling bots and genuine participants apart for the purposes of resea

1968
AlonsoC
Administrator
8 days ago
AlonsoC
Administrator
AlonsoCAdministrator
published in 2-Minute Tips
🕑 Psychographic Segmentation| 2-Minute Tips | November 12th 2024Tutorial

What is 2-Minute Tips? Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | November 12th, 2024Topic: Learn how psychographic segmentation can help you better understand your audience.  Question for the XM Community: How has understanding the values, attitudes, and lifestyles of your consumers through psychographic segmentation helped you to connect more deeply with your audience?

210
AlonsoC
Administrator
8 days ago
L
QPN Level 1 ●
Livia_DQPN Level 1 ●
asked in Website & App Insights
Intercept logic based on Page Count and Time Focused on Site > creative does not appear

Hello everyone,I am trying to set up an intercept based on page count and time focused on site.I'm probably missing some configuration as the feedback button doesn't appear even though I've spent the set time on the site and navigated to a subsequent page (as per the documentation, the creativity appears on the upload after the set elapsed time has been reached).I have enabled session-storage cookie recording in the Settings tab of the Website App Insight project, but the button still does not appear.When I remove the Page Count and Time Focused on Site restrictions, the button does appear, so it is clearly a problem specific to these logical conditions.What am I missing? Can you help me out?Thank you.

120
L
QPN Level 1 ●
8 days ago
J
JacobElderVG
asked in Survey Platform
How is Preference Share calculated for MaxDiff report? A Softmax function returns different probabilities than Qualtrics' default "Preference Share".

Qualtrics’ MaxDiff projects produce an output called “Preference Share”. It is defined as:The Preference Share is a measurement of the distribution of preference that respondents have for the tested attributes of the maxdiff. The preference shares sum to 100 and can be understood as the likelihood that the attribute truly is the most preferred item. My assumption is that Qualtrics is probably taking the “Average Feature Utility” it produces and passing it through a softmax function to converts the utilities into probabilities that sum to 1. However, when I applied a softmax function (i.e., exp(Value)/sum(exp(Value)) ) to the Average Feature Utility values, they do not produce identical values to what Qualtrics produces. See below: Average Feature Utility 1.87602 0.891439 1.004267 0.197074 -0.65923 -0.65549 0.068604 -1.63446 0.47346 -0.01903 -0.08351 -1.80165 -2.01015 0.082374 2.715848 Softmax of Average Feature Utility 0.185307 0.06923 0.077499 0.

302
J
8 days ago
A
Anusha_Bura
posted in Custom Code
Adding social media share button in the end of survey page

Hello everyone!!I would like to add a share button in the 'end of survey' page so that participant who has just completed the survey can conveniently share the survey URL on Social Media or with friends using e.g. Linkedin, Facebook etc

3053
rochak_khandelwal
Level 4 ●●●●
8 days ago
rochak_khandelwal
Level 4 ●●●●
rochak_khandelwalLevel 4 ●●●●
asked in Survey Platform
Measuring intention to donate

Hi everyone,I’m currently designing a research study and would greatly appreciate your expertise! I am designing intervention for a social cause and need a real world outcome as a dependent measure, e.g. donation to an organization working for that cause. I’m using Qualtrics for a survey and at the later part of the survey, I am planning to ask participants to donate (with an option to decline). My question is that is there any option to do so through Qualtrics and more importantly count the number of participants who donate and track how much they donate (so that I can compare effectiveness of intervention across control vs intervention conditions). Thanks in advance for your time and support!

232
rochak_khandelwal
Level 4 ●●●●
8 days ago
rochak_khandelwal
Level 4 ●●●●
rochak_khandelwalLevel 4 ●●●●
asked in Survey Platform
Measuring intention to share (on social media)

Hi everyone,I’m currently designing a research study and would greatly appreciate your expertise! I am designing intervention for a social cause and need a real world outcome as a dependent measure, e.g. social media share. I’m using Qualtrics for a survey and at the later part of the survey, I am planning to ask participants to post on social media (with an option to decline) maintaining their anonymity on Qualtrics platform. My question is that is there any option to do so through Qualtrics and more importantly count the number of participants who share it on social media (so that I can compare effectiveness of intervention across control vs intervention conditions). Thanks in advance for your time and support!

232
rochak_khandelwal
Level 4 ●●●●
8 days ago

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